GraceSoft Vacation Rental Reviews

“user-friendly interface”

Pros

The interface is clean and simple to work with. It doesn't take much effort to locate specific controls or features which makes day-to-day use a lot easier. The online booking option has been a huge benefit for our business since that wasn't something we were able to offer before. On top of that the team has been very flexible with our business needs and responds quickly whenever we run into questions or issues.

Cons

Since our company is still expanding, there are a few areas that could use updates and a more modern touch. One example is the ability to add extra guest names directly to a reservation. As an all-inclusive resort that pays close attention to details, having the names of every guest is important to us. That said, we've been told this feature is expected to be released soon by Easy Innkeeping.

“Excellent support team”

Pros

Using this software has been very simple and the customer support has been excellent whenever needed.

Cons

From the first day until now, I haven't come across anything I'd really consider a drawback.

“great reservation management system”

Pros

Since switching to it our scheduling and reservation management process has improved a lot. The system is fairly simple and it handles creating and updating reservations, emailing guests and other day-to-day tasks really well. Another thing I value is the support team as they're available, they pay attention to feedback and usually reply pretty quickly.

Cons

Setup was a bit difficult for me. I needed more training and better follow-up from their team during that stage, because the installation was complicated. After we got past that and were fully up and running, things went much more smoothly. In the end, it was worth the effort and overall I've been very satisfied with the product.

“Easy to use”

Pros

It is simple to use, the pricing is really attractive and whenever I need assistance, support gets back to me pretty quickly.

Cons

I would love to see more feature added to this tool.

“simplified booking management”

Pros

Creating and managing reservations is very easy for me and the whole system makes the booking process simple to handle.

Cons

One thing that could be better is printing schedules by month or other date ranges onto a single page.

“bookings made easy”

Pros

Booking reservations works well on pretty much any device, whether I'm using a phone, computer, or iPad.

Cons

Updating a reservation can sometimes feel a bit tricky because of the newer features that have been added.

“improved sales efficiency”

Pros

The system is simple for employees who were already comfortable with this kind of setup. It supports better reservation handling which can help boost sales and customer service feels more efficient because the software works much faster than doing everything manually. It also helps cut down on duplicate data across the organization.

Cons

Some staff members who are more old-fashioned may struggle to adapt to it. It also depends entirely on having an internet connection and there is a higher risk of malfunction when the system gets overloaded. On top of that, viruses and malware can also cause it to fail.

“easy customization for rentals”

Pros

Adapting the software to fit a rental business was very easy. It was simple to customize and handling tax calculations and invoice generation worked really well.

Cons

There were a few situations where I needed to reach out to customer support to get things resolved. I also wasn't aware of any smartphone app being available.

“amazing software!”

Pros

The booking system worked really well for us and I also appreciated the different ways it lets us advertise rooms and highlight the other amenities we offer.

Cons

It did ocassionally lag but it wasn't significant enough to be affect our overall workflow

“Quality support that delivers”

Pros

Between the quality of the platform, the helpful service providers and the strong customer support, this software has been a really positive experience. The company clearly puts real effort into taking care of its users and providing dependable service.

Cons

I haven't run into anything that has been frustrating or that gets in the way of my workflow.

“Boosted our rental business”

Pros

It's played a huge role in helping me scale and grow my vacation rental business far beyond what I ever thought was possible.

Cons

I think setup could have been a bit more simple.