Escapia Reviews

“Escapia

Pros

Escapia is incredibly easy to use, making it simple for me to navigate. The ease of use allows for seamless staff training.

Cons

Personally the program updates are the least enjoyable aspect for me since I'm unable to use the software during that time. However, I must acknowledge that Escapia does an excellent job of scheduling these updates in the late evening or early morning when usage is minimal.

“Best Software Around

Pros

The ease of use is fantastic and their customer service is top notch!

Cons

Not a single thing. We are extremely satisfied with Escapia Software!

“Great software that is well established in the vacation rental industry

Pros

Trust accounting is crucial to our business and we feel confident knowing that Escapias accounting module is reliable. The integration with other products has been seamless and the layout and functionality of Escapia are intuitive, reducing unnecessary clicking.

Cons

We have no complaints about Escapia.

“Almost there

Pros

We utilize most of Escapia's features. While we have our accounting system for expenses, billing, and owner payouts, Escapia seamlessly complements our operations.

Cons

Escapia has considerable potential for additional functionality, hence the "almost there" sentiment.

“Great software for our business!

Pros

Setting up and configuring the software was a breeze, and new users quickly get up to speed. Escapia integrates well with various channels for listing postings.

Cons

The webpage within the software is relatively basic and lacks customization options. However, most bookings are made through other linked sites.

“Escapia is a staple PMS in the VR industry!

Pros

I have been using Escapia for more than 8 years now (as of 2022). I particularly love the escrow accounting features combined with the reservation and calendar management. Once you become familiar with the software, Escapia is easy to use and provides numerous options for customization through reports and setups.

Cons

I wish Escapia would integrate with more third-party tech companies and have a more open API feed.

“Thank you Escapia!

Pros

Whenever I encounter an issue, I can always reach out to someone for assistance. The round-the-clock service is exceptional!

Cons

I'm still a bit perplexed by some accounting aspects, but I'm confident I'll figure it out soon!

“Horrible customer support

Pros

Making reservations is a simple task that anyone can accomplish effortlessly.

Cons

It's incredibly challenging to receive assistance when needed. For example, I've encountered a discrepancy of over $60,000 in bank reconciliation, and it's been nearly a week without hearing from anyone.

“Excellent PMS but needs modernizing

Pros

The accounting, housekeeping, and work order modules are impeccably designed providing a smooth experience.

Cons

The pricing module is not user-friendly and cumbersome. It lacks a direct connection with Airbnb and doesn't offer a built-in website solution.

“Best Overall PMS system today

Pros

The softwares ease of use and robust functionality make it stand out.

Cons

Reconciliation and the absence of out-of-the-box solutions are significant pain points. Everything needs to be customized.

“Amazing Software!

Pros

The setup and learning process are straightforward, and the reports provided are excellent!

Cons

My experience with the software thus far has been negative.

“Great Customer Support and Product

Pros

The user friendly interface and responsive customer service make seeking help a hassle-free process.

Cons

Due to its comprehensive nature, the platform requires a significant amount of time to learn.

“The ONLY software you need for Vacation Rentals!

Pros

The support we receive from the Escapia team surpasses any other software company we've worked with. Although transitioning from v12 was challenging, the Escapia team ensured our comfort before going live. The new rates manager is exceptional, simplifying the process of setting and adjusting rates. No more juggling multiple windows and rate rules it's all on one screen.

Cons

We are missing some essential reports that we used in V12 but the Escapia team has been responsive to our requests and is actively working on new reporting features. Transitioning between software companies has its learning curve, but it has been worth it.

“Great Software for Vacation Rental Business

Pros

The implementation staff handled the switch from our old PMS seamlessly, and we're delighted with the decision we made. Integration with VRBO/Homeaway and working with a website host/digital marketing agency that understands our PMS were crucial factors for us.

Cons

The service order module is poorly configured for how we manage our maintenance staff. Our staff cannot enter a task assigned to a specific unit with an associated time duration that can be transferred to an owner statement for charging. The process requires filling out too many fields, which doesn't align with our needs.

“A Good Match for our Vacations Rental Management needs!

Pros

We are grateful to have a reliable and user friendly software system that offers exceptional customer service support. With nearly 100+ properties to manage, Escapia is a valuable resource for our team to communicate with guests and owners, coordinate housekeeping and maintenance schedules, and set up service orders for external vendors.

Cons

I have no negative feedback about this software. We are extremely satisfied with it!

“Going Beyond a Necessary Evil

Pros

I really like the continuous commitment Escapia has made to improve its software over the past year. The COVID-19 crisis prompted them to take urgent action, recognizing the remote work environment prevalent in the vacation rental industry. The UI changes and business/performance dashboards have significantly enhanced navigation and data interpretation.

Cons

Navigating the unit integration still feels clunky. Fortunately, we don't have an extensive number of third-party apps that require integration, but having a central hub for smoother app navigation would be beneficial.

“Its a breeze to check on my vacation rental investment

Pros

Access to up-to-date information about my vacation rental property investment is just a click away anytime. I can easily track rental activity, compare month to month or year to year and simplify my bookkeeping tasks.

Cons

It provides a comprehensive overview of a property investment's performance without overwhelming with excessive details.

“Run away from this one!

Pros

Unfortunately, I haven't had a positive experience with this company and would consider it one of the worst I've dealt with.

Cons

The implementation process was the worst. It took an incredibly long time and the organization was lacking. Considering the $7,000 setup fees, one would expect a much better experience.

“Cadillac product

Pros

Escapia is a powerful tool that greatly benefits our business, and the support they offer is outstanding.

Cons

For us it was simply too costly as a small vacation rental company.

“Great Company

Pros

The software is user friendly, visually appealing and provides detailed information. The integration with credit card processing is crucial, and Escapia handles it seamlessly.

Cons

There are some minor quirks not worth mentioning, but overall, it's a decent software.