CiiRUS Reviews

Pros

I love the customer service; it's the best I've ever experienced. Lodgify's support is fast but foreign, making phone calls challenging. Escapia's support was terrible they'd email back days later without a resolution. Ciirus, being US-based, responds quickly and is easy to work with! I highly recommend them for this reason alone.

Cons

The only drawback I've encountered so far is the absence of a mobile app for my team and the channel manager not being the most robust I've seen. However, I don't believe connecting to all possible channels necessarily leads to the best traffic.

Pros

We don't integrate it with other apps.

Cons

It's incredibly simple to use and approachable. Everyone at my company uses it.

Pros

The platform is intuitive, highlighting relevant areas effectively.

Cons

I can't think of anything right now, but I'll inform you if something comes up.

Pros

It's easy to use and they constantly upgrade their services.

Cons

There were some communication issues during the transition to Airbnb.

Pros

Ciirus is excellent software for vacation home rentals and property management. It's straightforward and the customer service is good.

Cons

Sometimes it's a bit slow, and the website link should be more customizable.

Pros

They always strive to stay ahead by developing a system that works for their clients.

Cons

Their customer service used to be excellent when you could call. Now that they've grown, you can't call them anymore.

Pros

I'm grateful for their ongoing commitment to enhance the software.

Cons

Occasionally, customer support is unavailable by phone.

Pros

The transition to this system was as smooth as possible given the large amount of data we had to transfer. Switching software companies is more daunting than choosing the first one, and we love that the Ciirus team is always available to help!

Cons

Some of the reporting features feel a bit awkward, but we can always request new or different ones, and they respond quickly.

Pros

The product is very easy to use, and they assist at every step of the integration process.

Cons

It would be great if we could cancel bookings without needing to go through management companies.

Pros

I love everything, especially how customizable it is! The accounting features are top-notch and unmatched by others.

Cons

Integrating with other channels and optional software was a bit tricky. It takes some time to get accustomed to Ciirus... not a negative, just something to be aware of.

Pros

Ciirus is crucial for our daily management and coordination. It's a comprehensive solution for management, marketing, and accounting for our vacation rentals. Accessible to our entire team with round-the-clock support from Ciirus staff, it comes highly recommended.

Cons

The VRBO integration needs improvement and is less accessible than Airbnb.

Pros

Ciirus excels in handling reservations.

Cons

Accounting in the Ciirus software is a bit challenging but is improving.

Pros

I can't praise the CiiRUS support team enough. They really understand your business, making you feel like part of the group, not just another phone call. I attend the quarterly learning sessions to see updates and new features, so I never feel left behind. I appreciate that everything I need is in one platform, eliminating the need for external services for channel sync, pricing rules, cleaning/maintenance tools, guest portal, website, and more.

Cons

They recently launched their next-generation product. While no rebuilding or migration was required, we had to learn our way around, which took some time during our busy season. We're glad we invested that time because the new system is far ahead of anything else we've seen or that our friends in the industry use.

Pros

The onboarding team has been great knowledgeable and easy to work with.

Cons

The system is clunky, old, and cumbersome. Be warned, there is no app. They claim it's "mobile-friendly," but it definitely isn't. Some features don't work on mobile, and others disappear, requiring you to search for them. Everything, including notifications, comes through email. You can't add anything on the fly and have to search for a way to add a vendor if you want to add a bill, for example.

Pros

Clearly organized, intuitive, reliable, and easy to implement.

Cons

It used to be easier to get customer support. The process now takes more time, as it has been streamlined. Probably good for Ciirus, but not as good for the users.

Pros

It's simple and easy to use, and the customer service is excellent.

Cons

It has many bugs and frequently freezes.

Pros

Ciirus is very effective as an easy-to-use daily tool for entering bookings, managing cleaners, accounting for subcontractor costs, and financial reporting to my owners. I would be lost without this system and am very grateful for the customer service support when I need help!

Cons

The desktop version of Ciirus is very good, and the Ciirus task manager app has been a great tool for managing cleaners and maintenance. As a property manager in the field daily, I'd like to be able to edit work orders using the task manager app to add estimated costs and markups and to edit if needed. Currently, I can't do this, but I'm sure Ciirus will eventually allow it as they are receptive to user feedback and implement changes in their updates.

Pros

Task manager, OTA sync in real-time, pricing system, 24/7 bookings, and working around the clock with Love Rentals.

Cons

Syncing the system with QuickBooks every time there's a software update for the desktop version.

Pros

This software is easy to use and understand. I also appreciate that the team listens to any problems and takes action to correct them. They regularly roll out updates and improvements to the website.

Cons

With any new product, there's a learning curve. I was selected to test the new financial software side of Ciirus. I expected more issues than we encountered and found the training team very knowledgeable and helpful. Most problems I had were due to my learning curve, not issues with Ciirus. When we did find an issue, it was reported and corrected quickly. I'm very pleased with the software.

Pros

I am really enjoying the new updates. I like that the reservation calendar and payments are easy to use and view. The software makes it easy to track our income.

Cons

Some features are awkward. I'd love to see the rate sets made easier to implement more dynamic pricing (e.g., allow me to set weekdays at different rates than weekends). I'd like to avoid paying for an additional service to price my properties.