Last Updated
Overview
Cloudbeds software transforms hospitality management with a cloud-based platform that centralizes operations and streamlines workflows. Some users report language barriers with the English support team; however, the software remains highly manageable, enhancing operational efficiency and simplifying daily management tasks.
Cloudbeds Specifications
- Reporting and Analytics
- Alerts/Notifications
- Mobile App
- Security and Access Control
Cloudbeds Features
One-Click Guest Check-In/Check-Out
Cloudbeds enables a seamless guest arrival and departure process with a single-click check-in and check-out feature. It streamlines front desk operations, reduces wait times, and enhances overall guest satisfaction, simplifying daily property management tasks efficiently.
Intuitive Calendar Management
The software offers drag-and-drop calendar functionality for effortless room upgrades, blocking, and rate or inventory adjustments. It ensures all channels are updated in real-time, supporting smooth operations, reducing overbookings, and improving scheduling across the property portfolio.
360° Performance Insights
Cloudbeds provides in-depth analytics and reporting across the entire property portfolio. The platform consolidates performance metrics into actionable insights, enabling data-driven decisions, optimizing revenue strategies, and supporting management in monitoring operational efficiency across multiple properties effectively.
Unified Guest Profiles
Cloudbeds maintains a complete ‘golden record’ for each guest, including reservations, notes, and special requests. The system automatically merges duplicates, strengthens data integrity, enhances workflows, and provides built-in reporting to improve marketing and personalized guest services.
Split Inventory And Spaces
This feature allows flexible management of rooms and non-room areas within one centralized system. The software maximizes revenue by enabling property managers to sell entire rooms or individual beds while efficiently managing reservations and inventory simultaneously.
Pros And Cons of Cloudbeds
Pros
Consistent and dependable system performance
Intuitive interface for easy navigation
Effective Booking Engine boosts occupancy
Cons
Reporting customization options are limited
Lacks human resource management features
Cloudbeds Reviews
Total 44 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars32%
3
Stars9%
2
Stars2%
1
Stars2%
Share your experience
Jacalyn F.
Leisure, Travel & Tourism, 11-50 employees
More than a year
“convenient shift notes”
Pros
The calendar view is really decent especially when I need to drag bookings around and make quick changes. Also it makes it simple to leave notes for the next shift, whether it's about late check-ins, extra towels or other small details that need to be passed along.
Cons
Two-factor authentication can slow things down a bit. I've also noticed some lag during busier times particularly when switching back and forth between our two accounts.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Tedd W.
Hospitality, 11-50 employees
Less than 6 months
“Packed with good features”
Pros
Right from the start Cloudbeds has felt incredibly complete. They've clearly put a lot of thought into the small details that help a hotelier run the business well from one platform. They were also willing to work with us on pricing which made it a practical fit for a small hotel like ours. The customer support has been exceptional throughout. My technician was fantastic during the setup process and provided outstanding help every step of the way. We've also been able to add dining charges from our restaurant and create reservations without any hassle. I honestly couldn't recommend it more highly.
Cons
Nothing comes to mind at this point. It's been an excellent experience overall with both the team and the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea S.
Hospitality, 11-50 employees
Less than a year
“Excellent value for boutique work”
Pros
Running a boutique property with it has been a really positive experience. The PMS and booking engine fit our needs very well and the overall value for the price has been excellent. Customer support has been goof too and the help article library is very useful when we need answers quickly.
Cons
The thing I would still love to see is a dedicated support contact. It would be much better to work with someone who understands our property, is familiar with our past issues and can provide more personalized assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What types of pricing plans does Cloudbeds offer?
The vendor offers tiered Cloudbeds price plans with the Flex plan starting at $180/month, One at $220/month, Experience at $320/month, and Enterprise available with custom pricing. Request a detailed Cloudbeds cost breakdown for your organization today.
Does Cloudbeds have a mobile app?
Yes, Cloudbeds offers a dedicated mobile application for iOS and Android devices.
What other apps does Cloudbeds integrate with?
Cloudbeds integrates with multiple applications such as Zapier, EposNow, Authorize.net, Infor, Klaviyo, and OnePay.
What language does Cloudbeds support?
Cloudbeds supports English, Portuguese, and Spanish languages.
Does Cloudbeds offer an API?
Yes, Cloudbeds offers an API.
Who are the typical users of Cloudbeds software?
Cloudbeds features are used by hotels, hostels, short-term rentals, multi-property groups, and bed and breakfasts.
What level of support does Cloudbeds offer?
Cloudbeds offers support through chat, FAQs, guides and reports, videos, blog, a help center, e-books, a knowledge base, support ticket submission,