softwareFRONTSTEPS Reviews
44 Reviews
Overall Rating
3.8
44 Reviews
Rating Distribution
5
(21)
4
(8)
3
(5)
2
(3)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Overall Rating
3.8
44 Reviews
Rating Distribution
5
(21)
4
(8)
3
(5)
2
(3)
1
(7)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Filters
Industry
Provider Size
Time Used
They suck
They suck
Pros
I absolutely despise Fronsteps - it is genuinely terrible software.
Cons
Frontsteps is a terrible software package. It has severe limitations when it comes to customization and they make changes to features without informing clients. Their service is abysmal, and they don't back up their servers. We experienced a role change that confused one of our users, leading to accidental deletion of a content folder. When we requested a backup from Frontsteps immediately after the incident, they informed us that they don't perform backups. It was an extremely frustrating experience.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Anonymous
N/A, 1-10 employees
Less than a year
Aug 01, 2023
Easy to use
Easy to use
Pros
The tablet and app are user-friendly for both me and the homeowners.
Cons
The program is still under development, and it's not always easy to use.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Sheri
Management Consulting, 11-50 employees
Less than a year
Jun 01, 2023
Frontsteps, an excellent program for Community Associations
Frontsteps, an excellent program for Community Associations
Pros
Setting up Frontsteps is a breeze, and you can easily customize the options to suit your needs.
Cons
I wish I could add additional links to the left side menu after logging in. However, I was told that it's not possible. I wanted to include links to Dwelling Live and our accounting software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Richard
Real Estate, 101-500 employees
More than a year
Sep 01, 2022
Do not transfer previous owners email address to the new owners file.
Do not transfer previous owners email address to the new owners file.
Pros
It's fairly straightforward to use.
Cons
It bothers me that previous owners' emails remain active and attached to new owners' files. When I send an email blast, it goes to both current and past owners. It would be helpful if, once a home is sold and the new owner is added to the system, the contact information of the previous owners would be removed, especially their email addresses.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Pauline
Real Estate, 500+ employees
More than a year
Sep 01, 2022
Not Worth Using
Not Worth Using
Pros
The menus are simple to navigate, and accessing owner features is somewhat straightforward.
Cons
The tech and customer support are terrible. The instructions and how-to videos are outdated, and there's no indication of when they will be updated. It's difficult to reach a real person, particularly for financial support. We still have missing funds, and many features lack an undo option.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Peter
Commercial Real Estate, 1-10 employees
Less than a year
Jun 01, 2022
I�m amazed people still use this
I�m amazed people still use this
Pros
Logging off. The software is utterly useless; I honestly can't think of anything positive to say about it.
Cons
The system has so many glitches that I'm surprised it even functions properly.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Koko
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2022
The good the bad and the ugly
The good the bad and the ugly
Pros
It is reasonably priced, and since FS acquired it, there have been some improvements.
Cons
The compliance features on the Surface tablets were unusable.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Craig
Accounting, 11-50 employees
More than a year
Jul 01, 2021
From an End User Prospective Failed to meet Expectations
From an End User Prospective Failed to meet Expectations
Pros
It provided only a minimal amount of necessary information.
Cons
There is a complete absence of reporting and confirmation of online submissions for end users. There is also no notification of changes or additions to documents. The provided options are not available. The list of issues goes on.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
2
CHRISTIE
Hospitality, 1-10 employees
Less than a year
Jun 01, 2021
Must have for Managers
Must have for Managers
Pros
Integration with TOPS One and syncing with back-office functions are relatively easy.
Cons
I can't change the background graphics, but it doesn't affect the functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fred
Real Estate, 11-50 employees
More than a year
May 01, 2021
easy enough to use
easy enough to use
Pros
I appreciate being able to stay connected with my neighborhood through this website. However we havent fully utilized FrontSteps, as we intended to use it for paying our yearly dues. Unfortunately, the exorbitant fee associated with it prevented us from doing so. I'm not sure if this charge is from FrontSteps or something else.
Cons
It seems outrageous to be charged a large fee for paying dues. Additionally, there is a bit of a learning curve when using the site, as finding documents requires some digging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brenna
Hospital & Health Care, 500+ employees
Less than 6 months
Apr 01, 2021
Great Product and Great Service
Great Product and Great Service
Pros
The software is intuitive and incredibly robust. It offers a plethora of features, more than one could possibly need, which is fantastic!
Cons
There are no negatives to report about this software. It's a great product, and my employees love how easy it is to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Business Supplies and Equipment, 1-10 employees
More than a year
Mar 01, 2021
Not for us
Not for us
Pros
I can't say much positive about it. It's not visually appealing, and the website is confusing. Residents struggle to find information and can't see if they've paid bills, the payment amounts, or their outstanding balances.
