CiiRUS Reviews

“Great Over All Product

Pros

I love the customer service; it's the best I've ever experienced. Lodgify's support is fast but foreign, making phone calls challenging. Escapia's support was terrible they'd email back days later without a resolution. Ciirus, being US-based, responds quickly and is easy to work with! I highly recommend them for this reason alone.

Cons

The only drawback I've encountered so far is the absence of a mobile app for my team and the channel manager not being the most robust I've seen. However, I don't believe connecting to all possible channels necessarily leads to the best traffic.

“The best system

Pros

We don't integrate it with other apps.

Cons

It's incredibly simple to use and approachable. Everyone at my company uses it.

“Easy to use software!

Pros

The platform is intuitive, highlighting relevant areas effectively.

Cons

I can't think of anything right now, but I'll inform you if something comes up.

“CiiRUS- A Great Property Management System

Pros

It's easy to use and they constantly upgrade their services.

Cons

There were some communication issues during the transition to Airbnb.

“Ciirus

Pros

Ciirus is excellent software for vacation home rentals and property management. It's straightforward and the customer service is good.

Cons

Sometimes it's a bit slow, and the website link should be more customizable.

“CiiRUS Does a great jog.

Pros

They always strive to stay ahead by developing a system that works for their clients.

Cons

Their customer service used to be excellent when you could call. Now that they've grown, you can't call them anymore.

“Great Support - Great Software

Pros

I'm grateful for their ongoing commitment to enhance the software.

Cons

Occasionally, customer support is unavailable by phone.

“We love Ciirus!

Pros

The transition to this system was as smooth as possible given the large amount of data we had to transfer. Switching software companies is more daunting than choosing the first one, and we love that the Ciirus team is always available to help!

Cons

Some of the reporting features feel a bit awkward, but we can always request new or different ones, and they respond quickly.

“Excellent Service

Pros

The product is very easy to use, and they assist at every step of the integration process.

Cons

It would be great if we could cancel bookings without needing to go through management companies.

“Best Software Yet and Getting Better

Pros

I love everything, especially how customizable it is! The accounting features are top-notch and unmatched by others.

Cons

Integrating with other channels and optional software was a bit tricky. It takes some time to get accustomed to Ciirus... not a negative, just something to be aware of.

“An essential part of our day-to-day management & organization

Pros

Ciirus is crucial for our daily management and coordination. It's a comprehensive solution for management, marketing, and accounting for our vacation rentals. Accessible to our entire team with round-the-clock support from Ciirus staff, it comes highly recommended.

Cons

The VRBO integration needs improvement and is less accessible than Airbnb.

“Love the new Webinars!

Pros

Ciirus excels in handling reservations.

Cons

Accounting in the Ciirus software is a bit challenging but is improving.

“CiiRUS is the permanent solution for VRMs

Pros

I can't praise the CiiRUS support team enough. They really understand your business, making you feel like part of the group, not just another phone call. I attend the quarterly learning sessions to see updates and new features, so I never feel left behind. I appreciate that everything I need is in one platform, eliminating the need for external services for channel sync, pricing rules, cleaning/maintenance tools, guest portal, website, and more.

Cons

They recently launched their next-generation product. While no rebuilding or migration was required, we had to learn our way around, which took some time during our busy season. We're glad we invested that time because the new system is far ahead of anything else we've seen or that our friends in the industry use.

“I am extremely disappointed in CiiRus as a whole and wish I had made a different choice

Pros

The onboarding team has been great knowledgeable and easy to work with.

Cons

The system is clunky, old, and cumbersome. Be warned, there is no app. They claim it's "mobile-friendly," but it definitely isn't. Some features don't work on mobile, and others disappear, requiring you to search for them. Everything, including notifications, comes through email. You can't add anything on the fly and have to search for a way to add a vendor if you want to add a bill, for example.

“Glad to recommend Ciirus!

Pros

Clearly organized, intuitive, reliable, and easy to implement.

