Maestro PMS Reviews

“Transaction reports are incredibly powerful

Pros

The general and transaction reports are incredibly powerful and make it much easier to understand the key metrics. Customer service is also very professional as well and they respond quickly whenever there's an issue to resolve.

Cons

Well the pricing structure isn't very flexible and a modular plan would suit our needs much better. On top of that the user interface feels far too old-fashioned.

“powerful reporting

Pros

General reports and transaction reports are powerful and make it much easier to understand the metrics. On top of that the customer service team is professional and quick to resolve any cases that come up.

Cons

Pricing plan is not very flexible and a modular option would suit our needs much better. The user interface feels old fashioned though the reports remain useful.

“outdated and frustrating to use

Pros

It seems like a better fit for a larger hotel setup which is one positive. Other than that there really is not much I can say I enjoyed about using it because it was very difficult to work with.

Cons

The software looks outdated and old fashioned.�It�was extremely hard to use and even training staff on�it�was a challenge.�It�honestly felt almost impossible to manage although that may have been because we were working with an older version.

“Dated and frustrating to Use

Pros

It seems better suited for a larger hotel setup which is probably its strongest point. Beyond that there really were not many things about the product that worked well for us and it was very hard to use.

Cons

System felt outdated and antiquated overall. It was extremely difficult to use and even training people on it was a challenge. Maybe our version was old but the whole thing still felt nearly impossible to work with.

“always give fast responses

Pros

Maestro PMS delivers what it promises and comes with plenty of options to match different client needs. The part that has stood out most to me is the quality of support and how fast the team responds. Whether it's everyday technical questions or help with newer technology upgrades, the team is consistently quick to reply and genuinely works toward finding solutions.

Cons

One area that still feels complicated is the group package rate setup.�It�seems fairly complex and has been hard to fully understand so I'll need to keep learning�it�and continue asking questions as I go.

“responsive support

Pros

Delivers what's promised and comes with plenty of options to match different client needs. The part that really stands out is the support team and how quickly they respond. Whether it's everyday technical questions or help with new technology upgrades their team is consistently responsive and clearly committed to finding solutions.

Cons

Setting up group package rates feels pretty complicated and it has been hard to fully understand. I'll need to keep learning how it works and continue asking questions.

“Most impressive PMS I have used

Pros

Out of all the property management systems I have used, it is by far the most impressive. It's incredibly powerful and packed with functionality for just about everything I could possibly need. On top of that the customer service and tech support have been outstanding.

Cons

The downside is that�it�can is very hard to navigate for someone new and getting a new Front Desk Agent properly trained takes quite a bit of time and effort.

“better than much costlier systems

Pros

Maestro is very easy to use and it packs in the kind of functionality you usually see in systems that cost two or three times more. Plus the support team has been consistently on point whenever help is needed.

Cons

Reporting tools in�it�are amazing overall but I do wish there were an in-app custom report builder for end users, more like what Salesforce offers without having to pay for extra licenses. Right now exporting to Excel or CSV is possible but that still means working from standard canned reports in the end. They also offer an analytics product though�it�comes with additional licensing requirements.

“Schedules meeting!

Pros

Being able to check availability and schedule meeting rooms alongside guest rooms in one place works really well.

Cons

The biggest challenge is the learning curve although some people do pick�it�up faster than others.

“Support resolved issues quickly

Pros

Whenever I ran into issues, the customer support team was consistently very helpful. The rep I usually dealt with could almost always resolve my problems directly instead of having to pass them along for escalation.

Cons

It�can be pretty glitchy and while support is strong and usually gets�it�working again, they often fixed the issue without actually showing us what caused�it�or what we should do ourselves when�it�happens.

“support is always exceptional

Pros

The transaction details are very useful, customer support has been consistently helpful and the auditing reports are a strong part of the system.

Cons

One major gap is the tax reporting for annual 1099 and 1042-S forms. As a US based user, we need both and even though this feature was requested more than three years ago,�it�still hasn't been prioritized. For US clients that's a significant downside.

