Cloudbeds Reviews

Pros

Right from the beginning it felt very flexible and simple to work with. The hotel management system is really user friendly and getting around the platform came naturally almost immediately.

Cons

One thing that stood out on the downside was that a few of the more advanced reports took a bit more time to customize than I expected. Even so that small inconvenience is outweighed by how user friendly the software is overall.

Pros

The software felt very easy and user friendly which is impressive given how many features it offers behind the scenes. The way everything works together actually makes operational sense from reservations and channel management to payments and reporting. That cuts down a lot of the usual friction hospitality teams run into when juggling multiple systems.

Cons

A limitation is that payment processing in developing countries still depends on third party integrations and we would rather be able to use the softwares payments directly.

Pros

Effective to use and genuinely useful in daily work. The platform keeps getting better with ongoing improvements and the customer support team has been helpful whenever needed.

Cons

Something I'd still like to see is better speed since the software can feel a bit slow at times. There are also additional features that would make it even more helpful and reporting could be stronger although it does seem like they're actively working on that.

Pros

Has been an excellent tool overall. The interface looks really good and feels very easy to use. It's also a big plus that customer support is consistently available and getting answers to questions is usually quick and simple. The booking management works very well and the "Whistle for CB" feature is especially useful because it helps me stay connected with guests at all times. On top of that the wide range of channels available through the channel connection adds a lot of value.

Cons

An improvement I'd really like to see is stronger reporting functions. It would be much more helpful if reports could be run with a more detailed and itemized view so managing daily operations becomes easier and more effective.

Pros

Gives the business a professional appearance and when everything is functioning properly it handles what we need fairly well. There are definitely some strong features in the system when it's working the way it should.

Cons

After all the ongoing changes the platform has become less user friendly and much more complicated than it used to be. Those updates have also made it glitchy and difficult for both admin and staff to use. As a customer of more than five years it's been incredibly frustrating to deal with and at this point I'm not sure it has been worth all the trouble and stress. Oher than that the automatic price increases over the years mean we are now paying too much every month for software that causes daily frustration for both my team and me. The reporting has also become unnecessarily complex and we're not even confident that some of the numbers are accurate. To make matters worse phone support costs extra so customer service feels mediocre at best. Relying on long back and forth email exchanges is clunky and time consuming especially with the number of glitches we've run into because of all these changes.

Pros

It pulls OTA channels and direct bookings into one place which would be useful but the system has too many ongoing outages for it to work reliably.

Cons

Reporting is where it really falls apart. There are a lot of flaws and some reports are so inaccurate that accountants can't even use them. Commission reporting is especially unreliable, showing numbers like 890% instead of the real percentage being charged which makes whole reporting categories basically useless.

Pros

At first the customer service seemed helpful. Once they had my money though it completely fell apart. After that they showed no real interest in helping at all.

Cons

After the initial setup getting in touch with an actual person basically stopped happening. I've never felt this misled by a company before. I've been with them for three years now and I hate it.

Pros

Web interface is very good and the PMS is excellent. The whole platform is well designed generally with payment methods, customer management and the booking engine integrated nicely. Honestly the interface looks very polished and the customization is quite simple to handle.

Cons

There are several disadvantages here especially for Peru and Latin America in general. I really would not recommend it, it makes more sense to go with other cheaper options. It does not integrate with SUNAT which is terrible, how am I supposed to issue invoices by hand? The payment methods are also very limited (basically just PayPal and a few others but in Latin America that service is not widely used). Apart from that it does not allow integration with a local payment gateway from your own country which is a complete disappointment for what they charge.

Pros

I've been with this software since the very beginning and I'm truly thankful for how they've supported my business and ministry over the years. During Covid they really stepped up and gave me grace around the financial strain of that difficult period. That kind of selfless support showed me they were committed as a real partner not just a software provider. Their ongoing innovation and the platform's consistency continue to stand out the most to me.

Cons

One area that still needs improvement is customer service. I was recently assigned a new account manager and I'm very thankful for that but the turnover has been tiring and concerning. Relationships matter especially in hospitality. Without hospitality partners this software wouldn't exist. When urgent issues come up the level of immediate support still isn't enough.

