Maestro PMS Reviews

Pros

Maestro took hardly any time learning and using it day to day has been very easy. Once I understood how the operations worked, setting up guest reservations became quick and painless. I am really happy that this is the program we use.

Cons

My only real complaint with�it�is the date behavior when entering a reservation. At times I will put in a date and choose New Guest Resv and�it�will switch to the previous day, the next day or even some completely random date. I am not sure whether that's a default setting or just a system issue.

Pros

Getting comfortable with the software didn't take long at all. After learning the basic operations, setting up guest reservations became quick and simple. I'm really happy that this is the program we use.

Cons

One issue I've noticed with it is that when entering a date and choosing "New Guest Resv" the system will sometimes switch the date to the previous day, the next day or even a totally random one. I'm not sure whether that's a default setting or some kind of glitch.

Pros

One thing that really stands out to me is how customizable the system is and the customer service team has been fantastic as well. As its Support is consistently available whenever I need help, whether it's troubleshooting a problem or putting together custom reports.

Cons

Honestly there's very little I can point to as a downside.

Pros

One of the best parts about Maestro PMS is how customizable it is and the customer service team has been fantastic as well. Maestro Support is consistently available and quick to respond whenever I need help, whether it's troubleshooting a problem or putting together custom reports.

Cons

Honestly there isn't much I can point to as a downside.

Pros

Being able to merge information across multiple hotel properties is definitely a helpful feature and worked well for us.

Cons

Coming from Opera�this system�felt very confusing in the beginning. I was used to working with several windows open at the same time and�this one�felt very restrictive.�It�was frustrating that I couldn't simply exit a rate query without being pushed into making a reservation and there really should be a simpler way to check rates without entering a turn away code every single time. I also disliked being limited to only one screen at once. For larger properties, I would not recommend�it�because my staff had a hard time understanding�it�and multitasking efficiently.�It�also takes a lot of time to learn all the workarounds and little tricks needed to use�it�properly. On top of that I ran into repeated issues whenever my credit card information rules changed and�it�sometimes over-authorized cards during guest check-in.

Pros

Being able to merge information across multiple hotel properties is definitely useful for smaller properties.

Cons

Coming from Opera this system felt very confusing at the beginning and it works best fro single property use. I was used to working with multiple windows at the same time and this one felt very restrictive. It would not even let you back out of a rate query easily without forcing you to make a reservation. There really should be a simpler way to check rates without entering a turn away code every single time. I also did not like that only one screen could be open at once. For larger properties I would not recommend it because my staff had a hard time understanding it and multitasking in the system. It also takes a lot of time to learn all the little tips and workarounds. They really need to support multiple windows. Also I ran into several issues when my credit card information rules changed which caused cards to be over authorized during guest check in.

Pros

After getting through the initial learning curve, the system becomes very simple to navigate and work through quickly. It handled just about every part of hotel operations well including inventory and rate management, guest profiles, reservations, sales and accounting. Even after using it for 7 years, there were still functions I never fully explored because it offers so much. The part I liked most was how fast I could pull up important details, whether that was guest, company or group history, room availability and pricing or accounting and sales numbers. That quick access to information made a big difference because a hotel really depends on steady information flow to run properly. I especially loved the rate-loading setup, where I could automate rate changes based on dates, days of the week, occupancy, room type or any mix of those factors. That feature was extremely useful because if inventory changed unexpectedly while I was away, the system could automatically raise or lower rates to help maintain the best possible average daily rate and occupancy. Inventory management was also very easy now. Even with 9 room types, I could still rely on different reports to check total occupancy, room-type occupancy and even occupancy by specific room. There is honestly a lot more I could say. Overall it is a dependable PMS and I would absolutely use it again.

Cons

My only real issue with the program was the learning curve at the beginning. The version we used was actually easier to operate without a mouse so�it�was necessary to memorize the mnemonics, meaning all of the ALT-letter shortcuts for different functions. I still remember that reservations was ALT-I-R. That became more confusing because similar tasks did not always use consistent shortcut patterns. For example in an individual guest reservation, I would open notes with ALT-I-N but in a group reservation, I had to use ALT-I-T instead.

