Jurny Reviews

“hospitality reporting breakthrough

Pros

Year end reporting had me completely stressed out. I'd spent the whole year fighting with systems that couldn't organize the data the way I needed and eventually I gave up and went back to doing monthly spreadsheets. Then I suddenly needed a detailed consolidated report for the full fiscal year and I was on a tight deadline. I was not excited to try another platform because the previous one felt so limiting and frustrating. The AI took a little time to get used to at first and I'll admit it felt a bit strange in the beginning but once I kept working with it everything started to click. Before long I was able to understand the reports it generated and get exactly the information I needed. It even showed me how to build my own reports from scratch with the freedom to display whatever data I want. No restrictions, tons of useful options and everything was simple enough to learn without needing any technical background. This is hands down the best technology I've seen in the hospitality industry.

Cons

Don't have anything negative to say. The software keeps evolving and getting better all the time. I've been with them since before the AI features were introduced and it feels like I'm constantly learning new things because they're always ahead of the curve.

“Packed with innovation

Pros

This platform feels incredibly innovative. New, mind blowing features keep getting added though not all are easy to figure out. It includes a built in AI assistant and the client support is excellent with a dedicated CSM. There are generally many settings and options to explore and the amount of value it delivers goes far beyond being just a PMS.

Cons

I do run into glitches from time to time. That's probably part of having a platform that's constantly evolving which is both a benefit and a drawback. Still those issues can affect daily operations and get frustrating. I expect it to get better over time as the product improves and feedback is addressed. The platform can also be confusing at times since it's not always clear what certain settings actually control or execute.

“Best technology move yet

Pros

Having a dedicated account representative has been the biggest advantage for me. He's incredibly well informed, responds fast and already knows my history, past questions and how my company operates. Very few PMS providers offer that kind of personalized support unless you're paying extra for it. It makes a huge difference compared with being routed through a generic customer service phone or email queue where you have to explain everything from scratch each time. The AI feature has also been great! It's usually the first place I go anytime I'm unsure about something. The guidance is clear, easy and broken down step by step which helps a lot since I'm not especially tech savvy. Another thing I really appreciate is that they actually pay attention to customer feedback. I've passed along tweaks and suggestions through my personal account rep and within just a few weeks I saw those improvements rolled out. That level of responsiveness is honestly amazing! Before moving forward with the software I tested two other big name software platforms and disliked both of them. They were clunky, difficult to use and the customer support was disappointing so I ended up walking away from each one. I spent close to a year researching other options and kept circling back to this. Every comparison seemed to point me back here. Eventually I stopped searching and fully committed to this software and it has easily been the best technology decision I've made.

Cons

At first the mobile app felt underdeveloped and in STR management that matters because we're not always sitting in front of a laptop. Over time though it became clear they had been prioritizing the full platform first. Not long after they started putting more focus on the app as well. A lot of the suggestions I shared seem to have been taken seriously and it's been improving more and more every day.

“handy console with useful integrations

Pros

Running our BnB is more manageable with it because the console is simple to use and the integration with several third party tools adds a lot of convenience.

Cons

Support coverage in the Australian time zone is a bit limited. The team is always willing to help but the timing can be tricky sometimes. They keep rolling out new features although the training around them feels somewhat limited.

“User friendly automation that saves time

Pros

Right from the start it has felt very use friendly. The interface is clean and well organized so managing properties and reservations is easy. Its automation tools save me a lot of time especially when it comes to guest communication and handling check ins. Nia (the AI super agent) also makes guest support and interactions much quicker and more efficient.

Cons

I haven't run into any real issues with it. Everything has worked very well for me. If I were to suggest one improvement it would be adding the ability to upload short videos for arrival guides particularly for properties that are harder to access.

“Smart pricing and helpful support

Pros

One of the best parts is the smart pricing and a lot of tasks happen automatically without me having to stay on top of everything. That has been a huge help. Having one main point of contact also makes a big difference. Their team has been amazing and has helped me a lot especially since it takes time to understand all the intricacies of the platform.

Cons

Something I really wish they offered is an 800 customer service number. There are times when something urgent comes up and the general email support has not replied as quickly as I've needed.

“Flexible platform with smart AI

Pros

Having all things bundled into a single platform has been a huge plus for us. We've also really been enjoying all the AI features it keeps introducing.

Cons

I'd still like to see improvement in the photo upload process for listings since it feels a bit inconvenient. VRBO inquiries are also tough to wok with although that may be more of a VRBO issue than something this software can actually control.

“Property hub

Pros

Everything for our property management being in one place has made a big difference for us. As the business has expanded into more channels especially direct booking this software has become the central system we rely on to run the important parts of the operation without jumping between tools. The integration with Airbnb which is our main channel has worked really well.

Cons

A few things still need work. First the VRBO integration needs to be stronger because it still feels limited. Right now our VRBO payment setup charges guests for the full stay upfront and that has frustrated some guests. It could be a setting I haven't adjusted yet but if not offering incremental payment options for VRBO bookings would be a helpful improvement. Another thing that would make the platform better is the ability to set a default property. Since we only have one property having to choose it again from a dropdown every time I move to a different screen feels unnecessary and adds extra time and effort. A simple 'make this my default' option in the UI would solve that and it wouldn't affect users managing multiple properties since they would still be able to select whichever property they need. Channel updates from Wheelhouse could also happen faster. Lastly we can't change the email address it has assigned to us for Wheelhouse which is a bit inconvenient even though we've been able to work around it.

