Hospitality, 1-10 employees
More than a year
“Onboarding completed within days”
Pros
Getting this system up and running was very easy and the whole configuration was completed within just a few days. The onboarding process was also simple to follow. It lets us generate documents like confirmation letters, registration forms and invoices directly through the system which is very convenient. Also the pricing is quite reasonable, online payment support is available and having a 24/7 support team is a big advantage.
Cons
I feel like the multi-currency feature needs more improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
More than a year
“Quick setup and reliable support”
Pros
Getting the system up and running was very easy and the configuration was completed within just a few days. The onboarding process was also simple to follow. The system can generate documents like confirmation letters, registration forms and invoices which is really helpful. Pricing is quite reasonable and it also supports online payments. Another big plus is that they offer 24/7 support.
Cons
The multi currency feature still needs more improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 11-50 employees
Less than a year
“well designed and user friendly”
Pros
The interface is well designed, user friendly and generally easy to use although the settings menu itself is not quite as simple as the rest of the software.
Cons
A few Asian OTAs are still not supported and the booking calendar setup could definitely be made more simple.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Hospitality, 1-10 employees
Less than a year
“has every function required”
Pros
It covers nearly every function I need and getting comfortable with the system doesn't take long.
Cons
One thing�it�still needs is multi currency support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Computer Software, 11-50 employees
Less than a year
“Useful tools”
Pros
The interface is well designed, accessible and user friendly overall though the settings menu could definitely be simpler to work with.
Cons
A few Asian OTAs still aren't supported and setting up the booking calendar should be much easier.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Hospitality, 1-10 employees
Less than a year
“packed with good features”
Pros
It covers nearly all the features I need and getting comfortable with the system doesn't take long.
Cons
One thing still missing is support for multi currency functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Hospitality, 51-100 employees
More than a year
“Quick support whenever needed”
Pros
eZee FrontDesk has been covering all our property management needs and the system keeps working well thanks to the quick support whenever I run into an issue.
Cons
I really do not have any major complaints at this point. The only thing that bothers me is the AMC cost that comes up every year.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Hospitality, 51-100 employees
More than a year
“reliable support for property needs”
Pros
All of our property management needs have been covered up to this point and it keeps running well thanks to the quick support team whenever I come across a problem.
Cons
I really don't have any complaints at the moment. The only thing I'm not too happy about is the AMC cost that comes up every year.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Hospitality, 51-100 employees
More than a year
“offer remote assistance”
Pros
The customer support has been excellent and the team is very quick to help through remote assistance whenever needed.
Cons
One downside is that version 6 feels more user friendly than version 7 and version 6 will no longer be supported next year.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospitality, 51-100 employees
More than a year
“quick service”
Pros
The customer support has been excellent and whenever I need help the team responds quickly and resolves things fast through remote assistance.
Cons
A downside is that version 6 feels more user friendly than version 7 and since version 6 will no longer be supported next year that is a bit concerning.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Hospitality, 51-100 employees
Less than 6 months
“provide clear overview”
Pros
After using this software for about three months, it has been quite simple to learn and gives a clear overview of hotel operations in an efficient way. It also provides the reports users need and the 24/7 live support has been very helpful. We also had training from the CSR and he shared a lot of useful information, offered strong support and stayed very patient while answering all of our questions.
Cons
The thing missing is written training material or a user manual for staff and�it�also does not offer a payment function through�the platform.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
Less than 6 months
“Easier than more complicated systems”
Pros
The software is very easy to use especially compared to other systems that seem much more complicated.
Cons
Nothing major but transaction handling and financial movements in�it still feel a bit complicated in certain areas.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Hospitality, 51-100 employees
Less than 6 months
“Clear hotel overview”
Pros
After using this software for the past 3 months it has been quite simple to learn and gives a clear overview of hotel operations in an efficient way. It also offers the reports users need and the 24/7 live support has been very helpful. The hotel also received training from the CSR who shared a lot of useful information and support. He was very patient the entire time and answered every question we had.
Cons
Something missing is written training material or a user manual for users and it also does not include a payment function through the platform.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 51-100 employees
Less than 6 months
“simple front desk workflow”
Pros
Compared with a lot of other hotel systems this one feels much more easy and less overwhelming to use. Its simplicity makes many other platforms seem unnecessarily complicated.
Cons
The area that still feels a bit confusing is the way transactions and financial movements are handled in the system since that part can be complicated in certain situations.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Hospitality, 51-100 employees
Less than a year
“Feature rich yet simple to use”
Pros
It's a very feature-rich hotel system and still remains simple to work with. The software keeps getting regular updates which is reassuring and the 24/7 online support has been good whenever needed. Overall it works as a complete integrated solution for hotel operations.
Cons
One limitation is that the F&B software does not have an automatic stop sell or item freeze option when something is out of stock.�It�also does not allow a single booking that combines accommodation and a banquet event which is a very common requirement in our region. For group bookings, we also need one consolidated invoice covering both accommodation and banquet charges. On top of that the invoice templates are too lengthy especially for group reservations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Hospitality, 1-10 employees
More than a year
“All OTA bookings in one place”
Pros
Having all of our OTA bookings and related details in one centralized place has been really helpful.
Cons
At times it�runs into server downtime or the performance starts to stutter.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Hospitality, 101-500 employees
Less than a year
“provide great assistance”
Pros
The channel manager has been really helpful and I especially like the assistance I received today.
Cons
Whenever any issue comes up, your team is there to support us. So no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Hospitality, 500+ employees
More than a year
“responsive support builds confidence”
Pros
Using it has been very easy for us because it's simple to work with, more efficient and offers good customization options. One of the biggest positives is the support team as their warm, responsive assistance really encouraged us to keep using this application with confidence.
Cons
There are still some bugs from time to time and certain issues can take longer than expected to get resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Human Resources, 11-50 employees
More than a year
“team responds to issues fast”
Pros
eZee FrontDesk is fast and easy to use. Whenever we need help, the team responds fast and resolves issues promptly.
Cons
Everything about it is good. Keep it up!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“Dependable features with live support”
Pros
It comes with dependable features, works consistently well and the online live support is very helpful whenever assistance is needed.
Cons
No cons to share and I really like�this software�because�it's user friendly and comfortable to work with.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9