“Best support from any tech company

Pros

Without a doubt, this has been the best support I have ever received from a tech company. Responses to questions come quickly and they also offer monthly training sessions at no additional charge.

Cons

Some of the naming conventions are confusing, the navigation is also difficult and the online help section is too vague to be truly useful.

“booking tracking but check-in issues

Pros

I find it helpful for entering events, tracking bookings, processing payments and keeping records of both events and room reservations.

Cons

From a hotel operations perspective,�it�isn't very user friendly. Checking in a guest takes employees too many steps, the reports are difficult to pull and work with and support can be inconsistent since the person you reach is not always pleasant or helpful.

“Powerful features

Pros

Among all the property management systems I've used, Maestro easily feels like the most impressive. It's extremely powerful and packed with functionality for just about everything I could need. On top of that, the customer service and technical support have been outstanding.

Cons

The biggest challenge is how hard it is for new users to learn. Training a new Front Desk Agent takes time and ends up being a fairly involved process.

“feature packed and dependable

Pros

Feels very user friendly to work with. It also includes the kind of functions you usually see in systems that cost two to three times more and the support team has been consistently spot on.

Cons

Even though it offers strong reporting options I still wish it had an in app custom report builder for end users more like Salesforce but without needing extra license costs. You can export reports to Excel and CSV but at the end of the day you're still just exporting standard canned reports. They do have an analytics product as well but that also comes with additional licensing.

“Smooth room and meeting scheduling

Pros

It's really convenient being able to check availability and schedule meeting rooms alongside guest rooms without any trouble.

Cons

A huge downside is that it requires some time to figure out initially although some people do pick it up faster than others.

“helpful support team

Pros

Whenever I ran into an issue the customer support team was reliable. The rep I usually spoke with could resolve my problems directly instead of having to pass them along or escalate them.

Cons

The software can occasionally have glitches but support fixes them quickly. However they don't always show us how to handle them ourselves next time

“reliable reporting

Pros

The transaction details are thorough, customer support has been very dependable and the auditing reports have been especially useful for our needs.

Cons

A major gap is the tax reporting for 1099s and 1042s. Since we're based in the US we need both every year and even though this feature was requested more than three years ago it still hasn't been prioritized. For US clients that's a significant downside.

“Outstanding support and Training

Pros

Without a doubt this has been the mot responsive support I've ever received from a tech company. The team responds to questions quickly and they also offer monthly training sessions at no additional cost.

Cons

Some of the naming conventions are misleading, the navigation feels a bit inconvenient and the online help feature less detailed than ideal.

“booking tools, buggy workflow

Pros

It's helpful for entering events, tracking bookings, processing payments and keeping records of both events and room reservations for back office.

Cons

From a hotel operations perspective the system is not very user friendly at the front desk. Checking in a guest takes employees too many steps, reports are difficult to pull and work with and when contacting support the representative is not always friendly or helpful.

“Quick to learn and easy setup

Pros

Maestro took hardly any time learning and using it day to day has been very easy. Once I understood how the operations worked, setting up guest reservations became quick and painless. I am really happy that this is the program we use.

Cons

My only real complaint with�it�is the date behavior when entering a reservation. At times I will put in a date and choose New Guest Resv and�it�will switch to the previous day, the next day or even some completely random date. I am not sure whether that's a default setting or just a system issue.

“simple reservations and happy team

Pros

Getting comfortable with the software didn't take long at all. After learning the basic operations, setting up guest reservations became quick and simple. I'm really happy that this is the program we use.

Cons

One issue I've noticed with it is that when entering a date and choosing "New Guest Resv" the system will sometimes switch the date to the previous day, the next day or even a totally random one. I'm not sure whether that's a default setting or some kind of glitch.

“Highly customizable software

Pros

One thing that really stands out to me is how customizable the system is and the customer service team has been fantastic as well. As its Support is consistently available whenever I need help, whether it's troubleshooting a problem or putting together custom reports.

Cons

Honestly there's very little I can point to as a downside.

