Mariann V.
Hospitality, 1-10 employees
Less than 6 months
“villa management made effortless”
Pros
Running my villa has become so much simpler now that I only need to check one site instead of jumping between countless websites. Their AI has also been incredibly helpful especially for replying to guest reviews in the guest's own language which has made things much more convenient for me.
Cons
The sync does take a little time and isn't instant but honestly it hasn't been a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lovisa T.
Hospitality, 1-10 employees
Less than 6 months
“Clean design with quickbooks boost”
Pros
It has a sleek, modern look and a clean interface that feels visually polished. Moving through the different features is easy so it doesn't take much effort to find what I need.
Cons
Something still missing is built in trust accounting software although they recently added a QuickBooks integration. That connection has been a huge plus for me because it makes pulling all my data from the software much more convenient.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Damiana C.
Hospitality, 1-10 employees
Less than 6 months
“booking that delivers”
Pros
Booking through it feels smooth and the customer support has been top notch. On top of that it really offers incredible value for the money.
Cons
I'd still want the system itself to be available in more languages. Using Google Chrome to translate works but some of my colleagues only speak Spanish. That said having Spanish speaking support has been a big plus.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
Blendi M.
Hospitality, 11-50 employees
Less than 6 months
“Faster replies with AI”
Pros
Running a company focused on managing guest communication for property managers nationwide, we've seen a real improvement since adopting this technology stack. It has helped us respond much faster while still giving thoughtful, well crafted answers. Their AI tool (NIA) has also helped our agents add a more personal and human touch to the guest experience. It can provide recommendations and clear instructions without requiring us to dig through our knowledge base software which has helped reduce overhead while still preserving the high standard of customer service we promise our clients.
Cons
Right now integrations with other OTAs are still fairly early in development. But this seems like something that will get better over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8