Enterprise, 500+ employees
“Faster hotel operations”
Pros
Managing the hotel feels much quicker and more organized with this software, from bookings to room handling and daily operations during a guest's stay.
Cons
Customer support responds a bit slowly and could definitely improve. There are also times when the system lags which makes certain tasks take longer than they should.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Small Business, 11-50 employees
“Versatile hotel tool at fair pricing”
Pros
Among the more user friendly hotel management systems I've used this one offers solid value for the price. It can be customized to match specific user needs which makes it more practical for different setups. Mobile support is available as well and that adds to its convenience.
Cons
At the moment it's only offered as a Windows desktop application. English is the only language supported right now and it would be better if it were available on additional platforms too. Support for Mac and other operating systems would make it much more versatile.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
Enterprise, 500+ employees
“Better hotel duty allocation”
Pros
Handling hotel operations and assigning duties has become much simpler with this software.
Cons
Customer support tends to respond slowly which ends up causing delays.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Enterprise, 500+ employees
“Flexible browser based hotel access”
Pros
Using this system through any web browser is really convenient as long as there's an internet connection. It allows customers to reach and use the hotel's services from virtually anywhere which makes access much more flexible.
Cons
One downside is that it needs frequent updates and that can make it fairly costly for smaller hotels to maintain.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10