Escapia Reviews

“Great software

Pros

Escapia is a great vacation rental management software that caters to all my software needs in the vacation rental industry.

Cons

Unfortunately, Escapia lacks ease of use and has a difficult learning curve. Moreover, during our onboarding years ago, the training provided was incomplete, which we discovered much later during a one-on-one session at Rezfest. Escapia then demanded over $3,000 to fix the issues resulting from inadequate training. Over time, we've self-trained to address these problems and utilize the necessary modules. Additionally, Escapia fails to promptly notify users of system glitches, only admitting to them when issues arise. It would be beneficial to receive timely notifications to avoid wasting hours troubleshooting before contacting support.

“Dashboard is a game-changer

Pros

The Reservations Dashboard is fantastic. It allows me to efficiently handle my weekly and future bookings. I can easily view the availability of my properties, track current bookings, and identify areas that require my attention.

Cons

Reconciling daily banking and monthly accounts is part of our routine.

“Stay updated with escapia coach

Pros

I can manage platform operations and utilize electronic signatures, which makes it convenient.

Cons

I find that a big downside of Escapia is the lack of an app, and the system tends to have frequent downtime.

“Our go-to solution

Pros

Switching from a spreadsheet and Google Calendar system to Escapia 5 years ago was a game changer for us. We have eliminated double bookings and reduced potential errors with this fully integrated system. The powerful accounting module has fueled the dramatic growth of our business over the past five years.

Cons

The accounting component is complex to use, but we have become proficient at it. I'm unsure if any other full-function accounting software would be simpler, though.

“Reliable trust accounting software

Pros

The trust accounting capabilities in Escapia have significantly improved the speed and accuracy of our month-end accounting procedures. It also provides detailed financial statements for our owners. Additionally, the integration and mapping with Vrbo are exceptional.

Cons

The addition of numerous new features and improvements is exciting. However, in my opinion Escapia sometimes announces them prematurely without providing a solid launch date.

“Compact and convenient

Pros

It is user-friendly and portable, so I can access it from anywhere. It's strong enough to handle most aspects of my business and can integrate with different apps and websites.

Cons

Software integration is never easy, but this process was at least manageable.

“Simple to use

Pros

I think managing payments and portfolios is really simple and easy to handle. It makes keeping everything organized and on track much simpler.

Cons

I find the login process a bit tedious, as it always requires more than one step.

“User-friendly product

Pros

The software is easy to use, and it helps me keep track of accounting and reservations seamlessly. It has made significant progress in the last 10 years.

Cons

Customer service is not helpful at all, particularly when setting up the software to streamline VRBO integration. Escapia staff has been of little assistance since we currently manage only 15 vacation rental properties. Small businesses should receive the same level of attention as those with larger VR inventories.

“Simple Interface for beginners

Pros

It's easy to use, and their customer service is prompt and helpful when I reach out for assistance.

Cons

The programs are outdated, but I am pleased with the ongoing updates and what I see for the future.

“Totally worth It

Pros

Escapia is flexible and user-friendly. The calendar feature is excellent, and entering data for each booking is very easy.

Cons

The pop up boxes for data entry should be larger.

“Remarkable software!

Pros

The software is incredibly user-friendly and efficiently performs the necessary tasks.

Cons

Like most software, there are occasional glitches, but they are easily resolved with customer support.

“My top choice

Pros

In my opinion, Escapia is the ultimate software for this industry. It fulfills all my requirements and more.

Cons

I have no complaints. Escapia continues to improve and impress.

“Excellent all-round product

Pros

Escapia not only offers the expected functionality and ease of use but also excels in trust accounting and customer support, which are crucial to us.

Cons

The initial learning period took some time, primarily due to the extensive functionality. However, numerous software upgrades over the years have significantly improved its user-friendliness.

“Escapia at Its best

Pros

I think Escapia is really easy to use, and it has lots of reports that help me keep track of different parts of my business.

Cons

I think dealing with the time difference for support can be a bit difficult but it's understandable.

“Streamlined the operations

Pros

Escapia has streamlined our vacation rental program significantly. It facilitates the entire process, from inputting reservations to online bookings, payment collection, and advertising. It truly covers all our needs.

Cons

I've noticed that pricing and seasonal aspects can get a bit complicated.

“Top-notch software

Pros

We love the reporting features and how easy it is to use. Whenever we contact customer support, their response time is excellent. They provide a summary of the assistance provided and often share support articles to help us in the future.

Cons

I wish the integration of AirBNB and VRBO fees into the software was smoother.

“11 years with Escapia and excellent support

Pros

The customer support team is available whenever you need and highly supportive. They continually work on improving the software to stay ahead of the competition, which is commendable in today's complex market.

Cons

As the companys bookkeeper, I have always desired a better accounting module. However for reservation management, it works great.

“Best support system

Pros

I appreciate being able to reach a real person who promptly assists me with any issues I encounter.

Cons

It can be a bit challenging for new users, but with support, I can resolve any issues.

“Does the job perfectly

Pros

With our businesss unique nuances, Escapia offers the flexibility to adapt to most situations. Having choices is something we appreciate.

Cons

Comparing our vacation rental software (Escapia) with our long term rental software (AppFolio), we have noticed that training and operating in Escapia are more difficult. Unfortunately the system lacks intuitiveness, especially during setup. Setting up a new property, for instance, involves navigating through multiple screens and applications.

“Fantastic solution with excellent support

Pros

I think it's really easy to use, and the training videos are always useful.

Cons

The rates manager has significantly improved compared to its previous version.