“Keeps everything clearly organized”

Pros

Running a hotel is much more manageable with Cloudbeds. We use it to handle all of our assets in a hospitality setting and it keeps every room organized, clear and easy to access. It also connects with other programs which makes instant booking possible and it takes care of tasks for us too, like automated emails and responses. I'd definitely recommend it.

Cons

One issue we ran into with�the platform�was the learning curve at the beginning which felt a little steep. There were also a few features we needed that weren't available at first but after reaching out to the support team, they were actually willing to add them into�the system.

“Onboarding was very fast”

Pros

Getting started with it was quick because the system is user friendly and simple to learn. The onboarding process moved fast, the Channel Manager works really well and the support team has been excellent whenever needed.

Cons

A few limitations still stand out such as it isn't available in German, there's no accounting integration and the invoice format cannot be customized.

“Fast and profit-boosting”

Pros

It has been quick to navigate and simple to work with. It saves me a lot of time and the range of features has helped increase my bookings. My hotel is running more efficiently and bringing in better profits than before. On top of that their support team has been fantastic. I'd absolutely rate Cloudbeds 10/10.

Cons

Honestly it's difficult to point to much that needs improvement.�The platform�feels like it offers some of the best technology available. I chose the Premier Package and I regularly get updates about new or improved features I can use. It's reassuring to see they keep innovating instead of standing still.

“Booking site is reliable”

Pros

The connection with third-party channels works really well. It would be better if there were less manual work between systems but that's not something Cloudbeds can fully control since part of it depends on the outside platforms too. The online booking widget and site are very reliable. They're customer-friendly and we have barely had any calls from guests who couldn't figure out how to complete a booking. The calendar is also fairly easy to use and shows more than 80% of the information I need on a typical day.

Cons

A big frustration is that there's no integration with a credit card swiping device. For walk-ins or when an existing reservation needs a card updated, we have to key in the card details manually. That takes extra time and also costs us thousands more per year in processing fees since keyed-in cards are 1% higher for us than swiped transactions. There's also no mobile app so you're stuck using the website which isn't very mobile-friendly. Another weak spot is adding items to a reservation. Entering items into�the system�itself is quick but attaching them to a reservation is far too click-heavy. I mean 7 clicks if you're already in the folio and up to 10 if you're starting from the calendar. It's a real time drain especially since we sell a lot of small items in our on-site store.