Cons
It's not user friendly at all. There are many third-party integrations (billing) instead of using their own software. Sending out emails is not easy, and there's no option to set up a single source email. Navigation is also challenging.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
6
Kurt
Recreational Facilities and Services, 1-10 employees
More than a year
Feb 01, 2021
Caliber / FrontSteps Review
Caliber / FrontSteps Review
Pros
It's easy to use and can store a vast amount of data. We've mentioned numerous times how comprehensive the software is. We appreciate its ability to handle both accounting and community management tasks, eliminating the need for multiple software solutions.
Cons
Certain features lack customization options to meet our needs. The delinquency process has been particularly difficult to align with our workflow. After using the software for over four years, it would be beneficial to have training for one or two people in our company to have super admin rights. We have to contact support multiple times to address issues. With proper training and access, we could resolve some of these problems ourselves.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Brandy
Real Estate, 11-50 employees
More than a year
Feb 01, 2021
Review
Review
Pros
It provides an all in one solution instead of relying on multiple vendors.
Cons
There are limitations that prevent the end user from easily undoing or removing an entry or fixing a mistake.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Thomas
Real Estate, 1-10 employees
Less than a year
Jan 01, 2021
Nothing but positive
Nothing but positive
Pros
I find this product to be user-friendly and it enables us to better serve our communities.
Cons
I have not found anything disappointing about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Real Estate, 11-50 employees
Less than a year
Jan 01, 2021
Review
Review
Pros
It's easy to use - very straightforward and to the point.
Cons
I had to make a call to request a login and then call again to confirm the login.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perla
Electrical/Electronic Manufacturing, 1-10 employees
N/A
Jan 01, 2021
Customer Service experience
Customer Service experience
Pros
The setup process, as a user, was well-defined and easy to follow.
Cons
I am a resident using the software for a condo association managed by Signature. I believe there are a few "bugs," but I also think that integrating with condo owners/association may not be a priority and is their responsibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2020
I highly recommend Front Steps for Condominium Management
I highly recommend Front Steps for Condominium Management
Pros
Front Steps is incredibly user-friendly and doesn't have any bugs.
Cons
There is nothing that I didn't like about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony F
Commercial Real Estate, 51-100 employees
More than a year
Dec 01, 2020
Great product
Great product
Pros
It's easy to use and serves as a great platform for the community to communicate with the Condo Board of Directors. It also helps the Board of Directors send out bulletins to the community effortlessly.
Cons
I have no complaints. I can accomplish many tasks with just a few clicks, and the system is easy to manage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debra
Writing and Editing, 1-10 employees
More than a year
Nov 01, 2020
Frontsteps Admin
Frontsteps Admin
Pros
As the administrative person responsible for managing Association websites using Frontsteps I appreciate the ease of functions for accomplishing my tasks. I can easily locate the areas where I need to add or delete information and follow the prompts. With condo management changes happening frequently, this is crucial for making weekly updates effortlessly!
Cons
I wasnt involved in setting up Frontsteps websites for the associations, but once they were up and running, it was easy to get started. However, some owners struggle with signing in or remembering their username or password, requiring us to reset it on our end.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
MELANIE
Real Estate, 11-50 employees
Less than a year
Nov 01, 2020
Top notch customer service and technical help
Top notch customer service and technical help
Pros
It's easy to use, and the technical support and customer service are excellent.
Cons
The main photo on the home page doesn't offer much flexibility for customization as we need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carol
Non-Profit Organization Management, 1-10 employees
More than a year
Nov 01, 2020
Caliber Review
Caliber Review
Pros
Caliber is user friendly and easy to learn. When issues arise, the customer service team can quickly resolve them. Caliber can now be accessed through web applications, allowing employees to use the program while working remotely.
Cons
It would be great to have a more intuitive report writer included in the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Doug
Accounting, 101-500 employees
More than a year
Oct 01, 2020
Caliber Association Management
Caliber Association Management
Pros
The management functions, such as compliance and work orders, utilize a consistent dialogue process, making training easier. The graphical user interface (GUI) follows a standard format with right click functions.
Cons
There are missing reports for management, and changes to the program don't seem to be thoroughly tested before being released globally. Association management programs often follow a "one size fits all" approach to comply with state statutes. I suggest that a company design a program that can be state-specific or regional while maintaining an open architecture for easy user feature additions.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Frank
Real Estate, 101-500 employees
More than a year
Oct 01, 2020
Syncs with Condo Manager
Syncs with Condo Manager
Pros
We needed a solution that could integrate with our existing association management software, and FrontSteps has worked perfectly for us.
Cons
The only downside is the online help platform which could benefit from additional tutorial videos for users who have no knowledge of web design.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Real Estate, 11-50 employees
Less than a year
Sep 01, 2020
Wonderful Customer Service
Wonderful Customer Service
Pros
I appreciate the support I received from customer service. While the software itself is adequate its not as straightforward as it could be.
