Last Updated
Overview
Cloudbeds software transforms hospitality management with a cloud-based platform that centralizes operations and streamlines workflows. Some users report language barriers with the English support team; however, the software remains highly manageable, enhancing operational efficiency and simplifying daily management tasks.
Overall Rating
Based on 40 users reviews
3.2
Rating Distribution
Positive
53%
Neutral
20%
Negative
28%
Starting Price
Custom
Cloudbeds Specifications
- Reporting and Analytics
- Alerts/Notifications
- Mobile App
- Security and Access Control
What Is Cloudbeds?
Cloudbeds is a comprehensive hospitality technology platform designed to simplify operations, elevate guest experiences, and drive revenue growth. More than a traditional Property Management System (PMS), it delivers full-spectrum value across property management, staff optimization, and guest journey enhancement. Cloudbeds features streamline complex workflows, connect operational systems, and provide actionable insights. Trusted globally, the platform empowers hotels, hostels, bed and Bbreakfasts, and multi-property groups to maximize efficiency, profitability, and overall guest satisfaction in a unified, modern solution.
Cloudbeds Pricing
The Cloudbeds cost is structured around the following plans:
- Flex - Starts at $180/month
- One - Starts at $220/month
- Experience - Starts at $320/month
- Enterprise - Custom pricing
Disclaimer: The pricing is subject to change.
Cloudbeds Integrations
Cloudbeds software seamlessly integrates with various applications, including:
Who Is Cloudbeds For?
Cloudbeds is designed for the hospitality industry and supports a variety of property types, including:
- Hotels
- Multi-property groups
- Hostels
- Short-term rentals
- Bed and Breakfasts
Is Cloudbeds Right For You?
Cloudbeds software features an ideal solution for hoteliers seeking a modern, secure, and unified hospitality platform. Its intuitive design streamlines operations, enhances guest experiences, and optimizes revenue, all while safeguarding sensitive data.
Trusted by leading hotels and management companies across 150 countries, Cloudbeds connects bookings, guest profiles, and analytics into actionable strategies. Recognized for the 7th consecutive year in the 2025 HotelTechAwards, it is known for innovation, reliability, and elevating property profitability worldwide.
Still not sure if Cloudbeds software is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
Cloudbeds Features
One-Click Guest Check-In/Check-Out
Cloudbeds enables a seamless guest arrival and departure process with a single-click check-in and check-out feature. It streamlines front desk operations, reduces wait times, and enhances overall guest satisfaction, simplifying daily property management tasks efficiently.
Intuitive Calendar Management
The software offers drag-and-drop calendar functionality for effortless room upgrades, blocking, and rate or inventory adjustments. It ensures all channels are updated in real-time, supporting smooth operations, reducing overbookings, and improving scheduling across the property portfolio.
360° Performance Insights
Cloudbeds provides in-depth analytics and reporting across the entire property portfolio. The platform consolidates performance metrics into actionable insights, enabling data-driven decisions, optimizing revenue strategies, and supporting management in monitoring operational efficiency across multiple properties effectively.
Unified Guest Profiles
Cloudbeds maintains a complete ‘golden record’ for each guest, including reservations, notes, and special requests. The system automatically merges duplicates, strengthens data integrity, enhances workflows, and provides built-in reporting to improve marketing and personalized guest services.
Split Inventory And Spaces
This feature allows flexible management of rooms and non-room areas within one centralized system. The software maximizes revenue by enabling property managers to sell entire rooms or individual beds while efficiently managing reservations and inventory simultaneously.
Pros And Cons of Cloudbeds
Pros
Consistent and dependable system performance
Intuitive interface for easy navigation
Effective Booking Engine boosts occupancy
Cons
Reporting customization options are limited
Lacks human resource management features
Cloudbeds Reviews
Total 40 reviews
3.2
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars18%
3
Stars10%
2
Stars10%
1
Stars28%
Share your experience
Hospitality, 1-10 employees
More than a year
“costly glitches and constant headaches”
Pros
Gives the business a professional appearance and when everything is functioning properly it handles what we need fairly well. There are definitely some strong features in the system when it's working the way it should.
Cons
After all the ongoing changes the platform has become less user friendly and much more complicated than it used to be. Those updates have also made it glitchy and difficult for both admin and staff to use. As a customer of more than five years it's been incredibly frustrating to deal with and at this point I'm not sure it has been worth all the trouble and stress. Oher than that the automatic price increases over the years mean we are now paying too much every month for software that causes daily frustration for both my team and me. The reporting has also become unnecessarily complex and we're not even confident that some of the numbers are accurate. To make matters worse phone support costs extra so customer service feels mediocre at best. Relying on long back and forth email exchanges is clunky and time consuming especially with the number of glitches we've run into because of all these changes.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Hospitality, 11-50 employees
More than a year
“Great booking tools!”
Pros
Has been an excellent tool overall. The interface looks really good and feels very easy to use. It's also a big plus that customer support is consistently available and getting answers to questions is usually quick and simple. The booking management works very well and the "Whistle for CB" feature is especially useful because it helps me stay connected with guests at all times. On top of that the wide range of channels available through the channel connection adds a lot of value.
Cons
An improvement I'd really like to see is stronger reporting functions. It would be much more helpful if reports could be run with a more detailed and itemized view so managing daily operations becomes easier and more effective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
More than a year
“Helpful support”
Pros
Effective to use and genuinely useful in daily work. The platform keeps getting better with ongoing improvements and the customer support team has been helpful whenever needed.
Cons
Something I'd still like to see is better speed since the software can feel a bit slow at times. There are also additional features that would make it even more helpful and reporting could be stronger although it does seem like they're actively working on that.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Frequently Asked Questions
What other apps does Cloudbeds integrate with?
Cloudbeds integrates with multiple applications such as Zapier, EposNow, Authorize.net, Infor, Klaviyo, and OnePay.
What language does Cloudbeds support?
Cloudbeds supports English, Portuguese, and Spanish languages.
Does Cloudbeds offer an API?
Yes, Cloudbeds offers an API.
What types of pricing plans does Cloudbeds offer?
The vendor offers tiered Cloudbeds price plans with the Flex plan starting at $180/month, One at $220/month, Experience at $320/month, and Enterprise available with custom pricing. Request a detailed Cloudbeds cost breakdown for your organization today.
Does Cloudbeds have a mobile app?
Yes, Cloudbeds offers a dedicated mobile application for iOS and Android devices.
What level of support does Cloudbeds offer?
Cloudbeds offers support through chat, FAQs, guides and reports, videos, blog, a help center, e-books, a knowledge base, support ticket submission,
Who are the typical users of Cloudbeds software?
Cloudbeds features are used by hotels, hostels, short-term rentals, multi-property groups, and bed and breakfasts.