Hotel Effectiveness Reviews

“friendly service and fair prices

Pros

The reception is welcoming, the prices are reasonable and there's a good variety of services available.

Cons

I can't point to any specific negatives. If anything they could put a bit more effort into making visitors feel even more comfortable.

“Staff scheduling that really delivers

Pros

Keeping track of schedules is very simple especially when it comes to seeing who is working, when they are on and where they are assigned. It also makes forecasting business needs and labor hours simple to manage and the pricing is very reasonable.

Cons

I don't like how often it logs you out when the system sits idle. It would be much better if there were a lock screen option instead of being signed out completely.

“Daily revenue insights I rely on

Pros

Every day the software sends reports that help me stay on top of our revenue pace and see how we compare with last year which has been really useful.

Cons

There really isn't anything I dislike about the software. I've genuinely enjoyed using the app for our hotels needs.

“Forecast Based Scheduling that Delivers

Pros

Planning schedules around forecasts is very simple and it only takes a quick couple of minutes each day to review where everything stands.

Cons

A lot of the product's strength comes from its integrations so when those integrations are not working properly the overall value drops.

“handy mobile scheduling

Pros

The mobile access has been really useful since employees can check their updated schedules right away whenever I make changes.

Cons

Something that bothers me is how quickly it times out. I'd also like it to offer better integration with other apps.

“user friendly with excellent training

Pros

Right from the start the platform felt very user friendly and the training program has been the best part of using it.

Cons

An area that could use some improvement is customer service especially when it comes to being quicker and more responsive.

“Helpful to track employees

Pros

Keeping track of my employees hours is very quick with this software. When I'm building the schedule I can clearly see the hours I have available and decide where to use them more efficiently.

Cons

At times it runs slowly and sometimes I have to open it through Google for it to work properly. The navigation can also be tricky now and then and if I miss a day it's hard to get caught back up.

“Good for reviewing daily labor

Pros

Has been an excellent tool for tracking labor. It makes reviewing daily hotel labor fast and simple and I really appreciate the wide range of reports available to break down the labor numbers in detail.

Cons

I'd still like to see more functions for myhotelteam.com. Staff should be able to swap shifts and handle more tasks directly on the site and it would be even better if it had its own dedicated app.

“Efficient tracking tools

Pros

Checking employee hours is very easy with it. I can just log into the website and quickly see hours worked, possible overtime and any missed punches. That is especially useful in housekeeping where shifts do not end at a fixed time. Being able to watch employee hours in real time makes it much easier to adjust schedules in the middle of the week and keep labor efficiency at a high level.

Cons

Only real issue I have with it is the way exporting works. Instead of being able to do it directly from the daily labor check in you have to go into the reports tab to get a spreadsheet and then convert it to Excel. A lot of the other managers at the resort either forget the steps because they do not use it often or they were never really shown how to do it in the first place.

“Quick to get used to

Pros

Right from the start the system felt very user friendly. Even without any training I was able to figure out how everything worked on my own. Adding shifts and adjusting times is also very simple to do.

Cons

The issue is that it doesn't line up well with my pay periods and it marks some hours as overtime when they should actually be counted as regular hours.

“cleaner updates

Pros

This latest update feels much more streamlined and once information is changed the updates show up clearly and are easy to follow.

Cons

For the next release I'd really like to see changes happen in real time. Things like entering termination dates or adding a name should update instantly.

“helpful hour tracking insights

Pros

Keeping an eye on possible tardiness, overtime and hour allocation discrepancies is very easy with this system. It's especially useful to see how many hours were lost or gained since that gives very informative insight.

Cons

The ADP interface can be inconsistent at times and doesn't always match the correct number of hours shown within the program.

“Best scheduling communication

Pros

Being able to send each team member their own schedule is really useful and it also helps to clearly explain why time off requests were approved or denied.

Cons

A limitation is that it doesn't support multiple job codes for schedule communication. If an employee has two job codes we're unable to email or text them the related information properly.

“user friendly reporting

Pros

Using the software has been a really positive experience because it's very user friendly and the reporting and scheduling tools are especially useful and efficient.

Cons

Honestly I do not have any real complaints about this software. If I had to point out one thing it would be that whenever customer support is needed contact has to be made by email instead of reaching a live person directly so there can be a bit of delay. That said the support they provide is excellent.

“flexible scheduling that saves time

Pros

Scheduling is really convenient especially since I can copy and paste the previous week instead of rebuilding everything from scratch. It's also very helpful that employees can be assigned to multiple roles.

Cons

One issue is that after sitting idle for a while the system doesn't log you out or give any warning. If you keep working at that point none of it gets saved and you have to log back in again.

“powerful labor visibility

Pros

As a manager this tool gives a very clear view of labor and its name really matches what the software delivers. It genuinely helps support a more effective and well run business.

Cons

The downside is that schedules do not integrate with the payroll system so they have to be entered in two separate places.

“Promising daily results but limited reports

Pros

Being a newer platform it looks like it can really help track results on a daily basis.

Cons

It isn't very user friendly and the training provided was minimal to almost nonexistent. Most of the help comes through webinars which take a lot of time to sit through and the reporting options are limited.

“reliable real time overage reporting

Pros

The reporting delivers both real time insights and projected overages which is really helpful.

Cons

There's nothing I dislike about this software.

“Helpful for reaching targets

Pros

It really helps me learn more and keep improving as I go.

Cons

I don't have any complaints. I like this software and it has helped me a lot with reaching targets for ladies or gentlemen.

“Handy scheduling

Pros

Navigation is easy and the scheduling feature can be adjusted to match your budget forecast. It also provides daily OT reports along with missed punch tracking which is very useful.

Cons

One thing that would really improve it is the ability to sync the software with our biometric time clock. That way employees wouldn't be able to clock back in early before their 30 minute lunch which would help us a lot in avoiding meal penalties for both the staff and the company.

“Clear calendars

Pros

Keeping track of employee schedules has been really convenient with this software. It makes it simple to check the calendar, see each employee's working days and total hours and handle other scheduling details. Updating a time, deleting a shift and making similar changes is also very easy.

Cons

I haven't run into any issues with this program.

“payroll control works perfectly

Pros

It gives me solid control over payroll and lets me clearly track what time staff arrive for work.

Cons

Honestly I'm happy with all of it and wouldn't change anything.

“handy time tracking feature

Pros

Using it feels very easy overall and the feature I appreciate most is being able to correct people's clock in and clock out times.

Cons

At times though moving around the system can feel a bit tricky.

“diligent attendance checking

Pros

Has been very simple to use and it gives you access to a lot of useful information. One feature that has been especially helpful is the attendance tracker.

Cons

There isn't really anything I dislike about the software.

“Excellent staffing

Pros

The Time & Attendance controls work really well and the Labor Plans and Scheduling features have been very useful for managing daily operations.

Cons

The only thing missing is payroll processing integration.