Maestro PMS Reviews

Pros

The general and transaction reports are incredibly powerful and make it much easier to understand the key metrics. Customer service is also very professional as well and they respond quickly whenever there's an issue to resolve.

Cons

Well the pricing structure isn't very flexible and a modular plan would suit our needs much better. On top of that the user interface feels far too old-fashioned.

Pros

General reports and transaction reports are powerful and make it much easier to understand the metrics. On top of that the customer service team is professional and quick to resolve any cases that come up.

Cons

Pricing plan is not very flexible and a modular option would suit our needs much better. The user interface feels old fashioned though the reports remain useful.

Pros

It seems like a better fit for a larger hotel setup which is one positive. Other than that there really is not much I can say I enjoyed about using it because it was very difficult to work with.

Cons

The software looks outdated and old fashioned.�It�was extremely hard to use and even training staff on�it�was a challenge.�It�honestly felt almost impossible to manage although that may have been because we were working with an older version.

Pros

It seems better suited for a larger hotel setup which is probably its strongest point. Beyond that there really were not many things about the product that worked well for us and it was very hard to use.

Cons

System felt outdated and antiquated overall. It was extremely difficult to use and even training people on it was a challenge. Maybe our version was old but the whole thing still felt nearly impossible to work with.

Pros

Maestro PMS delivers what it promises and comes with plenty of options to match different client needs. The part that has stood out most to me is the quality of support and how fast the team responds. Whether it's everyday technical questions or help with newer technology upgrades, the team is consistently quick to reply and genuinely works toward finding solutions.

Cons

One area that still feels complicated is the group package rate setup.�It�seems fairly complex and has been hard to fully understand so I'll need to keep learning�it�and continue asking questions as I go.

Pros

Delivers what's promised and comes with plenty of options to match different client needs. The part that really stands out is the support team and how quickly they respond. Whether it's everyday technical questions or help with new technology upgrades their team is consistently responsive and clearly committed to finding solutions.

Cons

Setting up group package rates feels pretty complicated and it has been hard to fully understand. I'll need to keep learning how it works and continue asking questions.

Pros

Out of all the property management systems I have used, it is by far the most impressive. It's incredibly powerful and packed with functionality for just about everything I could possibly need. On top of that the customer service and tech support have been outstanding.

Cons

The downside is that�it�can is very hard to navigate for someone new and getting a new Front Desk Agent properly trained takes quite a bit of time and effort.

Pros

Maestro is very easy to use and it packs in the kind of functionality you usually see in systems that cost two or three times more. Plus the support team has been consistently on point whenever help is needed.

Cons

Reporting tools in�it�are amazing overall but I do wish there were an in-app custom report builder for end users, more like what Salesforce offers without having to pay for extra licenses. Right now exporting to Excel or CSV is possible but that still means working from standard canned reports in the end. They also offer an analytics product though�it�comes with additional licensing requirements.

Pros

Being able to check availability and schedule meeting rooms alongside guest rooms in one place works really well.

Cons

The biggest challenge is the learning curve although some people do pick�it�up faster than others.

Pros

Whenever I ran into issues, the customer support team was consistently very helpful. The rep I usually dealt with could almost always resolve my problems directly instead of having to pass them along for escalation.

Cons

It�can be pretty glitchy and while support is strong and usually gets�it�working again, they often fixed the issue without actually showing us what caused�it�or what we should do ourselves when�it�happens.

Pros

The transaction details are very useful, customer support has been consistently helpful and the auditing reports are a strong part of the system.

Cons

One major gap is the tax reporting for annual 1099 and 1042-S forms. As a US based user, we need both and even though this feature was requested more than three years ago,�it�still hasn't been prioritized. For US clients that's a significant downside.

Pros

Without a doubt, this has been the best support I have ever received from a tech company. Responses to questions come quickly and they also offer monthly training sessions at no additional charge.

Cons

Some of the naming conventions are confusing, the navigation is also difficult and the online help section is too vague to be truly useful.

Pros

I find it helpful for entering events, tracking bookings, processing payments and keeping records of both events and room reservations.

Cons

From a hotel operations perspective,�it�isn't very user friendly. Checking in a guest takes employees too many steps, the reports are difficult to pull and work with and support can be inconsistent since the person you reach is not always pleasant or helpful.

Pros

Among all the property management systems I've used, Maestro easily feels like the most impressive. It's extremely powerful and packed with functionality for just about everything I could need. On top of that, the customer service and technical support have been outstanding.

Cons

The biggest challenge is how hard it is for new users to learn. Training a new Front Desk Agent takes time and ends up being a fairly involved process.

Pros

Feels very user friendly to work with. It also includes the kind of functions you usually see in systems that cost two to three times more and the support team has been consistently spot on.

Cons

Even though it offers strong reporting options I still wish it had an in app custom report builder for end users more like Salesforce but without needing extra license costs. You can export reports to Excel and CSV but at the end of the day you're still just exporting standard canned reports. They do have an analytics product as well but that also comes with additional licensing.

Pros

It's really convenient being able to check availability and schedule meeting rooms alongside guest rooms without any trouble.

Cons

A huge downside is that it requires some time to figure out initially although some people do pick it up faster than others.

Pros

Whenever I ran into an issue the customer support team was reliable. The rep I usually spoke with could resolve my problems directly instead of having to pass them along or escalate them.

Cons

The software can occasionally have glitches but support fixes them quickly. However they don't always show us how to handle them ourselves next time

Pros

The transaction details are thorough, customer support has been very dependable and the auditing reports have been especially useful for our needs.

Cons

A major gap is the tax reporting for 1099s and 1042s. Since we're based in the US we need both every year and even though this feature was requested more than three years ago it still hasn't been prioritized. For US clients that's a significant downside.

Pros

Without a doubt this has been the mot responsive support I've ever received from a tech company. The team responds to questions quickly and they also offer monthly training sessions at no additional cost.

Cons

Some of the naming conventions are misleading, the navigation feels a bit inconvenient and the online help feature less detailed than ideal.

Pros

It's helpful for entering events, tracking bookings, processing payments and keeping records of both events and room reservations for back office.

Cons

From a hotel operations perspective the system is not very user friendly at the front desk. Checking in a guest takes employees too many steps, reports are difficult to pull and work with and when contacting support the representative is not always friendly or helpful.