FRONTSTEPS Reviews

“Customer support does not exist for this company

Pros

It seemed promising initially, but as the manager for our community, it has turned out to be a disaster.

Cons

Their customer support is absolutely nonexistent. They never respond to support questions.

“Oversold with no support

Pros

While there is a central location to work from, it's not particularly useful when the site functionality is lacking. Unfortunately, none of our ten sites are running as they should so I have no real understanding of what the finished product entails. I'm not confident that it will improve much in three months unless I hire an external source to address it. It's disappointing to say that I can't find any real pros.

Cons

The software falls far short of its promises; almost everything requires a do it yourself approach. The sales pitch emphasized receiving a comprehensive site with data conversion from the old system and increased functionality. However the main site is so poor that I'm forced to continue using the old one, despite it being embarrassing. Out of the nine sites, four are not functioning at all and the remaining five lack the capabilities of the previous sites in terms of adding and removing content. The sites are more difficult to use, and it seems I may need to hire someone to see if they can deliver what I need. What frustrates me the most is signing a contract based on a promise. While I can input information into the new site, making that information easily accessible has become a major problem.

“Poor documentation, training, and support....did I say poor?

Pros

The initial introduction sounded impressive, but the transition and support have been poor, as well as the communication trying to reach them via phone, email, or Facebook has been challenging. My gut feeling is that this company took on too much too soon and has internal employment issues that they aren't addressing. Their expertise seems to lie in marketing the product and handling money transactions, but the rest is subpar. Have you ever heard of a platform with no documentation?? There's nothing written or available for download it's almost as if they embarked on a platform without knowing how to administer it properly. So far, I'm not impressed. It took three months after signing the contract to get in the queue for transition... it's unbelievable. They didn't even send an email with a timeline, I had to track them down.

Cons

As mentioned in the pros, I have encountered only cons thus far.

“I am the secretary of an HOA and use this software to keep record for all of our home owners

Pros

The interface looks fantastic and I have the ability to update different parts of the system and website on my own.

Cons

I appreciate their help center. although I sometimes find it challenging to locate the specific answers I'm looking for. Since I received the website without any formal training, navigating the site's backend can be difficult at times.