eZee FrontDesk
Last Updated
Overview
eZee FrontDesk manages guest experiences, reservations, and front office operations for hotels and resorts. While the multi-currency payment option still needs improvement, its comprehensive tools make it a reliable choice for managing property operations efficiently. Overall, it's a valuable solution for hospitality businesses seeking to streamline their daily tasks.
eZee FrontDesk Specifications
- Rent Collection
- Maintenance Requests
- Property Accounting
- Document Management
eZee FrontDesk Features
Online Booking Engine
This feature enables hotels to accept direct bookings from their own website, bypassing commissions from online travel agencies. It offers guests a quick and seamless reservation experience from any device and also allows for creating special packages.
Channel Manager
The channel manager feature automatically synchronizes a property's rates and inventory across hundreds of online travel agents (OTAs) and booking channels. This eliminates the need for manual updates, reducing the risk of errors and overbookings.
Housekeeping Management
With this feature, users can efficiently manage housekeeping tasks and assign duties to staff. The system provides real-time updates on room status, enabling faster turnaround times for cleaning and preparing rooms for new guests. It also helps in tracking maintenance requests and coordinating efforts to ensure rooms are always in top condition.
Event Management
eZee FrontDesk allows for the creation of custom event packages for a wide variety of occasions, from weddings to business conferences. It enables users to manage all aspects of an event, including menu cards, invitations, seating arrangements, and equipment.
Revenue Management
This feature helps hotels increase occupancy and achieve optimal yields through strategic pricing. The system can automatically adjust room rates based on occupancy levels, ensuring competitive pricing at all times. It also allows for the management of special rates for business partners and travel agents, simplifying the tracking of transactions.
Pros And Cons of eZee FrontDesk
Pros
The onboarding process is very easy
Provides robust document creation and management capabilities
Fast, responsive customer support
Cons
The payment notification pop-up can malfunction at times
The reporting features still need improvement
eZee FrontDesk Reviews
Total 41 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars51%
4
Stars34%
3
Stars7%
2
Stars7%
1
Stars0%
Share your experience
Hospitality, 1-10 employees
More than a year
“Quick setup and reliable support”
Pros
Getting the system up and running was very easy and the configuration was completed within just a few days. The onboarding process was also simple to follow. The system can generate documents like confirmation letters, registration forms and invoices which is really helpful. Pricing is quite reasonable and it also supports online payments. Another big plus is that they offer 24/7 support.
Cons
The multi currency feature still needs more improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
More than a year
“Onboarding completed within days”
Pros
Getting this system up and running was very easy and the whole configuration was completed within just a few days. The onboarding process was also simple to follow. It lets us generate documents like confirmation letters, registration forms and invoices directly through the system which is very convenient. Also the pricing is quite reasonable, online payment support is available and having a 24/7 support team is a big advantage.
Cons
I feel like the multi-currency feature needs more improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
Less than a year
“packed with good features”
Pros
It covers nearly all the features I need and getting comfortable with the system doesn't take long.
Cons
One thing still missing is support for multi currency functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does eZee FrontDesk offer?
eZee FrontDesk offers support via live chat, phone, and email. Users can also fill out an online request form to get in touch with the team.
What other apps does eZee FrontDesk integrate with?
eZee FrontDesk integrates with QuickBooks, Airbnb, Xero Accounting Solution, Hune Door Lock, and Thales software.
Who are the typical users of eZee FrontDesk?
eZee FrontDesk features support professionals in rental operation, hoteling, hospitality, and lodging industries.
What types of eZee FrontDesk pricing plans are available?
eZee FrontDesk price plans are customized according to varying business needs. Receive a personalized eZee FrontDesk cost estimate specific to your organization.
Does eZee FrontDesk offer an API?
Yes, eZee FrontDesk does offer an API.
What language does eZee FrontDesk support?
eZee FrontDesk supports the English language.
Does eZee FrontDesk have a mobile app?
Yes, eZee FrontDesk does offer a dedicated mobile app.