Management Consulting, 500+ employees
Less than a year
“Support team is nowhere to be found”
Pros
Honestly not a single good thing to say. There is absolutely nothing I liked.
Cons
Problems cannot be fixed because customer service never responds. Honestly this is by far the worst association website provider I have dealt with.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Real Estate, 101-500 employees
More than a year
“No one ever responds from their side”
Pros
The low cost is the only plus but on the other side I would say spending more upfront could have saved me from all the stress later.
Cons
There is no support or follow up on calls and emails. Also it is impossible to reach a live person when we need help. So if you have any other choice, go with that instead.
Rating Distribution
Ease of use
1
Value for money
5
Customer Support
1
Functionality
1
Non-Profit Organization Management, 1-10 employees
More than a year
“Don't expect quick service”
Pros
Well the best part is not having to deal with switching to another provider.
Cons
To be honest I think the real issue lies with the people behind the software.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
3
Real Estate, 1-10 employees
Less than a year
“Not available when you need them”
Pros
It is pretty simple and easy to use and posting content to the site is not too difficult as I thought it might be.
Cons
Customer support is almost non existent. As sometimes it takes weeks or even months to get any kind of response which is way too annoying.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
1
Functionality
7
Real Estate, 1-10 employees
Less than a year
“Well you can't rely on their support”
Pros
The features are just average. The price is low and now I understand why. Plus it is quite user friendly overall and the menus and document search functions are decent. Online registration works well too.
Cons
We switched payment providers and contacted support a month before the changeover. Calls and support tickets went ignored. It was impossible to speak with anyone live. As the date got closer we reached out to our Implementation Coordinator but were told it was not their job and to call the account rep. Still no response. Our cutover date arrived and we had to fix the main menu link ourselves but the dropdown menu is still broken. An email to the Director of Customer Care was ignored and we are still waiting for support to call us. This affects our HOA's revenue and should have been a top priority. So based on this I would not recommend this vendor and would gladly share my experience with potential customers. Still waiting for help.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
1
Functionality
3
Real Estate, 1-10 employees
More than a year
“User-friendly tool”
Pros
Not only is it very user-friendly but it is also easy to train others on. Plus all our documents are stored in one place and everything our association needs is right here.
Cons
Dates show oldest first, I mean who thought that was a good idea? Plus service is inconsistent. However after I shared my frustrations publicly, the customer service manager acted quickly and restored the data the same day. That's about as good as it gets though I wish their process was better so problems never got to that point. However they are listening and improving.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Real Estate, 101-500 employees
Less than a year
“Not terrible not awesome either”
Pros
The site layout is clean and well structured. Plus we can set permission levels by folder and there are special access options for board and committee members which is helpful.
Cons
Documents sort by oldest first and the resident directory sorts by first name. The template looks like it is designed for a retirement home and cannot be changed. Plus there is no support for contractor ratings or voting. I mean too many flaws.
Rating Distribution
Ease of use
7
Value for money
3
Customer Support
3
Functionality
5