Cons
It's not intuitive enough. Having drop down menus would be helpful for addressing questions while filling in the data.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Laurie
Management Consulting, 500+ employees
More than a year
Aug 01, 2020
Easy to use!
Easy to use!
Pros
Setting up the site was incredibly straightforward. As someone who isn't particularly tech savvy and doesn't have much experience in this area, it's refreshing to be able to set it up without needing much assistance. I also appreciate the daily notifications and how easy it is to operate.
Cons
It would be great to have a "general information" page readily available on the main screen instead of relying solely on recent bulletins. It would facilitate members access to important information without the need for extensive searching.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Real Estate, 1-10 employees
Less than a year
Jul 01, 2020
Best Customer Service in America
Best Customer Service in America
Pros
The software is user-friendly, and the reports feature is fantastic. It has significantly simplified my job. Every time I've reached out to the IT Help Desk, they've been amazing! It's not just a great software program; the people behind it are even better.
Cons
I haven't come across any feature that I dislike!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Recreational Facilities and Services, 11-50 employees
More than a year
Jul 01, 2020
New User
New User
Pros
FrontSteps is a software that is easy to use.
Cons
Regrettably, there were a few minor issues when working with other software, but they were eventually resolved over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Helen
Real Estate, 11-50 employees
Less than 6 months
Jun 01, 2020
Very good software
Very good software
Pros
It effectively showcases the property, capturing attention.
Cons
I always desire more coverage and secure options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carol
Real Estate, 1-10 employees
More than a year
May 01, 2020
FANTASTIC customer service. Exceeded all expectations.
FANTASTIC customer service. Exceeded all expectations.
Pros
Customer Service: I received a response to my question within 24 hours (even sooner). The answer was concise, polite, and to the point. After a few days, I received a follow-up email to ensure my satisfaction (to which I didn't respond). A few more days passed, and another follow-up email was sent to request closing the ticket. The customer service was absolutely fantastic, exceeding all expectations. Thank you!
Cons
As a user, not an admin, I would appreciate the ability to edit the guest list within my own subgroup. I want to have control over MY guests, not the entire community's.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Ron
Medical Devices, 1-10 employees
Less than a year
Apr 01, 2020
Caliber experience; from a Admin POV
Caliber experience; from a Admin POV
Pros
What I love the most about Caliber is the extensive range of features it offers. It provides numerous options and processes that enable users to perform their tasks efficiently. Another aspect I appreciate is the integrated accounting within Caliber, which helps keep everything in one place, ultimately increasing efficiency.
Cons
From an admin perspective, the sluggish processing time for certain features is my least favorite aspect. It causes significant delays for our users and, in some cases, requires a complete software or PC shutdown.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Mac
Real Estate, 500+ employees
More than a year
Apr 01, 2020
Thank you for always being wonderful!
Thank you for always being wonderful!
Pros
The customer support is phenomenal! There are daily features we use that allow us to hide information based on user level, and it's incredibly helpful.
Cons
We currently use Association Voice, but some of the features are outdated. Our organization is still deliberating on the next upgrade.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Patti
Government Administration, 1-10 employees
More than a year
Mar 01, 2020
NO SUPPORT
NO SUPPORT
Pros
Since they took over from Athomenet: absolutely nothing!
Cons
I'm disappointed with the service, especially since they keep removing access to products or features we had in the past.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Sarah
Non-Profit Organization Management, 11-50 employees
More than a year
Jan 01, 2020
The worst Product and Support I have ever experienced
The worst Product and Support I have ever experienced
Pros
Nothing. They acquired the company that previously provided our website. Although the old product was outdated technology, it was powerful and enabled us to communicate effectively with our owners.
Cons
The interface is extremely poor, yes poor. The naming of menu items and submenus lacks coherence, and the software is riddled with bugs. During the conversion process, they failed three times to convert our data from the acquired company, even though they possessed the necessary data. I had to step in and do it myself. Their email system currently only sends to 79 out of our 300 registered users, and we've been waiting for over 1 1/2 weeks for them to fix this bug. Their support is the worst I've ever experienced in the IT world.
Ease of use
7
Value for money
3
Customer Support
2
Functionality
3
Brian
Hospitality, 1-10 employees
Less than 6 months
Jul 01, 2019
Stay away!
Stay away!
Pros
It may look nice, like putting lipstick on a pig. But if you genuinely care about your business, do not use FrontSteps!
Cons
This application feels very clumsy. The interface is antiquated and non-intuitive, especially considering the market it serves. Finding information through the nested file system is challenging. It's extremely easy to make mistakes, such as double payments, and the accounting system fails to reflect accurate payments.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
2
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 01, 2019
NO CUSTOMER SERVICE
NO CUSTOMER SERVICE
Pros
It's relatively easy to use, although there was no training provided.
