Jurny

Pros

Year end reporting had me completely stressed out. I'd spent the whole year fighting with systems that couldn't organize the data the way I needed and eventually I gave up and went back to doing monthly spreadsheets. Then I suddenly needed a detailed consolidated report for the full fiscal year and I was on a tight deadline. I was not excited to try another platform because the previous one felt so limiting and frustrating. The AI took a little time to get used to at first and I'll admit it felt a bit strange in the beginning but once I kept working with it everything started to click. Before long I was able to understand the reports it generated and get exactly the information I needed. It even showed me how to build my own reports from scratch with the freedom to display whatever data I want. No restrictions, tons of useful options and everything was simple enough to learn without needing any technical background. This is hands down the best technology I've seen in the hospitality industry.

Cons

Don't have anything negative to say. The software keeps evolving and getting better all the time. I've been with them since before the AI features were introduced and it feels like I'm constantly learning new things because they're always ahead of the curve.

Pros

This platform feels incredibly innovative. New, mind blowing features keep getting added though not all are easy to figure out. It includes a built in AI assistant and the client support is excellent with a dedicated CSM. There are generally many settings and options to explore and the amount of value it delivers goes far beyond being just a PMS.

Cons

I do run into glitches from time to time. That's probably part of having a platform that's constantly evolving which is both a benefit and a drawback. Still those issues can affect daily operations and get frustrating. I expect it to get better over time as the product improves and feedback is addressed. The platform can also be confusing at times since it's not always clear what certain settings actually control or execute.

Pros

Having a dedicated account representative has been the biggest advantage for me. He's incredibly well informed, responds fast and already knows my history, past questions and how my company operates. Very few PMS providers offer that kind of personalized support unless you're paying extra for it. It makes a huge difference compared with being routed through a generic customer service phone or email queue where you have to explain everything from scratch each time. The AI feature has also been great! It's usually the first place I go anytime I'm unsure about something. The guidance is clear, easy and broken down step by step which helps a lot since I'm not especially tech savvy. Another thing I really appreciate is that they actually pay attention to customer feedback. I've passed along tweaks and suggestions through my personal account rep and within just a few weeks I saw those improvements rolled out. That level of responsiveness is honestly amazing! Before moving forward with the software I tested two other big name software platforms and disliked both of them. They were clunky, difficult to use and the customer support was disappointing so I ended up walking away from each one. I spent close to a year researching other options and kept circling back to this. Every comparison seemed to point me back here. Eventually I stopped searching and fully committed to this software and it has easily been the best technology decision I've made.

Cons

At first the mobile app felt underdeveloped and in STR management that matters because we're not always sitting in front of a laptop. Over time though it became clear they had been prioritizing the full platform first. Not long after they started putting more focus on the app as well. A lot of the suggestions I shared seem to have been taken seriously and it's been improving more and more every day.