Eileen M.
Hospitality, 11-50 employees
More than a year
“friendly software”
Pros
Everyone on our team finds the program very simple to use and the support team has been absolutely wonderful and consistently helpful.
Cons
It could be even better if there were highlight colors available to distinguish different clients.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris d.
Hospitality, 11-50 employees
Less than a year
“Great cloud based PMS”
Pros
Running a hotel or motel feels much simpler with this because the software keeps things simple without sacrificing its capabilities. The cloud based setup lets our team sign in remotely from phones, iPads and laptops no matter where they are which has been incredibly useful. Training new staff is also about as good as it gets since the system is built in a way that works for just about anyone. On top of that their support team is consistently available and ready to help with whatever comes up at any time. Honestly this has been the best PMS we've used!
Cons
I don't have any drawbacks to talk about. The team is always working on new integrations and continuing to improve the product. They also listen to feedback and keep you updated when new features are released.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Michael W.
Hospitality, 11-50 employees
More than a year
“still love it!”
Pros
Our team has been using this for more than three years and that says a lot by itself. If I didn't genuinely love using it I would have switched to something else long ago :)
Cons
Honestly there's nothing I dislike about it. They keep making improvements all the time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Natalie G.
Hospitality, 1-10 employees
Less than a year
“overpriced and unresponsive”
Pros
There wasn't a single thing about the software that stood out to me in a positive way.
Cons
Customer service was basically nonexistent and they showed no real willingness to listen to customer feedback. Even simple software changes didn't seem possible which is frustrating for a company that develops software. Also it feels far too expensive for such a very basic system.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Anonymous
Hospitality, 11-50 employees
More than a year
“Good for housekeeping teams”
Pros
Getting started with it has been very easy and every new feature they roll out has also been simple to pick up. The Housekeeping feature is especially handy since it's easy to print and update bed details in each room. The software is developing quickly and the team is wonderful to work with. The staff I manage really enjoy using it as well.
Cons
No real complaints to mention for now but if anything the UI flow could maybe be refined a little more.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10