Cons
Previously we dealt with AtHome support, and their customer service was excellent. Issues were resolved within 24-48 hours, and we could easily speak with someone at their support desk. However, now they don't answer the phone, and it takes a week or more to receive a response via email. Our website went down, and it took a week for someone to address the issue, yet it remains unresolved. It's frustrating!
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Suzie
Non-Profit Organization Management, 1-10 employees
More than a year
Mar 01, 2019
Association Website a work in progress
Association Website a work in progress
Pros
The overall appearance and user-friendliness for residents are straightforward to navigate. Communicating with residents is made easy through email and text blasts. Residents can also customize the type of notifications they receive to reduce or increase the number of devices used. Sign up is simple for both users and management.
Cons
As the page manager there are numerous areas that require improvement. The calendar lacks an option to add recurring items, forcing me to manually enter the same event every week. The files section is not user-friendly either. It doesn't allow dragging items/documents from one folder to another. The only way to change document locations is to download them to a computer, then upload them to another folder. I don't have the ability to update/change or remove information on the landing page; it can only be done by the Frontsteps team. There are many other shortcomings that need attention, too numerous to list here.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
5
Jennifer
Hospitality, 51-100 employees
More than a year
Mar 01, 2019
Review
Review
Pros
I appreciate the website format, especially the drag and drop feature for uploading files.
Cons
I feel like the software is still a work in progress. I frequently encounter several error messages.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kari
Real Estate, 11-50 employees
Less than 6 months
Jan 01, 2019
Thumbs Up!
Thumbs Up!
Pros
Incredibly user friendly! The customer service is always pleasant.
Cons
N/A. I'm extremely satisfied with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bibi
Hospitality, 500+ employees
More than a year
Jan 01, 2019
Websites for associations
Websites for associations
Pros
I'm impressed by how easy it is to set up a template and edit the information.
Cons
It's frustrating not being able to rearrange the modules as desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
Jan 01, 2019
Customer support does not exist for this company
Customer support does not exist for this company
Pros
It seemed promising initially, but as the manager for our community, it has turned out to be a disaster.
Cons
Their customer support is absolutely nonexistent. They never respond to support questions.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Susan
Real Estate, 101-500 employees
Less than 6 months
Jan 01, 2019
Oversold with no support
Oversold with no support
Pros
While there is a central location to work from, it's not particularly useful when the site functionality is lacking. Unfortunately, none of our ten sites are running as they should so I have no real understanding of what the finished product entails. I'm not confident that it will improve much in three months unless I hire an external source to address it. It's disappointing to say that I can't find any real pros.
Cons
The software falls far short of its promises; almost everything requires a do it yourself approach. The sales pitch emphasized receiving a comprehensive site with data conversion from the old system and increased functionality. However the main site is so poor that I'm forced to continue using the old one, despite it being embarrassing. Out of the nine sites, four are not functioning at all and the remaining five lack the capabilities of the previous sites in terms of adding and removing content. The sites are more difficult to use, and it seems I may need to hire someone to see if they can deliver what I need. What frustrates me the most is signing a contract based on a promise. While I can input information into the new site, making that information easily accessible has become a major problem.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Robert
Management Consulting, 11-50 employees
Less than 6 months
Dec 01, 2018
Poor documentation, training, and support....did I say poor?
Poor documentation, training, and support....did I say poor?
Pros
The initial introduction sounded impressive, but the transition and support have been poor, as well as the communication�trying to reach them via phone, email, or Facebook has been challenging. My gut feeling is that this company took on too much too soon and has internal employment issues that they aren't addressing. Their expertise seems to lie in marketing the product and handling money transactions, but the rest is subpar. Have you ever heard of a platform with no documentation?? There's nothing written or available for download�it's almost as if they embarked on a platform without knowing how to administer it properly. So far, I'm not impressed. It took three months after signing the contract to get in the queue for transition... it's unbelievable. They didn't even send an email with a timeline�I had to track them down.
Cons
As mentioned in the pros, I have encountered only cons thus far.
Ease of use
2
Value for money
7
Customer Support
4
Functionality
8
Sharon
Executive Office, 51-100 employees
N/A
Aug 01, 2018
I am the secretary of an HOA and use this software to keep record for all of our home owners
I am the secretary of an HOA and use this software to keep record for all of our home owners
Pros
The interface looks fantastic and I have the ability to update different parts of the system and website on my own.
Cons
I appreciate their help center. although I sometimes find it challenging to locate the specific answers I'm looking for. Since I received the website without any formal training, navigating the site's backend can be difficult at times.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Mindy
N/A, N/A employees
Less than a year
May 01, 2018
Filters
They suck
They suck
Pros
I absolutely despise Fronsteps - it is genuinely terrible software.