Cons

It used to be easier to get customer support. The process now takes more time, as it has been streamlined. Probably good for Ciirus, but not as good for the users.

“Easy to use but has frequent bugs

Pros

It's simple and easy to use, and the customer service is excellent.

Cons

It has many bugs and frequently freezes.

“Using Ciirus as a Vacation Rental Property Manager

Pros

Ciirus is very effective as an easy-to-use daily tool for entering bookings, managing cleaners, accounting for subcontractor costs, and financial reporting to my owners. I would be lost without this system and am very grateful for the customer service support when I need help!

Cons

The desktop version of Ciirus is very good, and the Ciirus task manager app has been a great tool for managing cleaners and maintenance. As a property manager in the field daily, I'd like to be able to edit work orders using the task manager app to add estimated costs and markups and to edit if needed. Currently, I can't do this, but I'm sure Ciirus will eventually allow it as they are receptive to user feedback and implement changes in their updates.

“Ciirus can do it all!

Pros

Task manager, OTA sync in real-time, pricing system, 24/7 bookings, and working around the clock with Love Rentals.

Cons

Syncing the system with QuickBooks every time there's a software update for the desktop version.

“Ciirus Vacation Rental Software

Pros

This software is easy to use and understand. I also appreciate that the team listens to any problems and takes action to correct them. They regularly roll out updates and improvements to the website.

Cons

With any new product, there's a learning curve. I was selected to test the new financial software side of Ciirus. I expected more issues than we encountered and found the training team very knowledgeable and helpful. Most problems I had were due to my learning curve, not issues with Ciirus. When we did find an issue, it was reported and corrected quickly. I'm very pleased with the software.

“Ciirus made us happier

Pros

I am really enjoying the new updates. I like that the reservation calendar and payments are easy to use and view. The software makes it easy to track our income.

Cons

Some features are awkward. I'd love to see the rate sets made easier to implement more dynamic pricing (e.g., allow me to set weekdays at different rates than weekends). I'd like to avoid paying for an additional service to price my properties.

“very good

Pros

I really like Ciirus, but honestly, this software offers more than I expected.

Cons

I'm sure this software is very expensive, but I think I can soon make more money using it.

“Biggest Nightmare Ever

Pros

If the system worked as promised, it would be amazing.

Cons

Ciirus lied about every aspect of this software. If you go with the LOVE RENTALS program, it might work better. I signed up in February, began onboarding, and finally went live at the end of June. Nothing works correctly, and support calls go unanswered. This has been the worst experience double bookings, software malfunctions, and horrible support.

“Great vacation rental software

Pros

I've used CiiRUS for many years and consider the vacation rental software outstanding. It offers fantastic features such as calendar synchronization, tailored reporting, field operations, and an attractive CRM/UI. The task list is efficient for keeping up with the cleaning schedule. It integrates effortlessly with Airbnb, Booking.com, and several other platforms, making it straightforward for managers and operators to handle.

Cons

Pricing can be a bit steep if you want to deploy it widely across your hotel chain. There is an opportunity to optimize the sales pricing here.

“Was on the Fence but Glad I Jumped!

Pros

What my team loves most about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and help us navigate the learning experience.

Cons

It would be great if the Airbnb communication integration were simpler. And, of course, apps are nice. But it's still better than the software we used before.

“Failed Implementation - Know what you are buying

Pros

We chose Ciirus because we were told they were fully integrated with the channels we used and had features to support our electronic door locks, revenue management, housekeeping, and guest portal. Unfortunately, we couldn't get everything working, and after about five weeks of trying, we had to abandon it.

