DJUBO Reviews

“Really quick setup

Pros

Getting started with it was very simple and using it day to day has been just as easy. The support team has been amazing, always available when needed and there are no extra charges for that help.

Cons

It has felt nearly perfect overall. The support team even handled the inventory import for us which made the whole setup process effortless.

“flexible rate plans and reporting

Pros

Working with it has been very convenient especially when updating rate plans and checking daily bookings. The reports are detailed and can be customized to match exactly what I need.

Cons

One downside is that customer support takes a while to respond.

“simple system, highly recommended

Pros

Using it has been to the point and the system is simple to work with. I'd definitely recommend it.

Cons

The app is really important because it helps our staff check bookings directly from their own phones.

“useful rate tools

Pros

Sstem is simple to work with and comes with solid features for managing rates and inventory.

Cons

After sales support has been really disappointing and the software still feels buggy.

“friendly payment and hotel tools

Pros

The payment gateway is mostly very user friendly.

Cons

PMS is simple to work with so I have no complaints for now.

“clean interface

Pros

After working with three different channel managers this stands out with one of the most polished and practical user interfaces we've used. The color coded rate planner is a real time saver as well.

Cons

The support team is reliable and we rarely have to contact them although there was one small hiccup a few years ago when I needed urgent assistance.

“reliable channel manager

Pros

This software has become our go to channel manager for the properties we handle. The platform is easy to work with and their customer support has been excellent whenever needed. We've run into a few connectivity issues here and there but they've been minor overall. It also comes with plenty of useful add ons that help with productivity such as a booking engine, revenue reports, forecasts and more.

Cons

There are still some connectivity problems with a few OTAs and the biggest gap is airbnb compatibility since they don't yet offer a proper solution for it. Hopefully that will be resolved once the airbnb API connection is fully in place.

“helpful hotel rate comparison

Pros

It does a really good job of helping us compare hotel rates across the country which has been very useful.

Cons

At times we run into a bit of difficulty with the location feature.

“excellent rate mapping tools

Pros

Rate mapping stands out as one of the best features compared with other software and the daily reports are also very useful.

Cons

Inventory management still needs work. You can't view inventory the way it's available in STAAH.

“affordable full suite value

Pros

Compared with other options on the market this is more affordable and the one year package includes a complete set of tools: PMS (CRS), booking engine, channel manager, POS and stats.

Cons

That said there are a lot of technical issues and the team is very slow to respond when help is needed. A hotel management system is supposed to save time but I actually spend more time than before fixing problems and sometimes it even leads to overbookings. The booking engine on the website is also poorly designed and many guests give up before finishing their reservation.

“All in one property control

Pros

From sales and wages to invoices and inventory the software comes packed with features that help manage the entire property in one place.

Cons

Nothing to complain about at the moment. I'll share an update after using it for a few more months.

“Long workflows

Pros

It's designed to cover practically every situation you might run into while managing a hotel. The software includes almost all the features that are generally required for hotel operations.

Cons

Using the software is extremely complicated. The workflows are so long and involved that it's hard to remember the steps for anything you don't use every day. Even making small policy changes turns into a difficult job. The biggest disappointment is the customer support. They assign one person to handle your requests during working hours but my RM would never answer calls or reply to emails. Even after repeated requests to change her I was told she was overloaded with other projects which shouldn't be my problem. Overall it was a very poor experience. I've used other software before and customer support is usually something companies make sure to handle much better.

“helpful market insights for hotels

Pros

Built specifically for hotel owners and consultants and it makes market analysis very simple.

Cons

I really haven't come across any downsides. It's also useful for end users which adds even more value.

“powerful channel insights

Pros

Right away this platform helped us clearly see which channels are performing for us and which ones are not. That visibility has made it much easier to focus our efforts where they matter most and get the best results. The layout works perfectly for our needs and the platform is very fast to use which makes a big difference day to day. I'd highly recommend it to small properties looking to improve and make a real impact.

Cons

Please keep building on it because it definitely has the potential to grow even more. At the moment the main limitation is that some features still feel restricted and that is what holds it back.

“Quick onboarding

Pros

Getting started with it is very simple and it takes very little hands on training to begin using it comfortably.

Cons

There are still a few bugs present in the taxation section that need to be fixed.

“user friendly and efficient

Pros

Something I appreciate most about it is how user friendly the software is. It's simple to work with and doesn't feel complicated during daily use.

Cons

A downside is that the admin is able to make changes even to past booking IDs.

“helpful features and simple workflow

Pros

Overall the features are really good and easy to use.

Cons

I'm still not able to push rates and times on some OTAs.

“simple setup

Pros

Getting started with this system was pretty simple. The interface is clean and not confusing so it didn't take long to learn how everything works. During onboarding the team stayed involved and helped us enter data while guiding us through each step of the setup. It has also become much more convenient to pull up historical reports whenever we need them. Another big advantage is that Rate Plans can be updated almost instantly.

Cons

One limitation is that reports for our top OTAs and the share of revenue they bring into the business are not readily available so we have to piece that information together from existing data. Also once the initial setup support is over customer service tends to be slow. We usually need to follow up several times before anything moves although they do eventually complete the request.

“good features

Pros

Plenty of useful features are built in and the platform is simple to use overall. The interface is also well designed which makes daily work more comfortable.

Cons

The downside is that it doesn't adapt well to specific customer requirements and feels limited when more flexibility is needed.

“mobile friendly booking control

Pros

Being able to manage bookings, cancellations and room blocks from anywhere with this software is really useful and the best part is that it works well on mobile too.

Cons

Something that's missing is an auto release option. If a room is blocked and a cut off time has been set it would be very helpful if the system could release it automatically. It already sends a daily front desk report with the check in list which is great but it would be even better if it could also send outstanding payment reminders on a daily or weekly basis.

“dynamic rate plans

Pros

One of the best parts of this software is the way it assigns rate plans dynamically on a daily basis. The mobile app is also quite user friendly and Star Sight and Insight have consistently helped me look at data from a different perspective and analyze it better.

Cons

Things have been working well overall. At Vivera Grande we use a separate PMS so it would be even better if this softwares CRS could automatically link the bookings it picks up into the PMS as well.

“user friendly front office tool

Pros

Using the software has been very user friendly and easy which saves us a lot of time when training new colleagues.

Cons

On the front office side it makes it very simple to change rates and also to re check in guests even after they have already been marked as checked out.

“helpful platform with strong potential

Pros

Working with this software has been quite simple and it's user friendly overall. At the same time (with new technologies evolving so quickly) there's definitely a need for more customized updates and continued development. Detailed personal guidance is also very important especially when it comes to explaining the product's internal functions and features clearly to end users. Wishing the team all the best.

Cons

There are times when it doesn't function properly and billing can become difficult to manage on occasion.

“inventory and rate updates work well

Pros

Managing inventory is simple and uploading rates as well as marking them on the calendar is quite convenient.

Cons

Support from their team needs improvement.

“Complete with fast support

Pros

Quite convenient to use because it brings multiple software functions together in one place and keeps things simple to handle. The interface is user friendly and whenever help is needed the customer support team responds quickly.

Cons

The biggest issue has been with invoice generation which still has quite a few bugs. At times taxes are calculated incorrectly and sometimes they are not calculated at all. The reporting section could also be made more user friendly.