Cons
Frontsteps is a terrible software package. It has severe limitations when it comes to customization and they make changes to features without informing clients. Their service is abysmal, and they don't back up their servers. We experienced a role change that confused one of our users, leading to accidental deletion of a content folder. When we requested a backup from Frontsteps immediately after the incident, they informed us that they don't perform backups. It was an extremely frustrating experience.
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Anonymous
N/A, 1-10 employees
Less than a year
Aug 01, 2023
Easy to use
Easy to use
Pros
The tablet and app are user-friendly for both me and the homeowners.
Cons
The program is still under development, and it's not always easy to use.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Sheri
Management Consulting, 11-50 employees
Less than a year
Jun 01, 2023
Frontsteps, an excellent program for Community Associations
Frontsteps, an excellent program for Community Associations
Pros
Setting up Frontsteps is a breeze, and you can easily customize the options to suit your needs.
Cons
I wish I could add additional links to the left side menu after logging in. However, I was told that it's not possible. I wanted to include links to Dwelling Live and our accounting software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Richard
Real Estate, 101-500 employees
More than a year
Sep 01, 2022
Do not transfer previous owners email address to the new owners file.
Do not transfer previous owners email address to the new owners file.
Pros
It's fairly straightforward to use.
Cons
It bothers me that previous owners' emails remain active and attached to new owners' files. When I send an email blast, it goes to both current and past owners. It would be helpful if, once a home is sold and the new owner is added to the system, the contact information of the previous owners would be removed, especially their email addresses.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Pauline
Real Estate, 500+ employees
More than a year
Sep 01, 2022
Not Worth Using
Not Worth Using
Pros
The menus are simple to navigate, and accessing owner features is somewhat straightforward.
Cons
The tech and customer support are terrible. The instructions and how-to videos are outdated, and there's no indication of when they will be updated. It's difficult to reach a real person, particularly for financial support. We still have missing funds, and many features lack an undo option.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Peter
Commercial Real Estate, 1-10 employees
Less than a year
Jun 01, 2022
I�m amazed people still use this
I�m amazed people still use this
Pros
Logging off. The software is utterly useless; I honestly can't think of anything positive to say about it.
Cons
The system has so many glitches that I'm surprised it even functions properly.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Koko
Real Estate, 1-10 employees
Less than 6 months
Mar 01, 2022
The good the bad and the ugly
The good the bad and the ugly
Pros
It is reasonably priced, and since FS acquired it, there have been some improvements.
Cons
The compliance features on the Surface tablets were unusable.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Craig
Accounting, 11-50 employees
More than a year
Jul 01, 2021
From an End User Prospective Failed to meet Expectations
From an End User Prospective Failed to meet Expectations
Pros
It provided only a minimal amount of necessary information.
Cons
There is a complete absence of reporting and confirmation of online submissions for end users. There is also no notification of changes or additions to documents. The provided options are not available. The list of issues goes on.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
2
CHRISTIE
Hospitality, 1-10 employees
Less than a year
Jun 01, 2021
Must have for Managers
Must have for Managers
Pros
Integration with TOPS One and syncing with back-office functions are relatively easy.
Cons
I can't change the background graphics, but it doesn't affect the functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fred
Real Estate, 11-50 employees
More than a year
May 01, 2021
easy enough to use
easy enough to use
Pros
I appreciate being able to stay connected with my neighborhood through this website. However we havent fully utilized FrontSteps, as we intended to use it for paying our yearly dues. Unfortunately, the exorbitant fee associated with it prevented us from doing so. I'm not sure if this charge is from FrontSteps or something else.
Cons
It seems outrageous to be charged a large fee for paying dues. Additionally, there is a bit of a learning curve when using the site, as finding documents requires some digging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brenna
Hospital & Health Care, 500+ employees
Less than 6 months
Apr 01, 2021
Great Product and Great Service
Great Product and Great Service
Pros
The software is intuitive and incredibly robust. It offers a plethora of features, more than one could possibly need, which is fantastic!
Cons
There are no negatives to report about this software. It's a great product, and my employees love how easy it is to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Business Supplies and Equipment, 1-10 employees
More than a year
Mar 01, 2021
Not for us
Not for us
Pros
I can't say much positive about it. It's not visually appealing, and the website is confusing. Residents struggle to find information and can't see if they've paid bills, the payment amounts, or their outstanding balances.
Cons
It's not user friendly at all. There are many third-party integrations (billing) instead of using their own software. Sending out emails is not easy, and there's no option to set up a single source email. Navigation is also challenging.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
6
Kurt
Recreational Facilities and Services, 1-10 employees
More than a year
Feb 01, 2021
Caliber / FrontSteps Review
Caliber / FrontSteps Review
Pros
It's easy to use and can store a vast amount of data. We've mentioned numerous times how comprehensive the software is. We appreciate its ability to handle both accounting and community management tasks, eliminating the need for multiple software solutions.
