Haven Connect Reviews

“Haven Connect Has Improved Our Experience With Our Below Market Rate Program.

Pros

I found it beneficial for organizing candidates and assisting in pre-qualifying them by collecting preliminary details.

Cons

I wish the application process could be more transparent. Many applicants were uncertain about being placed on a waitlist and mistakenly believed they had already submitted an application for an available unit.

“A user friendly platform for MFTE applicants and Property Management

Pros

I value its straightforwardness and the abundance of details it provides. It streamlines the completion process, making it fast and easy. Additionally, I enjoy the feature that allows me to search for other application opportunities on the platform. As a property manager, I appreciate the clear presentation of essential information for evaluation.

Cons

It would be fantastic if MFTE applicants could exclusively utilize Haven Connect to access information and images of our homes. Currently, they need to obtain preliminary forms from us and then complete the Equity application. Just a suggestion!

“Haven Connect Review

Pros

I was impressed by how well the program is structured overall.

Cons

It would be advantageous to have a backup alternative in case something accidentally gets erased from the list.

“Excellent Connection

Pros

This software is incredibly easy to navigate. It proves to be extremely useful when looking for connections to affordable housing.

Cons

So far, I haven't encountered anything that I dislike about it.

“Havent Connect Online Applicant Portal

Pros

The simplicity for our applicants and the capability to customize it to our specific needs were definite advantages.

Cons

The webpage design could have been more creative, lively, and welcoming. It felt quite formal and unadorned.

“Waitlist Transformation

Pros

It's straightforward and efficiently records all communication with timestamps.

Cons

We have multiple properties, each with its own waitlist. Ensuring that you're in the correct property requires disabling the link in two different places.

“Simplistic But Somewhat Valuable

Pros

Our community's waitlist is intricate, with various income levels and priority groups. Having everything centralized for prospective residents to update is extremely beneficial.

Cons

Haven Connect aimed to simplify what has been a convoluted process with various income brackets and priority groups. Although we've had limited success in reaching out through the system, I have been able to update notes and remove applicants from the list when I make a call.

“Great Product For Creating a Waiting List

Pros

I thoroughly enjoyed the features of Haven Connect (HC) and having all the essential tools in one place. The option to send text messages or postal mail directly from HC is a fantastic benefit.

Cons

It lacks the ability to attach documents. The City of Seattle Affordable Housing Program mandates certain PDFs that cannot be supplemented through HC. It would be convenient if we could attach these files and send them using HC.

“Great to navigate

Pros

The software offers extended sign-in durations, which I find highly convenient.

Cons

When moving or deleting prospects, it takes an excessive amount of time to proceed to the next person due to the system's sluggish process.

“The Kelvin Apartments Affordable Wait List

Pros

It meets our needs as property managers and those of individuals seeking to join the waitlist. Setting up an account is straightforward, and we have faced minimal issues with the software.

Cons

Honestly, I can't identify any drawbacks to this software.

“Great Waiting List Management Software

Pros

The software is very easy to use and intuitive. Online applications have significantly reduced the administrative burden of manually logging each received application. I appreciate that it automatically logs all activities and retains copies of letters, emails, and text messages. The clean dashboard layout simplifies managing waiting lists, even with over a thousand names. The feature to contact multiple applicants at once is excellent.

Cons

It currently doesn't have an AMI filter, but I understand that it's under development, and I'm eagerly anticipating its implementation! Additionally, each user has to create their own templates.

“Haven Connect

Pros

Having online access to our properties' waitlist is incredibly convenient, especially when team members are moving between properties. Waitlist applicants can update their information from their homes. Communication, from the initial application to the first tour, can be easily managed and documented within Haven Connect. The support and customer service team have been outstanding.

Cons

Additional functionality should be implemented to facilitate easier access to workflows. It would be helpful to have the ability to review only new applicants or those who recently updated their information. The software also doesn't integrate with our company's backend software.

“Efficient and Helpful

Pros

It has enabled us to organize our waitlist in ways that were not possible with traditional spreadsheets.

Cons

Adapting to a new waitlist process was challenging. Incorporating our previous waitlist practices into the new software was initially difficult. However, it eventually became more manageable and efficient.

“Community Manager

Pros

The ease and accessibility for everyone involved is remarkable.

Cons

Currently, I have no concerns to report. Thank you.

“Handy Information

Pros

Entering and retrieving information, as well as recording notes, is effortless.

Cons

When entering a name, it doesn't automatically set the time. The default time is 3:00 pm and requires manual adjustment.

“Haven Connect Review

Pros

I appreciate how easy it is to use. It's simple to locate and search for applicants, and all points of contact are clearly displayed. Sending emails, texts, and letters is also a smooth process.

Cons

There should be a method to filter specific aspects without relying on the admin to add the filtering category. Additionally, it would be excellent if we could search by phone number or email value. Mass letters and emails don't always yield the desired results, and it seems like the server may experience overload at times. Nonetheless, I'm generally content with the program.

“Great time saver

Pros

Sending prospects a direct link to submit their details through Haven Connect has saved us a great deal of time.

Cons

The user interface could be more user-intuitive. I often find myself navigating through multiple pages to locate simple commands.

“Managing Affordable Housing Waitlist

Pros

The features make it exceptionally simple to navigate.

Cons

It would be helpful if we could select multiple applicants for denial and send a mass email with the denial letter, moving them to the denial folder. Unfortunately, this process often encounters technical issues.

“Affordable Program Manager

Pros

I admire its easy-to-use nature and the regular software updates that enhance the overall experience.

Cons

The filtering options could be expanded to provide greater flexibility.

“Dependable Software

Pros

It's incredibly intuitive and easy to understand.

Cons

I never utilize the star feature. Instead, for affordable housing waitlisted applicants, it would be extremely useful to have a "PASS" feature indicating that the applicant has declined the apartment but hasn't been deactivated yet. Having a "pass" feature would be highly advantageous.