OneSite Property Management Software Reviews

“organized workflow and reliable tools

Pros

Right away this software proved to be really practical and simple to work with. It helps me stay organized throughout the day and overall it has been an excellent solution for managing my work.

Cons

Honestly I don't have any complaints about this software. I would absolutely recommend it to anyone who is still unsure about giving it a try.

“weak property management setup

Pros

Something it did well was security and I also appreciated the customer support, fast performance some tenant management features and how well it worked for a small business.

Cons

The biggest disappointment was other parts of the property management side of the software that was installed.

“Keeps every property organized

Pros

Has been especially helpful for keeping multiple properties organized in one place which is the part I value most about using the app.

Cons

An issue I ran into with the software was trying to access it while I was out in the country without service so getting into the app was difficult that one time. Aside from that it has been very good to use on a daily basis.

“getting around it better

Pros

Hard to tell whether the system has become more user friendly or if I've simply gotten more familiar with it over time. Either way (like most softwares) the more I use it the easier it becomes to figure out.

Cons

I really don't have any major complaints. As property managers we're pretty much used to adapting ourselves to different programs as needed.

“complete suite for property teams

Pros

It offers a full set of tools that a property management company can use to run its properties, helping organize workflows, cut down on training and improve overall product adoption.

Cons

There are times when responses feel slow and the expected onboading timelines are not always communicated clearly.

“Highly recommended!

Pros

Getting around the platform is very easy and it didn't take long at all to learn. I'm always looking for tools that simplify my daily work and this one definitely does that. I'd absolutely recommend it.

Cons

At times the software doesn't sync immediately with the other system we use so I'd like to see it update a bit faster.

“helpful pricing details but confusing

Pros

One feature I rely on every day is the LRO (lease rent options) part of this software for unit pricing. It does a nice job pulling together unit prices and details and it can stay in sync accurately with our Yardi system when it works. I also appreciate being able to view the detailed price breakdowns across different lease terms which is really useful.

Cons

That said the pricing is not always correct and the square footage listed for each unit is not accurate either. The system can be pretty slow and it refreshes often enough that it signs me out more than it should. Even after using it for a year I still feel unclear about what a lot of the main screen is supposed to mean.

“All in one platform

Pros

Starting off with it was pretty simple even though I had never used the system before. It didn't take long to learn and the customer service team was very helpful throughout. Having features like document storage, an integrated resident portal and compliance tools all in one place is a big advantage.

Cons

My only frustration was with the compliance department. It was difficult to work with them because they seemed to rely heavily on prompts rather than having a strong understanding of actual property management laws and affordable housing requirements.

“Efficient resident messaging tools

Pros

The softwae makes it simple to email or text both current residents and prospects and I really appreciate that it keeps a record of those messages as well.

Cons

The downside is that former residents have to be removed manually when that process really should sync with the system automatically.

“timely reports, frustrating pricing swings

Pros

Pulling reports was really simple and getting daily pricing was something I appreciated a lot. It also did a solid job filtering which apartments were currently available.

Cons

Pricing could jump or change way too often which got pretty irritating. A unit could increase by $500 in a single day depending on how many apartments had already been leased.

“Blocked account and missing payouts

Pros

The website is fairly easy and honestly that is the only part that felt good to me.

Cons

The management team was very condescending and treated me like I didn't know anything. When I asked to be assigned to a different manager my messages were ignored and then my account was blocked and I was removed from the group. I also put money into this company and I still have not received my refund or the daily commission payments that I was supposed to get.

“buggy platform

Pros

It attempts to bring several functions together in one central hub.

Cons

You're basically on your own with this software. There's no real customer service and no actual person to reach out to. Instead you're stuck using a buggy and broken platform along with a chatbot and a few so called training videos. Good luck with that.

“lead tracking that delivers

Pros

Does a really solid job with lead tracking and communication and that's such an important part of the work.

Cons

Takes some time to learn and training others on it can be a little challenging but once everything clicks it works well.

“clear customer visibility

Pros

I really appreciate being able to clearly see my user status and have all of my customers visible in one place.