Pros

Takes a bit of time to get used to it but once that clicks moving through the system becomes very fast. It handles just about every part of hotel operations well from inventory and rate management to guest profiles, reservations, sales and accounting. After using it for seven years I still felt like there were functions I hadn't even touched because the system offers so much. The biggest advantage for me was how quickly I could pull up important information whether it was guest, company/group history, room availability and pricing or accounting and sales numbers. That kind of fast access really matters in a hotel environment where information needs to move quickly for operations to stay on track. Rate loading was another feature I really appreciated. I could set up automatic rate changes based on dates, day of week, occupancy, room type or any mix of those factors. That automation was especially useful because if inventory shifted unexpectedly while I was off the system could still adjust rates up or down to help maximize ADR and occupancy. Inventory management also worked very well. Even with nine different room types the reports made it simple to monitor total occupancy, occupancy by room type and even drill down to individual rooms. There's honestly a lot more I could say. Overall this is a very solid PMS and I would absolutely use it again.

Cons

My only real issue with the program was that it took some time figure out. The version we used was much easier to work with without relying on a mouse so it was important to memorize the mnemonics and ALT letter shortcuts for nearly every function. I still remember that reservations was 'ALT' 'I' 'R'. It became more confusing because similar tasks didn't always use matching shortcut patterns. For example in a guest reservation I would use 'ALT' 'I' 'N' to open notes but in a group reservation I had to use 'ALT' 'I' 'T' instead.

Pros

Right away the interface felt user friendly and pleasant to look at. I don't have to spend much time digging around to find the functions I need which makes daily use pretty easy. It works reliably and offers many of the same features I've seen in other PMS systems I've used before.

Cons

Honestly I don't have any major complaints to point out. It feels like a fairly standard PMS and like most of them it has its own strengths and weaknesses but overall they all tend to accomplish the same core tasks.

Pros

One of the biggest advantages is how much freedom there is to build the system around the way we operate. Being able to customize the property setup to match our preferences has been really valuable and the analytics included with the PMS are excellent.

Cons

Connecting it with other softwares has been a challenge. We've had a really hard time finding a CRM that offers true two way communication with this software.

Pros

The software offers plenty of options which makes it adaptable for many different types of businesses. The support team has been outstanding and it's clear that they are genuinely committed to helping its clients succeed.

Cons

Working out the best way to handle certain tasks can be challenging and some things that seem like they should be simple end up being more complicated than expected.

Pros

Once the handover and training were done getting started was very easy. Unlike some other systems that feel complicated from day one this one is simple to use and gives you really useful information right when you need it. It makes daily work much easier because of how well the processes are handled.

Cons

The interface could still use a bit more attention to make it feel more modern and better aligned with how fast the industry is moving.

Pros

In hospitality everything comes down to people: building connections, helping guests and managing constant interactions. That's why having a software vendor that values people just as much is incredibly important. This software really stands out because of its support team, that's where they separate themselves from other options. Their Canadian hospitality really comes through in every interaction.

Cons

Like a lot of PMS platforms, the interface looks a little outdated. That said the HTML version does feel more refined and polished.

Pros

After you've been trained on it the product is really simple to use and works very well. The vendor has been great to deal with and the support team has been consistently excellent.

Cons

The one part that feels confusing is that some yes/no settings seem reversed so yes means no and no means yes.

Pros

Has been excellent to work with for back end functions. Their support is outstanding and the sales team was just as strong. They really took the time to listen and worked closely with our team to understand our software requirements, IT setup, staffing and the needs of our guests. That level of attention made it clear that their product was the best match for our resort. We also purchased the top tier support package and they have consistently gone above and beyond to provide what we need. The software also offers a huge number of customized and customizable features. It includes many modules that support the different areas of operation for a resort like ours.

Cons

Since the company is based in Canada we had to update our phone plan to include calls to the softwares technical support. Its GUI is fairly basic. The interface looks and functions in a dated way almost like an old text based system. The menu bar and menu lists are not very easy and some lists run 20 items long which makes it difficult to locate what you need. Copy and paste only works in text entry fields. Overall it feels inconvenient and not very user friendly. The information is in the system but it can take 10 to 12 steps to finally get to it.

Pros

Getting started with it felt very natural and the system is incredibly easy to learn. Its user friendly design has made daily tasks much simpler and the interfaces have really improved how we communicate within the property management system. The biggest highlight though is the customer service, it's truly beyond five star! Responses are fast and the team is genuinely caring and invested in helping. I would absolutely recommend this software!

Cons

I haven't run into any cons so far.