Booking Automation Reviews

“powerful integrations that deliver

Pros

It connects well with multiple tools and services including PayPal, QuickBooks and Google Analytics which makes managing everything in one workflow really convenient.

Cons

Getting started can be a bit challenging for new users because the setup is not always simple. The wide range of features can also feel overwhelming at first.

“Very user friendly booking tool

Pros

Really user friendly and very pleasant to work with.

Cons

Nothing specific comes to mind although it can occasionally be a little slow to respond.

“outstanding support

Pros

Customer service has been exceptional and really gives me full confidence that I'll be able to learn and use the software to its fullest potential.

Cons

Customization becomes very helpful once you get used to it but at the beginning it can feel overwhelming for someone new to the software. I'd appreciate more guidance on the most important default settings during onboarding.

“powerful automation

Pros

This tool is incredibly powerful and can handle almost anything you can think of.

Cons

Getting started can feel a bit overwhelming but once you get past the initial difficulty the difference it makes is amazing.

“Top Pick for Channel Management

Pros

When we were looking for a PMS and channel manager to offer our VacaRent clients we spent months comparing a long list of platforms. Some were impressive and others felt clunky but this kept coming out on top for usability, support and overall value for the features included. Their API documentation was also very solid which made it possible for us to connect their platform with ours without much friction. That integration lets our clients sync reservations both ways, access financial reporting, use automated email triggers, manage channels and handle a lot more from one setup. The feature that really sealed it for us though was the click and drag reservation calendar. None of the other systems we evaluated had anything like it and once we saw how practical it was for moving bookings around the decision was pretty much made.

Cons

A lot of people mention that the onboarding can be complex and to be fair that was true when we first got started. At the beginning setup did feel complicated. Over time though we stripped that process down on our side and made it much more manageable for our clients. Now we simply provide a user ID and password and they can focus on taking reservations and bringing in revenue instead of dealing with the heavier setup work. So yes the initial onboarding used to be a challenge but at this point it really is not much of an issue anymore.

“features packed platform

Pros

Running different properties is much more manageable with this software because the feature set is broad and keeps expanding. It definitely takes time to learn but once everything clicks it turns into an excellent platform. I've used other tools that were quicker to get started with yet the real advantage is how consistently it performs. After dealing with regular problems in other software that reliability has been a huge plus.

Cons

It requires some time to figure out and adjust to but the payoff makes it worthwhile in the end.

“Great support on every channel

Pros

Their customer support has been outstanding. You can get in touch with them through a live phone call with screen sharing as well as by ticket, email or chat so help is always available in whatever way works best.

Cons

The system can be a little difficult to understand at first because it includes so many different features and functions.

“economical fit for single units

Pros

It does the job well for single unit properties and comes at a reasonable price.

Cons

Design could use a bit of an update since it feels outdated and it's not always completely easy to use.

“plenty of flexible options

Pros

There are a ton of options available for just about everything which makes the software feel really versatile.

Cons

One thing it's still missing is a unified inbox but they're already working on it and it should be released soon :)

“Great platform syncing

Pros

Having different platforms work together and stay in sync has been a huge advantage. I can update reservation details or listing information without any trouble and being able to clearly view and manage dates and units right on the screen is incredibly helpful. The hands on onboarding support has also been outstanding and makes the whole system very simple to get started with.

Cons

For now I really do not have any complaints. The only improvement I would suggest is adding a way to import complete listings from active platforms directly into new ones.

“confident after onboarding

Pros

Getting started with it felt much better thanks to this one representative during our two onboarding calls. He was patient, attentive and made everything much simpler to understand which gave me a lot more confidence using this software as my channel manager. I put it off for weeks longer than I needed to but I definitely don't regret finally going ahead with it. Thank you to him and the software!

Cons

At the beginning it can feel a little intimidating and that may put some people off. Once you start using it though and especially with clear guidance during onboarding, it becomes much more manageable. One important thing to watch out for: if you have a minimum night stay make sure you update it in the software because it will override your existing settings. I got caught out by that on Booking.com.

“Charge automation is a favorite

Pros

Once I got familiar with all the features, navigating the platform felt very simple. The charge automation tool is honestly the feature I enjoy using the most.

Cons

There is definitely some difficulty getting used to it at the beginning although it gets much more manageable with time.

