Consulting, N/A employees
More than a year
“poor support and broken app”
Pros
It costs less than hiring a traditional property manager but that lower price really shows. Honestly the price is the only thing I can point to as a positive.
Cons
Support is extremely limited and they seem to stop replying around 3 PM PST even though they claim to be available until 6 PM PST. The website and mobile app both have a lot of technical problems and several app features simply do not work. Contracts are not stored anywhere that is easy to find or access. If you are new to renting I would not recommend it because you end up having to do a lot of the work yourself. On top of that they raised the pricing to $65 plus $395 for placement.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Computer Software, N/A employees
Less than 6 months
“simple on any device”
Pros
One of the things I enjoyed most while trying this software was how user friendly it feels and how simple it is to use. It's also open source which is a big plus and I can run it on both Windows and Mac OS without any trouble.
Cons
Support does reply quickly but I still think there are several areas that need refinement especially the user interface.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Software Engineer, N/A employees
Less than 6 months
“Many useful features”
Pros
Getting started with it was simple thanks to its accessible design and practical feature set. Everything feels easy to use and the features included have been genuinely useful in daily work.
Cons
A few parts of the interface could still use a bit more polish but it does not take away much from the overall experience.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Defense & Space, N/A employees
Less than a year
“clean UI and promising value”
Pros
It really cuts out a lot of the unnecessary middle layer that always felt like wasted money to me. There are still a few things I'd like to see improved but at this stage it feels like the best option available. I also have a lot of confidence that the company will keep making it better over time. The interface is lovely too.
Cons
Communication has been very good although I'd appreciate a quicker pace. I also think the app still has some work to do when it comes to building trust. I'm really happy with it now but deciding to make the switch was definitely not an easy choice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, N/A employees
Less than 6 months
“affordable and user friendly service”
Pros
The platform is easy to use, the service has been excellent and the pricing is very affordable.
Cons
Getting everything set up took a little time but that was pretty much expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hatchery Technician, N/A employees
Less than 6 months
“Impeccable UX”
Pros
Using this software feels incredibly flexible and the UX design throughout the platform is absolutely impeccable.
Cons
The thing I liked least about the software was the font used across most of the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, N/A employees
Less than 6 months
“reliable tools and constant updates”
Pros
One of the best parts has been the digital lock and how simple communication is through the platform. The backend is also very solid with useful features like authentication, credit reports, rent collection and more. It's clear the product is still evolving too and I appreciate that new features are being added on a quarterly basis.
Cons
There is confusion about which features are available on the browser/web version versus the mobile app. Adding clarity and a consistent user interface across both platforms would help.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Operations Officer, N/A employees
Less than 6 months
“clean features after setup”
Pros
Once everything is configured properly the features are easy and simple to work with.
Cons
Getting started was a bit challenging even for basic tasks like adding or deleting photos. Setting up the locks also took some effort and several tries and the app to lock connection was the most frustrating part.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
