Timothy J.
Education Management, 101-500 employees
Less than 6 months
“easy to use”
Pros
Website was quite simple to use, responses were quick and I found the instructions very clear to understand
Cons
There wasn't anything that felt unnecessary or unhelpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeanette S.
Hospitality, 1-10 employees
Less than a year
“Includes amazing features”
Pros
The "Service Request" section has been one of the most valuable features for us. It keeps every note tied to a specific item organized in one place and the resident who submitted the request gets real-time updates while we're working through the issue.
Cons
The interface feels a little bland. It looks very professional on the management side but residents tend to see it as a bit too business-like.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Computer Software, 1-10 employees
Free Trial
“Reliable property database”
Pros
Setup process was easy for our team. The support team is dependable and the property database is really amazing and useful.
Cons
It could still use a few more features. Other than that, I haven't had any major issues aside from a few occasional connection problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erlinda D.
Real Estate, 11-50 employees
More than a year
“Helpful customer support”
Pros
Everything was simple to set upfor me and the customer support team has been very helpful with fast response times whenever needed.
Cons
There are still some limitations in the reporting features and a few other functionalities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle S.
Non-Profit Organization Management, 11-50 employees
More than a year
“user-friendly tool”
Pros
From the admin side to the resident experience, this platform has been incredibly user-friendly. Getting everything set up was quick and easy. The notifications work really well and both our team and our residents have been very happy with it.
Cons
I honestly haven't run into any downsides. Any suggestions I've made for changes or improvements have been picked up by CSR and passed along to the implementation team for a future update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve H.
Hospitality, 11-50 employees
More than a year
“helpful for everyday management”
Pros
Day-to-day operations really depend on the range of features and modules it gives us. We use the information stored in our community site constantly and being able to access and act on it is a big part of keeping things running successfully. The modules we depend on most are Service Requests, Package & Deliveries, Entry Instructions, Keys and Amenities.
Cons
One area that still needs improvement is HOA dues payment. More of our residents want a simpler way to handle those payments and this feature just hasn't worked well enough for our needs. Because of that, residents are not very motivated to use the software on their own. We're still able to manage our communities successfully but it would definitely help if residents were more engaged with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trenton A.
Hospitality, 1-10 employees
More than a year
“handy tool for residents”
Pros
This app is very simple to use for the residents of our community and it does a really good job of keeping all Association documents in one place.
Cons
I don't have any complaints everything works exactly the way it's supposed to.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10