eZee FrontDesk Reviews

Pros

eZee FrontDesk comes with pretty much every function we'd expect and it doesn't put much strain on the computer. The system is also easy to use, simple to install and having customer service available 24/7 is a real plus. On top of that the support team is generally quick to respond.

Cons

The licensing setup is confusing which can be frustrating to deal with. Another issue is that some support representatives don't seem to have a good understanding of the product.�Also it doesn't help that there's no official training offered for either end users or administrators.

Pros

Packed with features while still being simple to work with. The software keeps getting regular updates, the 24/7 online support is reliable and it offers a fully integrated solution for hotel operations.

Cons

A drawback is that the F&B module (eZee Burrp POS) doesn't automatically stop selling an item when it goes out of stock. It also doesn't allow a single booking to cover both accommodation and a banquet event which is a very common requirement in our region especially when a consolidated invoice is needed for group bookings. Also the invoice templates are unnecessarily long particularly for group reservations.

Pros

It keeps all of our OTA reservations and related details together in one centralized place which has been really helpful.

Cons

At times the server goes down or the system performance starts to lag and stutter.

Pros

The channel manager has been working really well for us. Also thank you for the help today!

Cons

Whenever any issue comes up your team is there to support us so I don't have any complaints

Pros

Using this software has been easy and efficient and it is adaptable to our needs. The customization options make it more useful for the way we work and the support team has been especially helpful. Their warm and responsive assistance really encouraged us to keep using the application.

Cons

There are still some bugs and a few issues can take longer than expected to get resolved.

Pros

Getting around the system is quick and simple to use. Whenever we need help the team responds fast and resolves things quickly.

Cons

Finding items and posting them is also very fast and I generally don't have anything negative to say.

Pros

The features are solid the system is reliable and the online live support is very helpful whenever needed.

Cons

Is user friendly which makes it comfortable to work with on a daily basis. No complaints.

Pros

It covers pretty much all the functions I need without putting much strain on the computer. The system is easy to use, the installation process is simple and customer support is available 24/7 with generally quick responses.

Cons

The licensing setup feels awkward and confusing to deal with. On top of that some support agents don't seem to have a solid grasp of the product and there's no official training offered for either users or administrators.

Pros

I would have loved it if even 10% of what they promised had actually been delivered.

Cons

They fail to follow through on what they promise. Before you sign up, they make�it�sound like they can do everything but once you're on board, the communication completely disappears.

Pros

I would have been satisfied if even 10% of what they promised had actually been delivered.

Cons

They don't follow through on any of the promises they make. Before you sign up they make it sound like they can do everything but once you're on board communication completely disappears.

Pros

Whenever we need help, no matter the situation or the time, the support is there for us.

Cons

We really don't have any complaints at this point. Everything has been working very well for us and we hope�it�continues this way.

Pros

Whenever we need help, no matter the situation the support is there for us at any time.

Cons

Nothing to complain about from our side. Everything has been working really well for us and we hope it continues this way.

Pros

Most of the information is available right away and the system is easy to pick up while delivering very good results.

Cons

One limitation is that the text in the blocked room reason cannot be edited. Another issue is that invoices can only be created after guests have checked into a room so if the hotel is full and an overbooking happens that becomes a real problem.

Pros

Whenever I've needed assistance the customer support team has been helpful and responsive. The software also covers the basic functions needed to handle everyday front desk tasks so it gets the essential job done.

Cons

There are too many fields throughout the system which makes some tasks feel more tedious than they should. It's also frustrating that I can't customize my own reports so reporting feels pretty limited.

Pros

Something that really makes it stand out for me is the wide range of reports it offers. I've worked with and tested different software before and this is honestly the best feature here.

Cons

The connection with the CRS still needs improvement although I still really love using this software.

Pros

There are a lot of functions built into it and I appreciated the way certain parts are organized.

Cons

Working with customer support was very frustrating and they rarely offered any real solutions. It was also hard to find the specific report I needed because there are just so many report options to sort through. Other than that if I wanted to handle two different tasks at once the system would not allow it and only let me do one at a time.

Pros

Everything works together really well across the fully integrated modules. We use the whole suite (Front Desk, POS, Centrix) as the channel manager and having it all connected has been a big advantage. The 24/7 support is also excellent and consistently reliable.

Cons

There honestly isn't much to complain about. The software and the support have both been rock solid. If I had to point out anything the third party integration process feels a bit tedious and would be better if it were more 'plug and play' as part of the core product. I'd also consider the cloud version but the cost is much higher than continuing with the local server setup.

Pros

Right from the start it has been very user friendly and it also lets you generate customized reports. Honestly I can say no other software has matched it for me so far.

Cons

I really don't have any complaints. Out of all the software options available in the market this is still the one I prefer. Others can be tried too but my choice remains this one only.

Pros

Helpful support has been one of the best parts and the team has been very quick to handle customization requests whenever needed.

Cons

Not much to complain about. The only minor issue was that the Stay view in version 6 felt a bit unstable while version 7 is noticeably faster and much more stable.

Pros

It's flexible enough to work even for the boat shuttle setup which makes it really adaptable to different operational needs.

Cons

A limitation is that clients aren't allowed to directly access or work with the SQL database.