FRONTSTEPS

They suck

Pros

I absolutely despise Fronsteps - it is genuinely terrible software.

Cons

Frontsteps is a terrible software package. It has severe limitations when it comes to customization and they make changes to features without informing clients. Their service is abysmal, and they don't back up their servers. We experienced a role change that confused one of our users, leading to accidental deletion of a content folder. When we requested a backup from Frontsteps immediately after the incident, they informed us that they don't perform backups. It was an extremely frustrating experience.

Easy to use

Pros

The tablet and app are user-friendly for both me and the homeowners.

Cons

The program is still under development, and it's not always easy to use.

Frontsteps, an excellent program for Community Associations

Pros

Setting up Frontsteps is a breeze, and you can easily customize the options to suit your needs.

Cons

I wish I could add additional links to the left side menu after logging in. However, I was told that it's not possible. I wanted to include links to Dwelling Live and our accounting software.

Do not transfer previous owners email address to the new owners file.

Pros

It's fairly straightforward to use.

Cons

It bothers me that previous owners' emails remain active and attached to new owners' files. When I send an email blast, it goes to both current and past owners. It would be helpful if, once a home is sold and the new owner is added to the system, the contact information of the previous owners would be removed, especially their email addresses.

Not Worth Using

Pros

The menus are simple to navigate, and accessing owner features is somewhat straightforward.

Cons

The tech and customer support are terrible. The instructions and how-to videos are outdated, and there's no indication of when they will be updated. It's difficult to reach a real person, particularly for financial support. We still have missing funds, and many features lack an undo option.

I�m amazed people still use this

Pros

Logging off. The software is utterly useless; I honestly can't think of anything positive to say about it.

Cons

The system has so many glitches that I'm surprised it even functions properly.

The good the bad and the ugly

Pros

It is reasonably priced, and since FS acquired it, there have been some improvements.

Cons

The compliance features on the Surface tablets were unusable.

From an End User Prospective Failed to meet Expectations

Pros

It provided only a minimal amount of necessary information.

Cons

There is a complete absence of reporting and confirmation of online submissions for end users. There is also no notification of changes or additions to documents. The provided options are not available. The list of issues goes on.

Must have for Managers

Pros

Integration with TOPS One and syncing with back-office functions are relatively easy.

Cons

I can't change the background graphics, but it doesn't affect the functionality.

easy enough to use

Pros

I appreciate being able to stay connected with my neighborhood through this website. However we havent fully utilized FrontSteps, as we intended to use it for paying our yearly dues. Unfortunately, the exorbitant fee associated with it prevented us from doing so. I'm not sure if this charge is from FrontSteps or something else.

Cons

It seems outrageous to be charged a large fee for paying dues. Additionally, there is a bit of a learning curve when using the site, as finding documents requires some digging.