LobbyPMS Reviews

Pros

Having both the POS service and reservation management in the same platform makes daily operations much simpler and more manageable.

Cons

Although the menu is fairly clear at first glance many of the submenu options are not as acessible which makes certain tasks harder to complete and some information more difficult to find. It would also be very helpful to separate adults from children in reservations without being forced to use a special child rate and instead be able to choose rates based on the children's ages. Another improvement would be the option to transfer accommodation charges to other rooms so they are posted as accommodation charges in the new room rather than under extras and consumptions. It would also be useful to create multiple reservations under one person's name in the mobile version. We also work with a special partner (Glamper) and would love to have integration with their platform. We understand that developing this kind of process takes work but it would be worth checking whether there are other properties like ours (using this software) that would also be interested so the feasibility of that integration could be evaluated.

Pros

It's very simple to use and I can access it from anywhere even on my phone.

Cons

One downside is that a payment can't be deleted once an invoice has been generated and if a customer pays more than the product costs,the system won't let me enter that payment.

Pros

I really love how simple it is to use. It feels very practical and makes everything much more convenient.

Cons

As a channel manager though it still has quite a bit of room for improvement.

Pros

The most important thing for us is that it works online so we can stay connected and use it from anywhere.

Cons

At times we run into issues that never really get resolved and we end up having to learn how to work around them instead of seeing them fixed.

Pros

Something I really appreciate about it is how simple it is to use and it comes with excellent features that are essential for running my business properly.

Cons

The option for moving reservations to a future date is not very intuitive and can be a bit hard to understand.

Pros

The product feels user friendly, practical and simple to use.

Cons

Software runs very slowly across the different tasks involved when entering information.

Pros

Being able to manage all my reservations directly from one single program is what I appreciated most and it's actually the reason I decided to buy the package. The software is designed in a simple way that makes it accessible for everyone. I still have more features to explore but my first impression has been very positive.

Cons

Covers all the needs of a hostel like mine so overall it does the job well. The only thing I would like to see improved is the connection with airbnb. I'm also not very fond of how the point of sale section is set up.

Pros

Really helps with the daily activities we have to handle in the hotel business and makes the work much easier to manage.

Cons

It would be nice if they introduced a more efficient mobile app.

Pros

It comes with all the features you need and adapts really well to any type of hotel.

Cons

Haven't run into any downsides because the software already includes everything necessary.

Pros

Simple to use, easy to access, clear to understand and budget friendly.

Cons

I honestly have no complaints at all, everything works really well and I'm very happy with it.

Pros

Using it has been very easy and the pricing is really reasonable for what it offers. The connectivity works well, support responds quickly and being cloud based means I can check everything from either a PC or my phone. It's also been very stable overall.

Cons

Has helped us cover all the operational and administrative needs of the hotel while keeping reservations and their tracking fully updated. They are also continuously improving the system and paying attention to user feedback for future updates.

Pros

Running a small hotel or hostel is much more organized with this software. It comes with a wide range of features and modules including Point of Sale, inventory, accounting, reporting and plenty more that help manage everyday operations in one place. One feature that really impressed me and that I had never seen in a PMS before is the public API. If your organization has the ability to build its own modules you can adapt the system to match your specific needs.

Cons

There is still some room to improve especially when it comes to the graphical user interface.