eZee FrontDesk Reviews

“Onboarding completed within days

Pros

Getting this system up and running was very easy and the whole configuration was completed within just a few days. The onboarding process was also simple to follow. It lets us generate documents like confirmation letters, registration forms and invoices directly through the system which is very convenient. Also the pricing is quite reasonable, online payment support is available and having a 24/7 support team is a big advantage.

Cons

I feel like the multi-currency feature needs more improvement.

“Quick setup and reliable support

Pros

Getting the system up and running was very easy and the configuration was completed within just a few days. The onboarding process was also simple to follow. The system can generate documents like confirmation letters, registration forms and invoices which is really helpful. Pricing is quite reasonable and it also supports online payments. Another big plus is that they offer 24/7 support.

Cons

The multi currency feature still needs more improvement.

“well designed and user friendly

Pros

The interface is well designed, user friendly and generally easy to use although the settings menu itself is not quite as simple as the rest of the software.

Cons

A few Asian OTAs are still not supported and the booking calendar setup could definitely be made more simple.

“has every function required

Pros

It covers nearly every function I need and getting comfortable with the system doesn't take long.

Cons

One thing�it�still needs is multi currency support.

“Useful tools

Pros

The interface is well designed, accessible and user friendly overall though the settings menu could definitely be simpler to work with.

Cons

A few Asian OTAs still aren't supported and setting up the booking calendar should be much easier.

“packed with good features

Pros

It covers nearly all the features I need and getting comfortable with the system doesn't take long.

Cons

One thing still missing is support for multi currency functions.

“Quick support whenever needed

Pros

eZee FrontDesk has been covering all our property management needs and the system keeps working well thanks to the quick support whenever I run into an issue.

Cons

I really do not have any major complaints at this point. The only thing that bothers me is the AMC cost that comes up every year.

“reliable support for property needs

Pros

All of our property management needs have been covered up to this point and it keeps running well thanks to the quick support team whenever I come across a problem.

Cons

I really don't have any complaints at the moment. The only thing I'm not too happy about is the AMC cost that comes up every year.

“offer remote assistance

Pros

The customer support has been excellent and the team is very quick to help through remote assistance whenever needed.

Cons

One downside is that version 6 feels more user friendly than version 7 and version 6 will no longer be supported next year.

“quick service

Pros

The customer support has been excellent and whenever I need help the team responds quickly and resolves things fast through remote assistance.

Cons

A downside is that version 6 feels more user friendly than version 7 and since version 6 will no longer be supported next year that is a bit concerning.

“provide clear overview

Pros

After using this software for about three months, it has been quite simple to learn and gives a clear overview of hotel operations in an efficient way. It also provides the reports users need and the 24/7 live support has been very helpful. We also had training from the CSR and he shared a lot of useful information, offered strong support and stayed very patient while answering all of our questions.

Cons

The thing missing is written training material or a user manual for staff and�it�also does not offer a payment function through�the platform.

“Easier than more complicated systems

Pros

The software is very easy to use especially compared to other systems that seem much more complicated.

Cons

Nothing major but transaction handling and financial movements in�it still feel a bit complicated in certain areas.

“Clear hotel overview

Pros

After using this software for the past 3 months it has been quite simple to learn and gives a clear overview of hotel operations in an efficient way. It also offers the reports users need and the 24/7 live support has been very helpful. The hotel also received training from the CSR who shared a lot of useful information and support. He was very patient the entire time and answered every question we had.

Cons

Something missing is written training material or a user manual for users and it also does not include a payment function through the platform.

“simple front desk workflow

Pros

Compared with a lot of other hotel systems this one feels much more easy and less overwhelming to use. Its simplicity makes many other platforms seem unnecessarily complicated.

Cons

The area that still feels a bit confusing is the way transactions and financial movements are handled in the system since that part can be complicated in certain situations.

“Feature rich yet simple to use

Pros

It's a very feature-rich hotel system and still remains simple to work with. The software keeps getting regular updates which is reassuring and the 24/7 online support has been good whenever needed. Overall it works as a complete integrated solution for hotel operations.

Cons

One limitation is that the F&B software does not have an automatic stop sell or item freeze option when something is out of stock.�It�also does not allow a single booking that combines accommodation and a banquet event which is a very common requirement in our region. For group bookings, we also need one consolidated invoice covering both accommodation and banquet charges. On top of that the invoice templates are too lengthy especially for group reservations.

“All OTA bookings in one place

Pros

Having all of our OTA bookings and related details in one centralized place has been really helpful.

Cons

At times it�runs into server downtime or the performance starts to stutter.

“provide great assistance

Pros

The channel manager has been really helpful and I especially like the assistance I received today.

Cons

Whenever any issue comes up, your team is there to support us. So no complaints.

“responsive support builds confidence

Pros

Using it has been very easy for us because it's simple to work with, more efficient and offers good customization options. One of the biggest positives is the support team as their warm, responsive assistance really encouraged us to keep using this application with confidence.

Cons

There are still some bugs from time to time and certain issues can take longer than expected to get resolved.

“team responds to issues fast

Pros

eZee FrontDesk is fast and easy to use. Whenever we need help, the team responds fast and resolves issues promptly.

Cons

Everything about it is good. Keep it up!

“Dependable features with live support

Pros

It comes with dependable features, works consistently well and the online live support is very helpful whenever assistance is needed.

Cons

No cons to share and I really like�this software�because�it's user friendly and comfortable to work with.

“feature-rich but training falls short

Pros

eZee FrontDesk comes with pretty much every function we'd expect and it doesn't put much strain on the computer. The system is also easy to use, simple to install and having customer service available 24/7 is a real plus. On top of that the support team is generally quick to respond.