Cons

There are two versions of the software: the SAAS version called ONE and a Windows version. ONE is supposedly their forward platform, but it's difficult to use for booking/reservation management. While the Windows version does a good job for call-in reservations, it lacks all the functionality of ONE. We found ourselves switching between screens to find reservations and manage components. The user experience involves opening many different modules to get needed details. Guest communication is crucial for us. SMS never worked and only functions with their CRM for automated messaging. You can't send an SMS on the fly. Messaging is not connected to the booking, so you don't know what is scheduled or sent without jumping through hoops. They have integrated Airbnb messaging, but it's separate from the booking, requiring you to switch modules and filter information. Ask them why you have to use Mailchimp. Taxing for Airbnb doesn't work if you have them remit only part of the taxes and pass the remaining taxes to the property manager to file. Booking.com needs a specific setup (if you use Group Home in Booking.com, you will need to change) that we discovered at the last minute.

“Great support team

Pros

We're pleased with the constant updates and news, and the support team is always incredibly helpful. The product meets our needs effectively.

Cons

Instead of solely focusing on CiiRUS One, it would be beneficial to enhance the software itself. Personally, I prefer utilizing the software as opposed to opening another tab...

“Short-Term Vacation Rentals

Pros

Compared to our previous software for vacation rentals, Ciirus is definitely more user-friendly and reliable. The customer support team is always ready to assist, and they go the extra mile to solve any issues. They're always friendly and helpful.

Cons

Occasionally, a few inconsistencies arise, but they are usually promptly rectified.

“Simple and efficient

Pros

Managing and tracking reservations is effortless and efficient with this software. The generated reports are also highly valuable.

Cons

I encountered some issues with system unavailability, resulting in occasional offline periods.

“Customer Support

Pros

The software's greatest strength lies in its extensive range of features. However, some of them are not functioning optimally and have flaws. We hope future updates will address these issues.

Cons

The constant appearance of column choosers every time I want to include financials, without saving the desired amount, is quite bothersome. It's a hassle to have to sift through a lot of columns when I only need to view a few.

“They are always upgrading their features and adding more.

Pros

The continuous addition of new features and upgrades is impressive. The system offers a seamless and easy-to-use layout. The support and website development teams are knowledgeable and always go above and beyond to assist us.

Cons

The synchronization process with Booking.com takes longer than anticipated, although VRBO and other platforms connect swiftly.

“VRM Software

Pros

It's a stable platform that is accessible from PCs, tablets, and phones. The ease of use is a definite advantage.

Cons

It may take some time to adapt to certain changes/updates.

“My Honest Feedback

Pros

CIIRUS ONE, the online version of the software, was a game-changer for me as a Mac user. It made my life much easier. The software keeps introducing exciting new features, although I still need to learn how to utilize them. The customer service is excellent and always helpful.

Cons

Personally, I find CIIRUS software not particularly intuitive, but the customer service is extremely helpful in addressing all inquiries and guiding through necessary steps.

“Rent Sunny Florida Loves Ciirus

Pros

The training provided by Customer support was fantastic. The support team is responsive and consistently resolves any issues. Customer support always guides us in the right direction and the entire team is a pleasure to work with.

Cons

I wish there was a more seamless way to establish connections with other channels.

“Property Management Must Have

Pros

Everything I need is readily available at my fingertips: owner information, reservations, vendors, payments, and all property details.

Cons

The process of entering everything can be excessively time-consuming, and multiple users can disrupt it.

“Constantly improving

Pros

I value having complete control and the simplicity of adjusting entries and managing booking information. With other software, these tasks can be challenging. I also enjoy beneficial features like the Set Booking Total and appreciate that Ciirus pays attention to client feedback, continuously making enhancements.

Cons

As a Mac user, I've always faced issues with Ciirus being PC-based, causing problems for the first six years. The long-awaited Ciirus 1 has resolved that issue, but it still needs improvement to match the responsiveness of the desktop version. I wish there was more flexibility to customize the booking schedule, reports, and appearance of owner statements according to my specific needs (perhaps it's a Mac characteristic:).

“Good Software With Lots of Opportunity

Pros

Integration with Beyond Pricing has been a lifesaver, and it's probably my favorite feature. I also appreciate the LOS discount, rate set details, and Property Assistant.