Cons
Certain features lack customization options to meet our needs. The delinquency process has been particularly difficult to align with our workflow. After using the software for over four years, it would be beneficial to have training for one or two people in our company to have super admin rights. We have to contact support multiple times to address issues. With proper training and access, we could resolve some of these problems ourselves.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Brandy
Real Estate, 11-50 employees
More than a year
Feb 01, 2021
Review
Review
Pros
It provides an all in one solution instead of relying on multiple vendors.
Cons
There are limitations that prevent the end user from easily undoing or removing an entry or fixing a mistake.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Thomas
Real Estate, 1-10 employees
Less than a year
Jan 01, 2021
Nothing but positive
Nothing but positive
Pros
I find this product to be user-friendly and it enables us to better serve our communities.
Cons
I have not found anything disappointing about this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Real Estate, 11-50 employees
Less than a year
Jan 01, 2021
Review
Review
Pros
It's easy to use - very straightforward and to the point.
Cons
I had to make a call to request a login and then call again to confirm the login.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perla
Electrical/Electronic Manufacturing, 1-10 employees
N/A
Jan 01, 2021
Customer Service experience
Customer Service experience
Pros
The setup process, as a user, was well-defined and easy to follow.
Cons
I am a resident using the software for a condo association managed by Signature. I believe there are a few "bugs," but I also think that integrating with condo owners/association may not be a priority and is their responsibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sue
Real Estate, 1-10 employees
Less than 6 months
Dec 01, 2020
I highly recommend Front Steps for Condominium Management
I highly recommend Front Steps for Condominium Management
Pros
Front Steps is incredibly user-friendly and doesn't have any bugs.
Cons
There is nothing that I didn't like about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony F
Commercial Real Estate, 51-100 employees
More than a year
Dec 01, 2020
Great product
Great product
Pros
It's easy to use and serves as a great platform for the community to communicate with the Condo Board of Directors. It also helps the Board of Directors send out bulletins to the community effortlessly.
Cons
I have no complaints. I can accomplish many tasks with just a few clicks, and the system is easy to manage.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debra
Writing and Editing, 1-10 employees
More than a year
Nov 01, 2020
Frontsteps Admin
Frontsteps Admin
Pros
As the administrative person responsible for managing Association websites using Frontsteps I appreciate the ease of functions for accomplishing my tasks. I can easily locate the areas where I need to add or delete information and follow the prompts. With condo management changes happening frequently, this is crucial for making weekly updates effortlessly!
Cons
I wasnt involved in setting up Frontsteps websites for the associations, but once they were up and running, it was easy to get started. However, some owners struggle with signing in or remembering their username or password, requiring us to reset it on our end.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
MELANIE
Real Estate, 11-50 employees
Less than a year
Nov 01, 2020
Top notch customer service and technical help
Top notch customer service and technical help
Pros
It's easy to use, and the technical support and customer service are excellent.
Cons
The main photo on the home page doesn't offer much flexibility for customization as we need.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carol
Non-Profit Organization Management, 1-10 employees
More than a year
Nov 01, 2020
Caliber Review
Caliber Review
Pros
Caliber is user friendly and easy to learn. When issues arise, the customer service team can quickly resolve them. Caliber can now be accessed through web applications, allowing employees to use the program while working remotely.
Cons
It would be great to have a more intuitive report writer included in the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Doug
Accounting, 101-500 employees
More than a year
Oct 01, 2020
Caliber Association Management
Caliber Association Management
Pros
The management functions, such as compliance and work orders, utilize a consistent dialogue process, making training easier. The graphical user interface (GUI) follows a standard format with right click functions.
Cons
There are missing reports for management, and changes to the program don't seem to be thoroughly tested before being released globally. Association management programs often follow a "one size fits all" approach to comply with state statutes. I suggest that a company design a program that can be state-specific or regional while maintaining an open architecture for easy user feature additions.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Frank
Real Estate, 101-500 employees
More than a year
Oct 01, 2020
Syncs with Condo Manager
Syncs with Condo Manager
Pros
We needed a solution that could integrate with our existing association management software, and FrontSteps has worked perfectly for us.
Cons
The only downside is the online help platform which could benefit from additional tutorial videos for users who have no knowledge of web design.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sean
Real Estate, 11-50 employees
Less than a year
Sep 01, 2020
Wonderful Customer Service
Wonderful Customer Service
Pros
I appreciate the support I received from customer service. While the software itself is adequate its not as straightforward as it could be.
Cons
It's not intuitive enough. Having drop down menus would be helpful for addressing questions while filling in the data.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Laurie
Management Consulting, 500+ employees
More than a year
Aug 01, 2020
Easy to use!