Cons

Getting familiar with the site and figuring out how to move around took a little time at first but once I learned it everything became very manageable.

“Good updates and usability

Pros

The platform was simple to use and the team kept updating the application regularly to make the product better over time.

Cons

I do appreciate that they're always working to improve it but the frequent changes could get a bit frustrating. It would help a lot if they offered quick calls or short videos to explain the updates they rolled out.

“help center saves the day

Pros

Help center ended up being my favorite part of the software. While I was getting familiar with the system it was really helpful to jump into the help center and find answers to all the questions that came up.

Cons

It was definitely one of the more confusing systems for me to learn at first. After you figure out how to do things it becomes more manageable but it still didn't feel as user friendly as other similar platforms.

“efficient bulk tools but too compartmentalized

Pros

It offers a wide range of well organized bulk settings which gives property management teams at larger communities a much more efficient way to handle daily, weekly and monthly work faster.

Cons

At the same time it feels too segmented. While having a separate category for everything can be useful, managing multiple properties means you have to click into each one individually just to view resident information for that specific site. That setup ends up working against one of its strongest advantages which is the bulk setting function.

“excellent for tenant tracking

Pros

It's an excellent choice for apartment communities that need to keep up with all tenant information. Sending files to collections for overdue accounts integrates very easily which makes that part of the process much more convenient.

Cons

Getting in touch with customer service can be difficult.

“Wasteful fees and broken platforms

Pros

Honestly there wasn't anything positive about it. They really should be giving refunds.

Cons

Using it has been frustrating because the five separate platforms don't work together properly which makes moving between them confusing and inefficient. They also need to update the W 9 on their website instead of wasting people's time by asking for new submissions. On top of that you can't even find out the property management insurance requirements unless you pay $109 just to access that information.

“terrible support and delays

Pros

Fairly simple to use this software and it includes all the features we need for our work.

Cons

The customer support is awful with very long hold times and email responses often take days or even weeks.

“Trusted for years

Pros

For the past ten years this has been a reliable part of my work. Every now and then an outage or bug pops up but the their team is always very helpful and gets everything running again quickly.

Cons

Like any software the only downside is that it occasionally has outages or freezes from time to time.

“frustrating navigation and invoicing

Pros

About the only positive thing I can point to is the color scheme. Beyond that I honestly don't have much to say that's favorable about the system. I don't want that to sound like a lazy answer but after using other software options I genuinely can't think of a single feature in it that I actually enjoy using or would choose over something else.

Cons

Nearly everything feels harder than it needs to be. Getting around the platform and even trying to use the resource library is frustrating, customer support hasn't been helpful when I've had to deal with them, vendors seem to have poor experiences as well and the invoice workflow has way too many steps to be practical or useful.

“Lease setup is simple

Pros

Getting leases entered and set up is fairly simple but handling renewals, terminations and similar changes is much more challenging.

Cons

During the first two years they capped their price increases at 3%. In the third year I was notified that the cost would go up by 5% or CPI whichever was higher. The same thing happened again this year with another 5% or CPI increase whichever is greater. Since most of my Common Area Maintenance charges are capped at 3% we are effectively losing 2% each year that I can't pass along to my tenants. Make sure you require a cap on their annual increases before signing the contract.

“fair housing confidence

Pros

It makes it much easier to stay compliant with fair housing laws and it also does a good job of forecasting current market values.

Cons

One limitation is that I'm not able to adjust rates through other programs.

“Fast asset optimization tools

Pros

Using the asset optimization feature has been a big plus for us. It helps us keep close track of rent pricing and measure it against the market accurately. The software is also very user friendly and it loads quickly every time I am working with a client.

Cons

An issue that stands out is how pricing availability is displayed. The system should show the lowest price based on the earliest available move in date rather than showing it as available immediately. It could be a setting problem on our side but right now it lists the cheapest rate for today even though the soonest someone can actually rent and move into a unit is three days from now. That creates more of a marketing challenge than anything since clients naturally want the lowest rate but that option is not actually available.