Pros

The onboarding is decent and at first the platform looks really nice. The basic features work well enough in the beginning.

Cons

Customer support comes across as very friendly but in practice they do absolutely nothing. The moment an issue goes beyond something basic they don't seem to know how to deal with it so they open a ticket and then it disappears into what feels like a black hole of nonexistent technical support. New releases keep introducing fresh problems that never seem to get fixed. On top of that actual software bugs get labeled as feature requests and posted in their online community as if they were just wishes for future changes. I have never seen any of those requests actually get picked up and turned into a real update.

Pros

It feels quite fun to use.

Cons

App keeps glitching constantly and even worse they offer no protection at all when there is a dispute with a guest. A customer can cancel the payment at any time whether they stayed or not without giving any particular reason which is very worrying because there is no real certainty of getting paid.

Pros

During our evaluation of the software it seemed to offer a lot of features and looked quite capable overall.

Cons

That said we never got anywhere with it because their sales team was awful. They came across as rude and condescending and since sales is such a direct reflection of the company we chose to move on. I wouldn't recommend doing business with them.

Pros

Getting around the software is simple and the system feels very user friendly overall.

Cons

There's no option to sort individual dates and it isn't very convenient to find specific data for DAI.

Pros

At least the interface looks cleaner and is a bit easier to read. Beyond that I really don't have anything positive to add.

Cons

Using this system has been a terrible UI experience overall. It doesn't seem built to handle even the basic service steps a hotel business needs. The reporting is by far the worst I've ever dealt with. There are more than 50 reports and most of them either don't allow proper date ranges, fail to provide accurate information or show everything in a double ledger format instead of clear line items which is incredibly frustrating even from an accounting perspective. Support is practically nonexistent. I've dealt with around a dozen support people and only one was actually able to resolve anything. Responses are slow and if you want to speak to someone by phone you have to pay extra. I'm already in the middle of moving to another provider because this has been such a bad experience.

Pros

This was as a very disappointing experience overall. They misled me multiple times just to win my business and then in the very first week they doubled the price we had originally agreed on. When I asked to cancel because of that they refused to issue a refund.

Cons

The service was terrible from start to finish. They would not honor my requests which made the whole situation even more frustrating.

Pros

It works as an all in one platform for PMS, channel management and guest communication which is definitely useful. The support team is available around the clock even if the help itself is not always as effective as it should be. The calendar and dashboard are also well done and pleasant to use.

Cons

Using the software can be painfully difficult at times. The reporting side feels surprisingly limited especially compared with Hostaway which did a much better job there. Every reservation coming in from an OTA shows pending balances for us on Channel Connect and that creates problems for bookkeeping. Airbnb reservations also do not balance out automatically even though that setup is the same for everyone so it has to be handled manually. Cancellations need to be corrected by hand as well otherwise they continue to appear as paid. Google Hotel Ads has also been a disappointment because it still is not working for us. That was one of the biggest reasons we signed up so I would strongly suggest asking very detailed questions about it during the sales process.

Pros

Whether I'm on desktop or using the mobile app this is very simple to work with. The service has been incredible as well someone is always available, always helpful, patient and well informed. It has truly become the lifeblood of our small hotel.

Cons

Honestly there's nothing I can really complain about. It covers everything we need and even goes beyond that.

Pros

It's fairly easy to use and everything is bundled together for a price that still feels reasonable.

Cons

There are far too many bugs, no phone support at all and the online support has been disappointing. Other than that they seem more focused on pushing extra products or services that don't even work properly instead of improving what's already in place.

Pros

Right from the start it has felt like a dependable platform that brings leadership and accountability into hospitality management. It has consistently been a strong support system throughout my journey especially when it comes to improving business performance through daily operational help. It also makes handling customer inquiries and complaints much more manageable.

Cons

At one point we ran into problems with bookings because new entries were taking too long to load which disrupted our schedule. Thankfully the support team stepped in and resolved the issue.

Pros

I don't really have a choice here and honestly I can't point to a single advantage.

Cons

The user experience feels awful. The payment system is poor and has to be handled manually which only adds more work. Instead of making the process easier it gets in the way and slows everything down.