Easy to use!
Pros
Setting up the site was incredibly straightforward. As someone who isn't particularly tech savvy and doesn't have much experience in this area, it's refreshing to be able to set it up without needing much assistance. I also appreciate the daily notifications and how easy it is to operate.
Cons
It would be great to have a "general information" page readily available on the main screen instead of relying solely on recent bulletins. It would facilitate members access to important information without the need for extensive searching.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela
Real Estate, 1-10 employees
Less than a year
Jul 01, 2020
Best Customer Service in America
Best Customer Service in America
Pros
The software is user-friendly, and the reports feature is fantastic. It has significantly simplified my job. Every time I've reached out to the IT Help Desk, they've been amazing! It's not just a great software program; the people behind it are even better.
Cons
I haven't come across any feature that I dislike!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teri
Recreational Facilities and Services, 11-50 employees
More than a year
Jul 01, 2020
New User
New User
Pros
FrontSteps is a software that is easy to use.
Cons
Regrettably, there were a few minor issues when working with other software, but they were eventually resolved over time.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Helen
Real Estate, 11-50 employees
Less than 6 months
Jun 01, 2020
Very good software
Very good software
Pros
It effectively showcases the property, capturing attention.
Cons
I always desire more coverage and secure options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carol
Real Estate, 1-10 employees
More than a year
May 01, 2020
FANTASTIC customer service. Exceeded all expectations.
FANTASTIC customer service. Exceeded all expectations.
Pros
Customer Service: I received a response to my question within 24 hours (even sooner). The answer was concise, polite, and to the point. After a few days, I received a follow-up email to ensure my satisfaction (to which I didn't respond). A few more days passed, and another follow-up email was sent to request closing the ticket. The customer service was absolutely fantastic, exceeding all expectations. Thank you!
Cons
As a user, not an admin, I would appreciate the ability to edit the guest list within my own subgroup. I want to have control over MY guests, not the entire community's.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Ron
Medical Devices, 1-10 employees
Less than a year
Apr 01, 2020
Caliber experience; from a Admin POV
Caliber experience; from a Admin POV
Pros
What I love the most about Caliber is the extensive range of features it offers. It provides numerous options and processes that enable users to perform their tasks efficiently. Another aspect I appreciate is the integrated accounting within Caliber, which helps keep everything in one place, ultimately increasing efficiency.
Cons
From an admin perspective, the sluggish processing time for certain features is my least favorite aspect. It causes significant delays for our users and, in some cases, requires a complete software or PC shutdown.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Mac
Real Estate, 500+ employees
More than a year
Apr 01, 2020
Thank you for always being wonderful!
Thank you for always being wonderful!
Pros
The customer support is phenomenal! There are daily features we use that allow us to hide information based on user level, and it's incredibly helpful.
Cons
We currently use Association Voice, but some of the features are outdated. Our organization is still deliberating on the next upgrade.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Patti
Government Administration, 1-10 employees
More than a year
Mar 01, 2020
NO SUPPORT
NO SUPPORT
Pros
Since they took over from Athomenet: absolutely nothing!
Cons
I'm disappointed with the service, especially since they keep removing access to products or features we had in the past.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Sarah
Non-Profit Organization Management, 11-50 employees
More than a year
Jan 01, 2020
The worst Product and Support I have ever experienced
The worst Product and Support I have ever experienced
Pros
Nothing. They acquired the company that previously provided our website. Although the old product was outdated technology, it was powerful and enabled us to communicate effectively with our owners.
Cons
The interface is extremely poor, yes poor. The naming of menu items and submenus lacks coherence, and the software is riddled with bugs. During the conversion process, they failed three times to convert our data from the acquired company, even though they possessed the necessary data. I had to step in and do it myself. Their email system currently only sends to 79 out of our 300 registered users, and we've been waiting for over 1 1/2 weeks for them to fix this bug. Their support is the worst I've ever experienced in the IT world.
Ease of use
7
Value for money
3
Customer Support
2
Functionality
3
Brian
Hospitality, 1-10 employees
Less than 6 months
Jul 01, 2019
Stay away!
Stay away!
Pros
It may look nice, like putting lipstick on a pig. But if you genuinely care about your business, do not use FrontSteps!
Cons
This application feels very clumsy. The interface is antiquated and non-intuitive, especially considering the market it serves. Finding information through the nested file system is challenging. It's extremely easy to make mistakes, such as double payments, and the accounting system fails to reflect accurate payments.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
2
Anonymous
N/A, 1-10 employees
Less than 6 months
Mar 01, 2019
NO CUSTOMER SERVICE
NO CUSTOMER SERVICE
Pros
It's relatively easy to use, although there was no training provided.
