eZee Absolute - Online Hotel PMS Reviews

“no backend support provided

Pros

Nothing has worked on time and they rarely answer phone calls or respond to messages. The only time they seem to reach out is when a payment is due. If you have not paid they will call you but otherwise no one attends to your calls.

Cons

I do not like this software and the company does not provide proper backend support either. Because of that I would strongly suggest not investing in this software.

“front desk runs flawlessly

Pros

Working at the front desk I've been using this software for the past year and I'm genuinely impressed with it. It has made all of my front office operations run very well and helps me handle daily work without trouble.

Cons

Up to this point I haven't faced any issues with it. My tasks take much less time now and I really appreciate this software a lot.

“Responsive team

Pros

Every time I need help the team is cooperative, helpful and honestly always available whenever I try to reach them.

Cons

Everything has been good. Even when I have a lot of confusion they are there to clear it up whenever I need support.

“Hotel pms support

Pros

Using this software feels comfortable and easy and the support team is always readily available when needed. The online documentation and support materials are also very helpful and well provided.

Cons

There's nothing major to complain about though there's still room for improvement. I'd suggest adding more bulk edit options (such as bulk routing of folios) to make the process even better.

“Access from anywhere

Pros

Having a cloud-based setup is a big advantage because hotel staff and managers can use the system anytime, from anywhere, on any device with an internet connection.

Cons

One limitation is that some modules and reports are not very flexible when it comes to customization especially for highly specific operational requirements or branding preferences.

“Easy layout for busy teams

Pros

Right away the user friendly design makes daily hotel operations much simpler and cuts down the time it takes new staff to get comfortable with the system. The interface is clean, clear and uncomplicated which is particularly helpful for properties that deal with frequent staff turnover.

Cons

Because it runs in the cloud it depends a lot on having a reliable internet connection. When the internet is slow or unstable users have mentioned noticeable lag especially during busy periods. That can be a real disadvantage for properties located in areas where internet service is inconsistent.

“Good support

Pros

For the past two years I've been using this software and whenever I reach out to the support team they're always there to help.

Cons

Any time I contact them the support team is available and helps us carry out the operations whenever needed so I don't have complaints to mention.

“Smooth Hotel Operations

Pros

Running daily hotel work with this software has been smooth. It's easy to use and manages daily operations really well without any trouble.

Cons

Everything has been good up to now. I've only recently started using the software and am still exploring its features so I'll need a bit more time before I can give a more detailed review.

“reliable hotel software experience

Pros

I started using this about 10 months ago and it has been a very positive experience with the software.

Cons

The system is quite capable but getting everything set up at the beginning takes proper training to make the transition work well. From time to time there are small lags in the system particularly during busy peak hours.

“faster front desk operations

Pros

Being a hotel FOM I've noticed this software has really cut down the time needed to handle daily tasks. The check in and check out process runs very efficiently now which has made front desk work much more manageable.

Cons

I'm still new to the software but it has been simple to operate so far. The booking and reservation process also works very efficiently and there's much less pressure now so I'm happy with the software.

“manual work almost gone

Pros

Since switching to this software manual work has practically disappeared. It has really reduced everyday effort and made hotel operations much more streamlined.

Cons

After choosing this software we noticed that most of the routine hotel related tasks were minimized to almost nothing. Every step was simple to learn and easy to handle. Nothing negative to say.

“User Friendly Hotel Control Anywhere

Pros

Getting around it feels very easy even for staff who aren't especially tech savvy. The interface is clear and simple to work with which makes daily tasks easier to handle. Another big advantage is the cloud based access since it allows hotel operations to be managed from virtually anywhere.

Cons

There is still some difficulty figuring it out in the beginning so new team members may need some time before they feel fully confident using everything. Also the customization options can feel somewhat limited especially when it comes to making certain reports and invoices more flexible.

“hotel operations boost

Pros

Since switching to your software our operations have become much more organized and handling guest management along with daily tasks is far more efficient. The interface is user friendly and the dependable performance has made a noticeable difference in improving our overall workflow.

Cons

At this point I don't have any negative feedback to share. The software has been performing consistently well and the service has fully met our expectations.

“excellent integration

Pros

The stay view is really helpful and the software is simple to work with day to day. It connects very well across all departments which makes operations feel well coordinated. Overall it has been excellent.

Cons

Sometimes the screen refresh does not work properly. The difference between the new and old extranet can also be a bit confusing. It would be useful to have a 15 day business forecast chart included on the dashboard. I'd also prefer lighter colors for each reservation status because the current ones feel too strong and highcontrast.

“helpful hotel operations hub

Pros

This management system really supports hotel managers with billing, reservations and other daily operations making those tasks much more manageable.

Cons

It would be better if the dashboard showed basic metrics right away as soon as you log in.

“clean booking engine experience

Pros

Right away the Booking Engine feels clean and accessible so both our staff and guests can move through it without confusion. The setup and customization of the booking process are also pretty easy which helps us save time.

Cons

Core features are simple enough to use but some of the more advanced tools take a little time to fully understand. More detailed training or documentation would definitely make that part easier.

“Fast OTA updates and support

Pros

Using it has been simple and updates to the OTAs happen quickly. The team has also been really helpful and responsive.

Cons

The mobile app still needs better optimization as it doesn't perform as well as it should.

“Clear interface

Pros

From the start the user interface has been pleasant to work with and the customer service from them has been excellent. The team is very helpful when it comes to explaining how the platform works and guiding users through its functions.

Cons

There are still some bugs in the booking engine especially around extra charges during booking and discounts being applied in advance. Both issues have already been reported by email for the development team to look into.

“better checkout flow needed

Pros

A more streamlined flow for night audit, invoicing and checkout would make the system even better to use.

Cons

The night audit process could be simplified and made more user friendly.

“Great hotel management features

Pros

Running a hotel feels much more manageable. The software is user friendly and comes with really strong features for handling bookings, billing and guest management.

Cons

One part that can be frustrating is the reporting interface since it feels confusing at times. On top of that the options for customizing reports are fairly limited.

“platform we truly value

Pros

The thing we appreciate most is their honesty, the gratitude they show and the way they genuinely support us whenever we need help.

Cons

There really isn't anything specific to complain about.

“flexible modules for hotel operations

Pros

The software modules cover every part of hotel operations which makes it very useful overall. That flexibility is a real advantage for hoteliers and adds a lot of convenience in daily work.

Cons

The customer review QR code feature still needs some work. Submitting a review through the QR code should be more convenient and should also help collect reviews across all platforms including the website, Google and all OTAs.

“Good support across properties

Pros

Across all my properties this system has been very user friendly and simple to understand. The service has also been excellent and Mr. Gurpreet and Sandeep ji have been the best guides I could have asked for.

Cons

Nothing to complain about so far everything with it seems perfect.

“quick access and real convenience

Pros

Using this software has made everyday work in hospitality much more convenient. It's quick to access, simple to use and has honestly made my job a lot easier overall.

Cons

Honestly I can't think of anything I dislike about it.

“simple for daily hotel use

Pros

The process is really easy and it works well for us. All of our staff use it very often so it has been a good fit for daily hotel operations.

Cons

It would be better if it included options for re-check in along with an add on feature for the food menu.