OurPetPolicy

OurPetPolicy

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Overview

OurPetPolicy is a pet and ESA management platform for property managers that streamlines verification, compliance tracking, and fee collection. It reduces liability while boosting revenue through automation and transparent reporting. Training effectiveness can vary by resident engagement, yet its oversight tools consistently deliver measurable operational benefits

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Starting Price
Custom

OurPetPolicy Specifications

Tenant Management

Lease Management

Rent Collection

Maintenance Requests

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What Is OurPetPolicy?

OurPetPolicy is a cloud-based platform built for landlords and property managers to oversee pets and assistance animals. It simplifies emotional support animal (ESA) verification, automates documentation workflows, and provides property-wide tracking to reduce legal exposure. By improving visibility and ensuring policy adherence, the software helps housing providers of any scale maintain compliance, safeguard revenue, and create more secure, pet-friendly rental environments.

OurPetPolicy Pricing

OurPetPolicy follows a subscription-based model that is tailored to the business size and feature needs. The platform offers two tiers at custom pricing:

  • Standard Plan
  • Pro Plan
Request a personalized OurPetPolicy pricing quote for your business today!

OurPetPolicy Integrations

The vendor has not publicly shared information about its third-party integrations.

Request an OurPetPolicy demo to explore its features and capabilities. 

Who Is OurPetPolicy For?

OurPetPolicy is ideal for a wide range of industries and sectors, including: 

  • Real estate
  • Retail
  • Accounting
  • Non-profit

Is OurPetPolicy Right For You?

Looking for a property management solution that strengthens compliance and reduces risk? OurPetPolicy specializes in the U.S Department of Housing and Urban development (HUD)-compliant ESA verification, helping housing providers protect against legal exposure while ensuring fair housing practices. It addresses challenges of fraudulent animal documentation, giving managers confidence in their approval process.

The platform also supports regulatory compliance with GDPR, safeguarding both legal obligations and resident data. Built with security and scalability in mind, it protects sensitive information while adapting to portfolios of any size.

Still not sure if OurPetPolicy is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

OurPetPolicy Features

The platform handles all verification steps to lower legal exposure and assume liability for compliance. Managers can rely on clear documentation of actions taken, helping protect against Fair Housing Act and HUD-related disputes while maintaining trust and peace of mind.

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This feature helps owners capture additional revenue from pet fees and reduce overlooked charges. The system identifies opportunities for income growth, supporting healthy net operating income and helping properties to maximize their financial performance.

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OurPetPolicy software offers detailed reporting to identify fraudulent ESA requests and missing revenue opportunities. Managers receive clear, actionable data that supports informed decisions and strengthens oversight across their property’s animal-related submissions.

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The system simplifies the collection of critical animal information through automation. Teams save time and effort by reducing manual tasks, ensuring data is captured accurately, and enabling staff to focus on resident care and operational priorities.

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OurPetPolicy features training modules to promote responsible pet ownership. These resources help reduce damages and liabilities while nurturing informed and conscientious resident behavior, improving community well-being, and property condition.

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Pros And Cons of OurPetPolicy

Pros

  • Reporting uncovers fraudulent or missing documentation easily

  • Training promotes responsible resident pet ownership practices

  • Pet fee tracking improves overall property revenue

Cons

  • Training effectiveness varies by resident participation levels

  • Revenue opportunities depend on accurate fee enforcement

OurPetPolicy Reviews

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A

Autumn

Accounting, 1-10 employees

Less than a year

1.0
April 2025

Completely unreliable

Pros

I did not like any part of the process or how the company manages its customer relationships.

Cons

They make you verify your ESA letter multiple times like over 5 only to send an email claiming it is fake, even though it's fully verifiable. Plus they do not even contact your therapist to confirm the letter before labeling it as fake. The customer service is awful too and I find it really frustrating and offensive.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

A

Andrea

Real Estate, 1-10 employees

More than a year

5.0
December 2024

Support team is the best

Pros

To me everything about their service is great. They provide excellent customer support for both applicants and residents, offering helpful, informative guidance. Plus they help protect us from legal risks making the whole process easier and safer.

Cons

There is nothing we dislike. They are fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Taylor

Real Estate, 11-50 employees

Less than a year

5.0
December 2024

Been with them for years and always satisfied

Pros

The staff is easy to work with and friendly. And I also like the product as it is excellent.

Cons

Nothing major but it would be helpful to have an explanation packet that we can easily send to the owners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

OurPetPolicy provides support through email and a ticket-based system.

OurPetPolicy primarily supports English language.

The OurPetPolicy price model is subscription-based, with Standard and Pro tiers offered only at custom rates. Get a tailored OurPetPolicy cost quote today.

The vendor has not shared information about its API.

Typical users include property managers, landlords, real estate, and owners of multifamily or residential housing.

No. OurPetPolicy does not have a mobile app.

The vendor has not publicly shared information about third-party integrations.