Cons
Previously we dealt with AtHome support, and their customer service was excellent. Issues were resolved within 24-48 hours, and we could easily speak with someone at their support desk. However, now they don't answer the phone, and it takes a week or more to receive a response via email. Our website went down, and it took a week for someone to address the issue, yet it remains unresolved. It's frustrating!
Ease of use
7
Value for money
6
Customer Support
6
Functionality
7
Suzie
Non-Profit Organization Management, 1-10 employees
More than a year
Mar 01, 2019
Association Website a work in progress
Association Website a work in progress
Pros
The overall appearance and user-friendliness for residents are straightforward to navigate. Communicating with residents is made easy through email and text blasts. Residents can also customize the type of notifications they receive to reduce or increase the number of devices used. Sign up is simple for both users and management.
Cons
As the page manager there are numerous areas that require improvement. The calendar lacks an option to add recurring items, forcing me to manually enter the same event every week. The files section is not user-friendly either. It doesn't allow dragging items/documents from one folder to another. The only way to change document locations is to download them to a computer, then upload them to another folder. I don't have the ability to update/change or remove information on the landing page; it can only be done by the Frontsteps team. There are many other shortcomings that need attention, too numerous to list here.
Ease of use
8
Value for money
7
Customer Support
4
Functionality
5
Jennifer
Hospitality, 51-100 employees
More than a year
Mar 01, 2019
Review
Review
Pros
I appreciate the website format, especially the drag and drop feature for uploading files.
Cons
I feel like the software is still a work in progress. I frequently encounter several error messages.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kari
Real Estate, 11-50 employees
Less than 6 months
Jan 01, 2019
Thumbs Up!
Thumbs Up!
Pros
Incredibly user friendly! The customer service is always pleasant.
Cons
N/A. I'm extremely satisfied with the product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bibi
Hospitality, 500+ employees
More than a year
Jan 01, 2019
Websites for associations
Websites for associations
Pros
I'm impressed by how easy it is to set up a template and edit the information.
Cons
It's frustrating not being able to rearrange the modules as desired.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
More than a year
Jan 01, 2019
Customer support does not exist for this company
Customer support does not exist for this company
Pros
It seemed promising initially, but as the manager for our community, it has turned out to be a disaster.
Cons
Their customer support is absolutely nonexistent. They never respond to support questions.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Susan
Real Estate, 101-500 employees
Less than 6 months
Jan 01, 2019
Oversold with no support
Oversold with no support
Pros
While there is a central location to work from, it's not particularly useful when the site functionality is lacking. Unfortunately, none of our ten sites are running as they should so I have no real understanding of what the finished product entails. I'm not confident that it will improve much in three months unless I hire an external source to address it. It's disappointing to say that I can't find any real pros.
Cons
The software falls far short of its promises; almost everything requires a do it yourself approach. The sales pitch emphasized receiving a comprehensive site with data conversion from the old system and increased functionality. However the main site is so poor that I'm forced to continue using the old one, despite it being embarrassing. Out of the nine sites, four are not functioning at all and the remaining five lack the capabilities of the previous sites in terms of adding and removing content. The sites are more difficult to use, and it seems I may need to hire someone to see if they can deliver what I need. What frustrates me the most is signing a contract based on a promise. While I can input information into the new site, making that information easily accessible has become a major problem.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Robert
Management Consulting, 11-50 employees
Less than 6 months
Dec 01, 2018
Poor documentation, training, and support....did I say poor?
Poor documentation, training, and support....did I say poor?
Pros
The initial introduction sounded impressive, but the transition and support have been poor, as well as the communication�trying to reach them via phone, email, or Facebook has been challenging. My gut feeling is that this company took on too much too soon and has internal employment issues that they aren't addressing. Their expertise seems to lie in marketing the product and handling money transactions, but the rest is subpar. Have you ever heard of a platform with no documentation?? There's nothing written or available for download�it's almost as if they embarked on a platform without knowing how to administer it properly. So far, I'm not impressed. It took three months after signing the contract to get in the queue for transition... it's unbelievable. They didn't even send an email with a timeline�I had to track them down.
Cons
As mentioned in the pros, I have encountered only cons thus far.
Ease of use
2
Value for money
7
Customer Support
4
Functionality
8
Sharon
Executive Office, 51-100 employees
N/A
Aug 01, 2018
I am the secretary of an HOA and use this software to keep record for all of our home owners
I am the secretary of an HOA and use this software to keep record for all of our home owners
Pros
The interface looks fantastic and I have the ability to update different parts of the system and website on my own.
Cons
I appreciate their help center. although I sometimes find it challenging to locate the specific answers I'm looking for. Since I received the website without any formal training, navigating the site's backend can be difficult at times.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Mindy
N/A, N/A employees
Less than a year
May 01, 2018