Cons

There are persistent glitches in the IMAGES section of Homes and Details. Over two years, we have experienced constant difficulties with uploading or deleting photos, resulting in countless hours and days wasted. It would be fantastic to have a tiered LOS discount or seasonal LOS discount, which I understand is in the pipeline. We need it urgently and are patiently awaiting its implementation.

“iELEV8 Luxury Vacation Rental

Pros

The software's easy functionality is what we liked most about it.

Cons

There should be multiple platforms available to access Ciirus. The standard website builder could benefit from additional features.

“CiiRUS is awesome

Pros

It's very simple to navigate, addresses every part of our operations, and supplies us with the essential information we need every day.

Cons

While it covers all areas of our business and provides convenient access to the necessary information we require daily, it lacks a certain level of intuitiveness and can be somewhat challenging to navigate.

“Great System & Customer Service

Pros

It's intuitive and mobile-friendly, consistently responsive and easy to access.

Cons

It's inconvenient to always require a password for same-day log in when using the mobile app.

“Great software, suited especially for our product

Pros

It enables us to connect with multiple companies and expand our product offerings.

Cons

I have no complaints, as everything we utilize within the software works exceptionally well for us.

“Just what we needed!

Pros

The software is comprehensive yet easy to understand, and it's regularly updated with new features.

Cons

Honestly, I struggle to find any aspects of the software that I dislike.

“NIGHTMARE!!! Worst Software and Service in the Industry

Pros

It was a huge mistake to choose them as our provider. There are much better companies out there. The software is flawed, with a disconnect between the desktop and internet versions, leading to incorrect database updates. The onboarding process was a nightmare, and they didn't follow our requirements or requests. Customer service is extremely poor, and they even charged our account after being fired for non-performance. There are no pros to mention; they promise a lot but fail to deliver. They are not ready for prime time.

Cons

STAY AWAY FROM THEM!!! It's a DISASTER!!! They consistently fail to deliver on their commitments. This company isn't suited for you; there are better alternatives out there. It feels like throwing your money away on the side of the road. Their customer service performance is the poorest I've experienced in my career. They prioritize their own agenda over customer needs. The software lacks structure from a user's standpoint. Unreasonable delays are widespread across all aspects. Overall, their performance is below average, and they seem apathetic. Their lack of professionalism makes them resemble a failed startup.

“Hurting my business

Pros

The seamless integration with various channels and the automated processes and reports are valuable features.

Cons

The software feels outdated and cumbersome. The website template is flawed.

“Easy to use & great customer support

Pros

It's genuinely easy to use, particularly when generating owner statements. The support from the Ciirus team is exceptional, as they are friendly, approachable, and provide top-notch assistance. Additionally, working with Love Rentals through Ciirus has resulted in good bookings. We are highly satisfied with Ciirus.

Cons

It would be advantageous to have the ability to store owner-related documents and an integrated email system within Ciirus.

“Good services

Pros

The support is excellent and easy to comprehend when needed.

Cons

Not compatible with Mac systems; it does not function well.

“Ciirus Technical Supporting

Pros

The software is fast, logical, and concise. The new features have made our processes faster and provided us with a clear view of our day-to-day business results at the touch of a button. We appreciate everything, from the streamlined platform that gives us a 360-degree view of all our rentals across diverse vacation home sites to the comprehensive tax reports.

Cons

So far, I haven't come across anything I dislike about the software.

“CiiRUS helps my business

Pros

The ability to synchronize with 25 channels with just one input is a game-changer.

Cons

It can be slightly challenging to navigate through the system.

“Once upon a time.

Pros

There was a time when Ciirus had outstanding customer service and a quick response rate. There was a time when they focused on providing a good, affordable software solution for small businesses. It used to be an excellent integrated reservation and accounting program for management companies.

Cons

Ciirus experienced rapid and aggressive growth, but in the process, they neglected the importance of customer service. They left smaller management companies behind, focusing solely on catering to larger companies. Additional features were designed exclusively for the big players. Constant updates and monthly price increases showed no regard for loyal customers who had been with them since the beginning.