FRONTSTEPS Reviews

“They suck

Pros

I absolutely despise Fronsteps - it is genuinely terrible software.

Cons

Frontsteps is a terrible software package. It has severe limitations when it comes to customization and they make changes to features without informing clients. Their service is abysmal, and they don't back up their servers. We experienced a role change that confused one of our users, leading to accidental deletion of a content folder. When we requested a backup from Frontsteps immediately after the incident, they informed us that they don't perform backups. It was an extremely frustrating experience.

“Easy to use

Pros

The tablet and app are user-friendly for both me and the homeowners.

Cons

The program is still under development, and it's not always easy to use.

“Frontsteps, an excellent program for Community Associations

Pros

Setting up Frontsteps is a breeze, and you can easily customize the options to suit your needs.

Cons

I wish I could add additional links to the left side menu after logging in. However, I was told that it's not possible. I wanted to include links to Dwelling Live and our accounting software.

“Do not transfer previous owners email address to the new owners file.

Pros

It's fairly straightforward to use.

Cons

It bothers me that previous owners' emails remain active and attached to new owners' files. When I send an email blast, it goes to both current and past owners. It would be helpful if, once a home is sold and the new owner is added to the system, the contact information of the previous owners would be removed, especially their email addresses.

“Not Worth Using

Pros

The menus are simple to navigate, and accessing owner features is somewhat straightforward.

Cons

The tech and customer support are terrible. The instructions and how-to videos are outdated, and there's no indication of when they will be updated. It's difficult to reach a real person, particularly for financial support. We still have missing funds, and many features lack an undo option.

“I am amazed people still use this

Pros

Logging off. The software is utterly useless; I honestly can't think of anything positive to say about it.

Cons

The system has so many glitches that I'm surprised it even functions properly.

“The good the bad and the ugly

Pros

It is reasonably priced, and since FS acquired it, there have been some improvements.

Cons

The compliance features on the Surface tablets were unusable.

“From an End User Prospective Failed to meet Expectations

Pros

It provided only a minimal amount of necessary information.

Cons

There is a complete absence of reporting and confirmation of online submissions for end users. There is also no notification of changes or additions to documents. The provided options are not available. The list of issues goes on.

“Must have for Managers

Pros

Integration with TOPS One and syncing with back-office functions are relatively easy.

Cons

I can't change the background graphics, but it doesn't affect the functionality.

“easy enough to use

Pros

I appreciate being able to stay connected with my neighborhood through this website. However we havent fully utilized FrontSteps, as we intended to use it for paying our yearly dues. Unfortunately, the exorbitant fee associated with it prevented us from doing so. I'm not sure if this charge is from FrontSteps or something else.

Cons

It seems outrageous to be charged a large fee for paying dues. Additionally, there is a bit of a learning curve when using the site, as finding documents requires some digging.

“Great Product and Great Service

Pros

The software is intuitive and incredibly robust. It offers a plethora of features, more than one could possibly need, which is fantastic!

Cons

There are no negatives to report about this software. It's a great product, and my employees love how easy it is to use.

“Not for us

Pros

I can't say much positive about it. It's not visually appealing, and the website is confusing. Residents struggle to find information and can't see if they've paid bills, the payment amounts, or their outstanding balances.

Cons

It's not user friendly at all. There are many third-party integrations (billing) instead of using their own software. Sending out emails is not easy, and there's no option to set up a single source email. Navigation is also challenging.

“Caliber / FrontSteps Review

Pros

It's easy to use and can store a vast amount of data. We've mentioned numerous times how comprehensive the software is. We appreciate its ability to handle both accounting and community management tasks, eliminating the need for multiple software solutions.

Cons

Certain features lack customization options to meet our needs. The delinquency process has been particularly difficult to align with our workflow. After using the software for over four years, it would be beneficial to have training for one or two people in our company to have super admin rights. We have to contact support multiple times to address issues. With proper training and access, we could resolve some of these problems ourselves.

“Review

Pros

It provides an all in one solution instead of relying on multiple vendors.

Cons

There are limitations that prevent the end user from easily undoing or removing an entry or fixing a mistake.

“Nothing but positive

Pros

I find this product to be user-friendly and it enables us to better serve our communities.

Cons

I have not found anything disappointing about this software.

“Review

Pros

It's easy to use - very simple and to the point.

Cons

I had to make a call to request a login and then call again to confirm the login.

“Customer Service experience

Pros

The setup process, as a user, was well-defined and easy to follow.

Cons

I am a resident using the software for a condo association managed by Signature. I believe there are a few "bugs," but I also think that integrating with condo owners/association may not be a priority and is their responsibility.

“I highly recommend Front Steps for Condominium Management

Pros

Front Steps is incredibly user-friendly and doesn't have any bugs.

Cons

There is nothing that I didn't like about it.

“Great product

Pros

It's easy to use and serves as a great platform for the community to communicate with the Condo Board of Directors. It also helps the Board of Directors send out bulletins to the community effortlessly.

Cons

I have no complaints. I can accomplish many tasks with just a few clicks, and the system is easy to manage.

“Frontsteps Admin

Pros

As the administrative person responsible for managing Association websites using Frontsteps I appreciate the ease of functions for accomplishing my tasks. I can easily locate the areas where I need to add or delete information and follow the prompts. With condo management changes happening frequently, this is crucial for making weekly updates effortlessly!

Cons

I wasnt involved in setting up Frontsteps websites for the associations, but once they were up and running, it was easy to get started. However, some owners struggle with signing in or remembering their username or password, requiring us to reset it on our end.