CiiRUS Reviews

Pros

I really like Ciirus, but honestly, this software offers more than I expected.

Cons

I'm sure this software is very expensive, but I think I can soon make more money using it.

Pros

If the system worked as promised, it would be amazing.

Cons

Ciirus lied about every aspect of this software. If you go with the LOVE RENTALS program, it might work better. I signed up in February, began onboarding, and finally went live at the end of June. Nothing works correctly, and support calls go unanswered. This has been the worst experience double bookings, software malfunctions, and horrible support.

Pros

I've used CiiRUS for many years and consider the vacation rental software outstanding. It offers fantastic features such as calendar synchronization, tailored reporting, field operations, and an attractive CRM/UI. The task list is efficient for keeping up with the cleaning schedule. It integrates effortlessly with Airbnb, Booking.com, and several other platforms, making it straightforward for managers and operators to handle.

Cons

Pricing can be a bit steep if you want to deploy it widely across your hotel chain. There is an opportunity to optimize the sales pricing here.

Pros

What my team loves most about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and help us navigate the learning experience.

Cons

It would be great if the Airbnb communication integration were simpler. And, of course, apps are nice. But it's still better than the software we used before.

Pros

We chose Ciirus because we were told they were fully integrated with the channels we used and had features to support our electronic door locks, revenue management, housekeeping, and guest portal. Unfortunately, we couldn't get everything working, and after about five weeks of trying, we had to abandon it.

Cons

There are two versions of the software: the SAAS version called ONE and a Windows version. ONE is supposedly their forward platform, but it's difficult to use for booking/reservation management. While the Windows version does a good job for call-in reservations, it lacks all the functionality of ONE. We found ourselves switching between screens to find reservations and manage components. The user experience involves opening many different modules to get needed details. Guest communication is crucial for us. SMS never worked and only functions with their CRM for automated messaging. You can't send an SMS on the fly. Messaging is not connected to the booking, so you don't know what is scheduled or sent without jumping through hoops. They have integrated Airbnb messaging, but it's separate from the booking, requiring you to switch modules and filter information. Ask them why you have to use Mailchimp. Taxing for Airbnb doesn't work if you have them remit only part of the taxes and pass the remaining taxes to the property manager to file. Booking.com needs a specific setup (if you use Group Home in Booking.com, you will need to change) that we discovered at the last minute.

Pros

We're pleased with the constant updates and news, and the support team is always incredibly helpful. The product meets our needs effectively.

Cons

Instead of solely focusing on CiiRUS One, it would be beneficial to enhance the software itself. Personally, I prefer utilizing the software as opposed to opening another tab...

Pros

Compared to our previous software for vacation rentals, Ciirus is definitely more user-friendly and reliable. The customer support team is always ready to assist, and they go the extra mile to solve any issues. They're always friendly and helpful.

Cons

Occasionally, a few inconsistencies arise, but they are usually promptly rectified.

Pros

Managing and tracking reservations is effortless and efficient with this software. The generated reports are also highly valuable.

Cons

I encountered some issues with system unavailability, resulting in occasional offline periods.

Pros

The software's greatest strength lies in its extensive range of features. However, some of them are not functioning optimally and have flaws. We hope future updates will address these issues.

Cons

The constant appearance of column choosers every time I want to include financials, without saving the desired amount, is quite bothersome. It's a hassle to have to sift through a lot of columns when I only need to view a few.

Pros

The continuous addition of new features and upgrades is impressive. The system offers a seamless and easy-to-use layout. The support and website development teams are knowledgeable and always go above and beyond to assist us.

Cons

The synchronization process with Booking.com takes longer than anticipated, although VRBO and other platforms connect swiftly.

Pros

It's a stable platform that is accessible from PCs, tablets, and phones. The ease of use is a definite advantage.

Cons

It may take some time to adapt to certain changes/updates.

Pros

CIIRUS ONE, the online version of the software, was a game-changer for me as a Mac user. It made my life much easier. The software keeps introducing exciting new features, although I still need to learn how to utilize them. The customer service is excellent and always helpful.

Cons

Personally, I find CIIRUS software not particularly intuitive, but the customer service is extremely helpful in addressing all inquiries and guiding through necessary steps.

Pros

The training provided by Customer support was fantastic. The support team is responsive and consistently resolves any issues. Customer support always guides us in the right direction and the entire team is a pleasure to work with.

Cons

I wish there was a more seamless way to establish connections with other channels.

Pros

Everything I need is readily available at my fingertips: owner information, reservations, vendors, payments, and all property details.

Cons

The process of entering everything can be excessively time-consuming, and multiple users can disrupt it.

Pros

I value having complete control and the simplicity of adjusting entries and managing booking information. With other software, these tasks can be challenging. I also enjoy beneficial features like the Set Booking Total and appreciate that Ciirus pays attention to client feedback, continuously making enhancements.

Cons

As a Mac user, I've always faced issues with Ciirus being PC-based, causing problems for the first six years. The long-awaited Ciirus 1 has resolved that issue, but it still needs improvement to match the responsiveness of the desktop version. I wish there was more flexibility to customize the booking schedule, reports, and appearance of owner statements according to my specific needs (perhaps it's a Mac characteristic:).

Pros

Integration with Beyond Pricing has been a lifesaver, and it's probably my favorite feature. I also appreciate the LOS discount, rate set details, and Property Assistant.

Cons

There are persistent glitches in the IMAGES section of Homes and Details. Over two years, we have experienced constant difficulties with uploading or deleting photos, resulting in countless hours and days wasted. It would be fantastic to have a tiered LOS discount or seasonal LOS discount, which I understand is in the pipeline. We need it urgently and are patiently awaiting its implementation.

Pros

The software's easy functionality is what we liked most about it.

Cons

There should be multiple platforms available to access Ciirus. The standard website builder could benefit from additional features.

Pros

It's very simple to navigate, addresses every part of our operations, and supplies us with the essential information we need every day.

Cons

While it covers all areas of our business and provides convenient access to the necessary information we require daily, it lacks a certain level of intuitiveness and can be somewhat challenging to navigate.

Pros

It's intuitive and mobile-friendly, consistently responsive and easy to access.

Cons

It's inconvenient to always require a password for same-day log in when using the mobile app.

Pros

It enables us to connect with multiple companies and expand our product offerings.

Cons

I have no complaints, as everything we utilize within the software works exceptionally well for us.