“all platforms in one view

Pros

Having it all connected with other platforms gives me a single place to see all my listings at a glance and it works with most of the platforms I use.

Cons

The pricing is the only real downside. For just one property it feels a bit expensive. The base plan includes two properties but since I only manage one that setup doesn't really benefit me.

“Powerful upgrades and integrations

Pros

Compared with other options this has brought a lot of meaningful improvements and upgrades. The integrations are especially important and add a lot of value.

Cons

Like most startups it's still going through some growing pains. A few parts of the functions feel a bit clunky and not as accessible yet but it's clear the team is actively working to improve them.

“very user friendly and smooth

Pros

Nia (the AI tool) is excellent and the platform is incredibly simple to use. It feels very user friendly overall.

Cons

Honestly I have no complaints. Everything has been perfect, the software lived up to my expectations and Dennise has been absolutely superb!

“modern features....

Pros

It feels like a 21st century alternative to the more established property management platforms with innovative features and a fresh modern approach in general though it is still evolving.

Cons

That said it currently lacks connectivity and it may be a bit too early stage for mature STR businesses when it comes to reliability and the specific features they need.

“NIA innovation

Pros

Feels like a real step forward for hospitality tech especially with the way it uses AI through Nia. The platform comes with a wide range of features and the customer support has been consistently strong which makes it an appealing option for property managers who want to simplify daly operations and create a better guest experience. As the product keeps developing it clearly has the potential for even more improvements that could strengthen its place as a leader in hospitality technology.

Cons

There were only a couple of small issues at first like the NIA icon not appearing and NIA not responding to inquiries but those were resolved quickly and everything is now working properly.

“support team made onboarding effortless

Pros

Getting everything online set up at first can feel pretty overwhelming but the support team was amazing! They guided me through the process step by step and were always available to answer every question I had.

Cons

Working in the STR space in general meant there were a lot of hosting tools I still had to understand and put in place before expanding beyond just Airbnb. I'm the type of person who wants every detail checked and rechecked before going live so there was definitely a lot to go through. Still their team did an excellent job helping me figure out all of it.

“aesthetically appealing interface

Pros

The interface is really user friendly and simple to work with. On top of that the support team is outstanding and has been a huge help in keeping my business running successfully.

Cons

It is still a startup but it has a strong vision and I believe they're on track to reach their goals. There are just a few small things in the calendar and pricing areas that could be refined to make things more user friendly. I'm still able to get everything done though with a few adjustments there could be fewer steps involved.

“all in one platform win

Pros

Just getting started with the software and it's been a really positive experience so far. Having all the tools I need gathered in one place is a huge plus. The onboarding team has been fantastic and the platform has been very simple to figure out and use. I'd definitely recommend it to other STR hosts.

Cons

At this point everything has been going well and I haven't run into anything I dislike. I've only been using it for a short period so it's still early.

“Simple onboarding

Pros

Was very easy to start off with and everyone on the team was friendly and helpful throughout the onboarding process.

Cons

Did take a while to complete but the team's support made the whole process much simpler to manage.

“Complete property management win

Pros

Covers every part of property management we need making it a complete solution for running our business.

Cons

At the moment there isn't a host app available so we still have to log in through the platform to use it.

“responsive support all the way

Pros

One thing I really appreciate is the constant communication through the Slack channel. It keeps everything moving and makes it simple to stay updated and get help when needed.

Cons

Starting off did take some time and there were a few early growing pains to work through during onboarding. That said it was absolutely worth it once everything was settled and running properly.

“Complete inbox win

Pros

Managing a rental property can get pretty hectic especially when you're short on time and still learning the ropes. This PMS has been a huge help because the inbox is excellent, I can see messages from all my different channels in one place and respond to each of them without jumping around. The Turno integration has also been an excellent find for our team.

Cons

Getting my head around all of the integrations felt a little confusing in the beginning but their regular updates and responsive support team have made a big difference. They've been doing a lot to make everything more understandable for users like me who are still new to this kind of technology.

“villa management made effortless

Pros

Running my villa has become so much simpler now that I only need to check one site instead of jumping between countless websites. Their AI has also been incredibly helpful especially for replying to guest reviews in the guest's own language which has made things much more convenient for me.

Cons

The sync does take a little time and isn't instant but honestly it hasn't been a major issue.

“Clean design with quickbooks boost

Pros

It has a sleek, modern look and a clean interface that feels visually polished. Moving through the different features is easy so it doesn't take much effort to find what I need.

Cons

Something still missing is built in trust accounting software although they recently added a QuickBooks integration. That connection has been a huge plus for me because it makes pulling all my data from the software much more convenient.

“booking that delivers

Pros

Booking through it feels smooth and the customer support has been top notch. On top of that it really offers incredible value for the money.

Cons

I'd still want the system itself to be available in more languages. Using Google Chrome to translate works but some of my colleagues only speak Spanish. That said having Spanish speaking support has been a big plus.

“Faster replies with AI

Pros

Running a company focused on managing guest communication for property managers nationwide, we've seen a real improvement since adopting this technology stack. It has helped us respond much faster while still giving thoughtful, well crafted answers. Their AI tool (NIA) has also helped our agents add a more personal and human touch to the guest experience. It can provide recommendations and clear instructions without requiring us to dig through our knowledge base software which has helped reduce overhead while still preserving the high standard of customer service we promise our clients.

Cons

Right now integrations with other OTAs are still fairly early in development. But this seems like something that will get better over time.