Cons

The licensing setup is confusing which can be frustrating to deal with. Another issue is that some support representatives don't seem to have a good understanding of the product.�Also it doesn't help that there's no official training offered for either end users or administrators.

“Feature Packed Hotel Platform

Pros

Packed with features while still being simple to work with. The software keeps getting regular updates, the 24/7 online support is reliable and it offers a fully integrated solution for hotel operations.

Cons

A drawback is that the F&B module (eZee Burrp POS) doesn't automatically stop selling an item when it goes out of stock. It also doesn't allow a single booking to cover both accommodation and a banquet event which is a very common requirement in our region especially when a consolidated invoice is needed for group bookings. Also the invoice templates are unnecessarily long particularly for group reservations.

“centralized OTA booking hub

Pros

It keeps all of our OTA reservations and related details together in one centralized place which has been really helpful.

Cons

At times the server goes down or the system performance starts to lag and stutter.

“reliable channel manager support

Pros

The channel manager has been working really well for us. Also thank you for the help today!

Cons

Whenever any issue comes up your team is there to support us so I don't have any complaints

“flexible tools

Pros

Using this software has been easy and efficient and it is adaptable to our needs. The customization options make it more useful for the way we work and the support team has been especially helpful. Their warm and responsive assistance really encouraged us to keep using the application.

Cons

There are still some bugs and a few issues can take longer than expected to get resolved.

“swift posting

Pros

Getting around the system is quick and simple to use. Whenever we need help the team responds fast and resolves things quickly.

Cons

Finding items and posting them is also very fast and I generally don't have anything negative to say.

“reliable features

Pros

The features are solid the system is reliable and the online live support is very helpful whenever needed.

Cons

Is user friendly which makes it comfortable to work with on a daily basis. No complaints.

“packed but licensing is messy

Pros

It covers pretty much all the functions I need without putting much strain on the computer. The system is easy to use, the installation process is simple and customer support is available 24/7 with generally quick responses.

Cons

The licensing setup feels awkward and confusing to deal with. On top of that some support agents don't seem to have a solid grasp of the product and there's no official training offered for either users or administrators.

“empty promises and silence

Pros

I would have loved it if even 10% of what they promised had actually been delivered.

Cons

They fail to follow through on what they promise. Before you sign up, they make�it�sound like they can do everything but once you're on board, the communication completely disappears.

“all promises, no follow through

Pros

I would have been satisfied if even 10% of what they promised had actually been delivered.

Cons

They don't follow through on any of the promises they make. Before you sign up they make it sound like they can do everything but once you're on board communication completely disappears.

“Support is there always

Pros

Whenever we need help, no matter the situation or the time, the support is there for us.

Cons

We really don't have any complaints at this point. Everything has been working very well for us and we hope�it�continues this way.

“Good support every time

Pros

Whenever we need help, no matter the situation the support is there for us at any time.

Cons

Nothing to complain about from our side. Everything has been working really well for us and we hope it continues this way.

“Very useful

Pros

Most of the information is available right away and the system is easy to pick up while delivering very good results.

Cons

One limitation is that the text in the blocked room reason cannot be edited. Another issue is that invoices can only be created after guests have checked into a room so if the hotel is full and an overbooking happens that becomes a real problem.

“helpful support, limited reports

Pros

Whenever I've needed assistance the customer support team has been helpful and responsive. The software also covers the basic functions needed to handle everyday front desk tasks so it gets the essential job done.

Cons

There are too many fields throughout the system which makes some tasks feel more tedious than they should. It's also frustrating that I can't customize my own reports so reporting feels pretty limited.

“excellent reporting options

Pros

Something that really makes it stand out for me is the wide range of reports it offers. I've worked with and tested different software before and this is honestly the best feature here.

Cons

The connection with the CRS still needs improvement although I still really love using this software.

“good functions but frustrating support

Pros

There are a lot of functions built into it and I appreciated the way certain parts are organized.

Cons

Working with customer support was very frustrating and they rarely offered any real solutions. It was also hard to find the specific report I needed because there are just so many report options to sort through. Other than that if I wanted to handle two different tasks at once the system would not allow it and only let me do one at a time.

“Solid hotel operations

Pros

Everything works together really well across the fully integrated modules. We use the whole suite (Front Desk, POS, Centrix) as the channel manager and having it all connected has been a big advantage. The 24/7 support is also excellent and consistently reliable.

Cons

There honestly isn't much to complain about. The software and the support have both been rock solid. If I had to point out anything the third party integration process feels a bit tedious and would be better if it were more 'plug and play' as part of the core product. I'd also consider the cloud version but the cost is much higher than continuing with the local server setup.

“User friendly reports I trust

Pros

Right from the start it has been very user friendly and it also lets you generate customized reports. Honestly I can say no other software has matched it for me so far.

Cons

I really don't have any complaints. Out of all the software options available in the market this is still the one I prefer. Others can be tried too but my choice remains this one only.

“fast customization

Pros

Helpful support has been one of the best parts and the team has been very quick to handle customization requests whenever needed.

Cons

Not much to complain about. The only minor issue was that the Stay view in version 6 felt a bit unstable while version 7 is noticeably faster and much more stable.

“adaptable even for boat shuttle

Pros

It's flexible enough to work even for the boat shuttle setup which makes it really adaptable to different operational needs.

Cons

A limitation is that clients aren't allowed to directly access or work with the SQL database.

“daily front desk companion

Pros

Using this software every day has been a very positive experience. The system is simple to work with, very user friendly and the customer support team responds quickly whenever needed. We genuinely enjoy working with this software as part of our daily routine.

Cons

I don't have any drawbacks to mention. We use this software every day and it helps us complete our work faster so from my point of view it has been very useful for our daily needs.