“Good customization

Pros

One of the best parts about Maestro PMS is how customizable it is and the customer service team has been fantastic as well. Maestro Support is consistently available and quick to respond whenever I need help, whether it's troubleshooting a problem or putting together custom reports.

Cons

Honestly there isn't much I can point to as a downside.

“strong features but restrictive workflow

Pros

Being able to merge information across multiple hotel properties is definitely a helpful feature and worked well for us.

Cons

Coming from Opera�this system�felt very confusing in the beginning. I was used to working with several windows open at the same time and�this one�felt very restrictive.�It�was frustrating that I couldn't simply exit a rate query without being pushed into making a reservation and there really should be a simpler way to check rates without entering a turn away code every single time. I also disliked being limited to only one screen at once. For larger properties, I would not recommend�it�because my staff had a hard time understanding�it�and multitasking efficiently.�It�also takes a lot of time to learn all the workarounds and little tricks needed to use�it�properly. On top of that I ran into repeated issues whenever my credit card information rules changed and�it�sometimes over-authorized cards during guest check-in.

“confusing workflow and limited multitasking

Pros

Being able to merge information across multiple hotel properties is definitely useful for smaller properties.

Cons

Coming from Opera this system felt very confusing at the beginning and it works best fro single property use. I was used to working with multiple windows at the same time and this one felt very restrictive. It would not even let you back out of a rate query easily without forcing you to make a reservation. There really should be a simpler way to check rates without entering a turn away code every single time. I also did not like that only one screen could be open at once. For larger properties I would not recommend it because my staff had a hard time understanding it and multitasking in the system. It also takes a lot of time to learn all the little tips and workarounds. They really need to support multiple windows. Also I ran into several issues when my credit card information rules changed which caused cards to be over authorized during guest check in.

“important details are accessible

Pros

After getting through the initial learning curve, the system becomes very simple to navigate and work through quickly. It handled just about every part of hotel operations well including inventory and rate management, guest profiles, reservations, sales and accounting. Even after using it for 7 years, there were still functions I never fully explored because it offers so much. The part I liked most was how fast I could pull up important details, whether that was guest, company or group history, room availability and pricing or accounting and sales numbers. That quick access to information made a big difference because a hotel really depends on steady information flow to run properly. I especially loved the rate-loading setup, where I could automate rate changes based on dates, days of the week, occupancy, room type or any mix of those factors. That feature was extremely useful because if inventory changed unexpectedly while I was away, the system could automatically raise or lower rates to help maintain the best possible average daily rate and occupancy. Inventory management was also very easy now. Even with 9 room types, I could still rely on different reports to check total occupancy, room-type occupancy and even occupancy by specific room. There is honestly a lot more I could say. Overall it is a dependable PMS and I would absolutely use it again.

Cons

My only real issue with the program was the learning curve at the beginning. The version we used was actually easier to operate without a mouse so�it�was necessary to memorize the mnemonics, meaning all of the ALT-letter shortcuts for different functions. I still remember that reservations was ALT-I-R. That became more confusing because similar tasks did not always use consistent shortcut patterns. For example in an individual guest reservation, I would open notes with ALT-I-N but in a group reservation, I had to use ALT-I-T instead.

“Powerful hotel management toolkit

Pros

Takes a bit of time to get used to it but once that clicks moving through the system becomes very fast. It handles just about every part of hotel operations well from inventory and rate management to guest profiles, reservations, sales and accounting. After using it for seven years I still felt like there were functions I hadn't even touched because the system offers so much. The biggest advantage for me was how quickly I could pull up important information whether it was guest, company/group history, room availability and pricing or accounting and sales numbers. That kind of fast access really matters in a hotel environment where information needs to move quickly for operations to stay on track. Rate loading was another feature I really appreciated. I could set up automatic rate changes based on dates, day of week, occupancy, room type or any mix of those factors. That automation was especially useful because if inventory shifted unexpectedly while I was off the system could still adjust rates up or down to help maximize ADR and occupancy. Inventory management also worked very well. Even with nine different room types the reports made it simple to monitor total occupancy, occupancy by room type and even drill down to individual rooms. There's honestly a lot more I could say. Overall this is a very solid PMS and I would absolutely use it again.

