OurPetPolicy Reviews

“Completely unreliable

Pros

I did not like any part of the process or how the company manages its customer relationships.

Cons

They make you verify your ESA letter multiple times like over 5 only to send an email claiming it is fake, even though it's fully verifiable. Plus they do not even contact your therapist to confirm the letter before labeling it as fake. The customer service is awful too and I find it really frustrating and offensive.

“I really enjoy using it!

Pros

They provide a reliable and thorough approach to managing pets and support animals by handling any animal related issues with help from their legal team. This takes a lot off the workload for our onsite teams. The online portal is a fantastic resource, with names, photos and descriptions of community animals. Communication from the OPP Team is excellent as it is fast, professional and timely. They have also been extremely helpful and supportive during onboarding for new communities.

Cons

Some team members felt there was too much communication but the team listened to feedback and adjusted the frequency of follow up emails to better suit our teams preferences. This made the process more comfortable for everyone.

“Excellent product for compliance needs

Pros

The support from the OurPet Policy team is outstanding making things easy and ensuring everything stays compliant.

Cons

I cannot think of any downsides, its a much more comprehensive program compared to competitors.

“Too good to be true

Pros

I really like that they verify ESA letters. It is so reassuring to have every pet properly screened and confirmed.

Cons

Well I am really enjoying the service and have not had any complaints so far.

“I am a big fan!

Pros

The system is pretty easy to navigate and the onboarding process was really helpful. The team is fantastic too as they respond quickly and very friendly people!

Cons

No complaints about the system from our side. However some residents had difficulty filling out the application because there are a few steps involved.

“They've got everything covered

Pros

OurPetPolicy ease of use is excellent and being able to view the entire process is proven highly beneficial for us.

Cons

We have not had any issues that come to mind.

“Simple yet Effective

Pros

What I like most is that the company handles any issues that come up. They made sure to address all my concerns by taking care of everything without any hassle.

Cons

At this point I cannot think of anything negative to say.

“Give it a shot

Pros

I really like that you follow up with our tenants, making sure everything is handled smoothly.

Cons

It was a bit confusing at first for our tenants.

“No tool is better than this

Pros

They are very thorough when reviewing ESA documents and professional in pushing back when necessary. Communication is great too keeping me informed about the status of the process and response times are fast.

Cons

No issues so far. I feel very comfortable with the process and communication.

“Say no to ESA cheats and protect your rentals!

Pros

Ive recommended this service to several property managers and rental owners. A lot of us are frustrated with the lack of accountability for fake service dog owners. We want to support people who genuinely need a trained service animal by helping them find a good rental, while also discouraging those who abuse the system and cause damage to our properties. A big thanks to the entire OurPetPolicy team for helping us achieve this!

Cons

It does discourage some good pet owners as they are not willing to jump through the hoops. Usually I can work with them but sometimes they back out. I wish there was a simpler version as opposed to the full version. So it would be nice if we could choose which version our tenants need to follow for online training.

“Top tier tool

Pros

They are very efficient and a pleasure to work with. They save our leasing department a huge amount of time by managing all the pet applications and profiles and also keep those records updated throughout the tenant's lease.

Cons

I wouldnt really call this a major con, but its worth mentioning. You just need to make sure all relevant parties are included in the email correspondence based on the portfolio list. Since we have many managers and leasing agents, we occasionally need to give gentle reminders if someones left out. That said, its not a big issue for us because OPP resolves it quickly whenever it happens.

“Been with them for years and always satisfied

Pros

The staff is easy to work with and friendly. And I also like the product as it is excellent.

Cons

Nothing major but it would be helpful to have an explanation packet that we can easily send to the owners.

“Support team is the best

Pros

To me everything about their service is great. They provide excellent customer support for both applicants and residents, offering helpful, informative guidance. Plus they help protect us from legal risks making the whole process easier and safer.

Cons

There is nothing we dislike. They are fantastic.