“multi-use features for bookings

Pros

Pretty much every function I've needed is already built in. If there's a specific feature you want the app to handle chances are it can and you just may need to dig through the documentation or reach out to the team for guidance.

Cons

Because it covers so much learning it takes some time and it requires some adjustments though I'm starting to get the hang of it. The best approach is to begin with a single property and learn how it works from there.

“excellent Value

Pros

Switching to this has been simple and it offers much better value than the channel manager I used before (Kigo). The Airbnb and Booking.com integration was simple to set up and even though changing systems can be stressful the support person guided me through everything and had it completed within a day. My listings stayed live the entire time and not a single booking was missed.

Cons

At this point I'm not really seeing any major downsides. I'm still figuring out how the extra person fee works and would like to apply it to my own bookings but customer support has already shown me what I needed.

“Good booking automation

Pros

One thing I really appreciate about it is how many different programs it connects with. That function makes it incredibly capable and overall the software works flawlessly.

Cons

The only thing I'd improve is the website's appearance since it could be a little more visually appealing.

“powerful automation for rentals

Pros

Running short term rentals takes a lot of time but this platform really feels like it was built with every time saving feature in mind. The dashboard is easily my favorite part because it gives me a full summary of everything I need to keep track of in one place. The charge automation has also made a massive difference for me. I used to spend more than three hours every night charging all of my Booking.com and Expedia credit cards for reservations and now that same task takes just a few minutes.

Cons

Because it includes so many features there is definitely a bit of difficulty at first. It performs really well overall but the interface could use a refresh to make it look more modern and polished.

“Automation that saves me time

Pros

The biggest benefit of this booking software for me is how much time it saves. I've been really happy using it and I definitely plan to keep relying on it. It's been delivering amazing value overall.

Cons

Honestly haven't run into any downsides with this booking software. Up to this point everything has been going really well.

“Smooth compatibility throughout

Pros

Getting everything to work together was very easy and the compatibility was simple to utilize.

Cons

There really isn't anything I dislike about this software.

“booking control that delivers

Pros

It offers a lot of detail and a wide range of options so you can choose the level of oversight and control that fits how you want to manage your properties.

Cons

I have no complaints, this product has been a real lifesaver.

“all bookings in one place

Pros

Having every channel connected to a single calendar is a huge advantage and it makes double bookings almost impossible.

Cons

To get everything configured in the beginning was a bit challenging but the technical consultants reached out right away. They walked me through it with an online tutorial and after that the setup and everyday use felt easy and simple.

“Great Flexibility

Pros

There are so many options available and it really gives me the best value for what I'm spending.

Cons

Nothing comes to mind, it's been a really valuable resource.

“All Bookings in One Calendar

Pros

Right from the start our team was very happy with the support from them. They actually handle the listing setup for clients which makes the whole process much simpler. Whenever we have questions or need guidance they are consistently available and helpful. The standout feature is the channel manager since it connects with all the major rental platforms. If someone has properties listed on airbnb, booking.com, homeaway and other sites it can get very complicated to manage reservations properly. I'd definitely recommend this software to help avoid booking mistakes and make things far more comfortable because the host can manage everything from different platforms in one master calendar.

Cons

The only downside is that the price feels a little high and it would be nice if they offered discounts or special rates for long term customers.

“smart winner for channels

Pros

Such an impressive and intelligent product. I've tried several channel management tools and this one clearly comes out on top.

Cons

It feels a little more sophisticated than what I personally need but even so the customer support team is always available when help is needed.

“Helpful Support

Pros

Getting started with the software has definitely been a learning process and I'm still working through the setup to make sure everything is configured properly. The interface isn't the most polished or visually appealing but it does feel user friendly and fairly quick to pick up. The biggest highlight by far is the customer support. My representative helped me through the initial setup and has answered every question I've had very quickly. He's well informed, responsive and incredibly fast which has made adjusting much more manageable and the overall experience excellent. I'd absolutely recommend it.

Cons

A few parts are still unclear in terms of what they apply to and there are certain areas that seem like they may require some coding knowledge. That said I'm still in the process of learning how everything works.

“feature packed and scalable

Pros

Packed with features and very comprehensive overall this is a solid option for businesses that want to grow and scale. The customer service and technical support team was also responsive and genuinely helpful whenever needed.

Cons

There's not really much to complain about. If anything I just wish I had more chances to take advantage of all the other features it offers.