Cons

My only real issue with the program was that it took some time figure out. The version we used was much easier to work with without relying on a mouse so it was important to memorize the mnemonics and ALT letter shortcuts for nearly every function. I still remember that reservations was 'ALT' 'I' 'R'. It became more confusing because similar tasks didn't always use matching shortcut patterns. For example in a guest reservation I would use 'ALT' 'I' 'N' to open notes but in a group reservation I had to use 'ALT' 'I' 'T' instead.

“clean interface and familiar tools

Pros

Right away the interface felt user friendly and pleasant to look at. I don't have to spend much time digging around to find the functions I need which makes daily use pretty easy. It works reliably and offers many of the same features I've seen in other PMS systems I've used before.

Cons

Honestly I don't have any major complaints to point out. It feels like a fairly standard PMS and like most of them it has its own strengths and weaknesses but overall they all tend to accomplish the same core tasks.

“Standout analytics

Pros

One of the biggest advantages is how much freedom there is to build the system around the way we operate. Being able to customize the property setup to match our preferences has been really valuable and the analytics included with the PMS are excellent.

Cons

Connecting it with other softwares has been a challenge. We've had a really hard time finding a CRM that offers true two way communication with this software.

“flexible features

Pros

The software offers plenty of options which makes it adaptable for many different types of businesses. The support team has been outstanding and it's clear that they are genuinely committed to helping its clients succeed.

Cons

Working out the best way to handle certain tasks can be challenging and some things that seem like they should be simple end up being more complicated than expected.

“user friendly and efficient

Pros

Once the handover and training were done getting started was very easy. Unlike some other systems that feel complicated from day one this one is simple to use and gives you really useful information right when you need it. It makes daily work much easier because of how well the processes are handled.

Cons

The interface could still use a bit more attention to make it feel more modern and better aligned with how fast the industry is moving.

“Outstanding service

Pros

In hospitality everything comes down to people: building connections, helping guests and managing constant interactions. That's why having a software vendor that values people just as much is incredibly important. This software really stands out because of its support team, that's where they separate themselves from other options. Their Canadian hospitality really comes through in every interaction.

Cons

Like a lot of PMS platforms, the interface looks a little outdated. That said the HTML version does feel more refined and polished.

“very solid usability

Pros

After you've been trained on it the product is really simple to use and works very well. The vendor has been great to deal with and the support team has been consistently excellent.

Cons

The one part that feels confusing is that some yes/no settings seem reversed so yes means no and no means yes.

“Best Match for Our Resort

Pros

Has been excellent to work with for back end functions. Their support is outstanding and the sales team was just as strong. They really took the time to listen and worked closely with our team to understand our software requirements, IT setup, staffing and the needs of our guests. That level of attention made it clear that their product was the best match for our resort. We also purchased the top tier support package and they have consistently gone above and beyond to provide what we need. The software also offers a huge number of customized and customizable features. It includes many modules that support the different areas of operation for a resort like ours.

Cons

Since the company is based in Canada we had to update our phone plan to include calls to the softwares technical support. Its GUI is fairly basic. The interface looks and functions in a dated way almost like an old text based system. The menu bar and menu lists are not very easy and some lists run 20 items long which makes it difficult to locate what you need. Copy and paste only works in text entry fields. Overall it feels inconvenient and not very user friendly. The information is in the system but it can take 10 to 12 steps to finally get to it.

“accessible system

Pros

Getting started with it felt very natural and the system is incredibly easy to learn. Its user friendly design has made daily tasks much simpler and the interfaces have really improved how we communicate within the property management system. The biggest highlight though is the customer service, it's truly beyond five star! Responses are fast and the team is genuinely caring and invested in helping. I would absolutely recommend this software!

Cons

I haven't run into any cons so far.