RAY Property Management Reviews

“strong platform

Pros

Excellent customer support paired with a strong white labeled platform and application.

Cons

We haven't run into any major issues so far.

“excellent community management platform

Pros

This has been a really solid community management platform! The instructions are clear and simple to follow and the communication stayed consistent and helpful throughout the whole process.

Cons

I honestly can't think of any negatives from my experience with the software.

“daily workflow runs brilliantly

Pros

It really helps with our daily workflow and keeps all our leads organized and easy to follow up on.

Cons

There's nothing specific to complain about. Everything has been working well and whenever we need an enhancement or run into an issue we coordinate directly with the technical team.

“user friendly platform and responsive team

Pros

One thing I appreciate most about it is how user friendly it is. The interface, the way the application functions and how it interacts with users all make it much easier to understand and use. On top of that the communication between AUB and the software team has been very strong. Whenever I reach out the employee is available to listen and address comments right away. That has made my work much more manageable. Also worth mentioning is how open the people I deal with are to feedback since I usually see my comments resolved directly.

Cons

Only issue I am dealing with is really connected to our AUB community rather than this software itself. I have not been able to attract a large number of users yet and that is the challenge I am trying to solve. I would like to find a way to encourage more people from the AUB community to start using the application.

“professional customer servie

Pros

Communication is simple and the team comes across as very professional.

Cons

The product could use more flexibility and be customized better to the specific needs of each company.

“steady updates

Pros

Their ongoing support has been a big plus for us and they keep making continuous improvements.

Cons

I don't really have any complaints at this point. Still there's always room to make the app more practical.

“strong expertise

Pros

Whenever we need help the team is available and really knows their stuff which makes working with them feel smooth.

Cons

Their older subscription external integration used to be quite complicated but thankfully the new beta version has fixed those issues.

“user friendly and well received

Pros

Easy to use and manage and the feedback from people using the application has been positive.

Cons

A few features are still missing although that's understandable.

“flexible guest journey boost

Pros

Our hotel guests and other community members get a lot of choice and flexibility in how they use the product which fits really well with our brand. The platform has become an important part of the overall customer journey for us!

Cons

One thing still missing is the option to manage multiple sites under a single brand name. As far as I understand that feature is currently in development.

“Smooth app

Pros

Using this software has been a smooth experience overall. The app feels very flexible and user friendly and the UI/UX is polished and pleasant to work with. I also didn't run into any glitches or slow processing which made everything work really well.

Cons

I had a very positive experience using this platform so there is nothing negative to point out.

“prompt support

Pros

The team is consistently on point, always quick to respond and prompt whenever needed.

Cons

Haven't come across any issues at all and the customer service has been direct and efficient.

“fully tailored to our workflow

Pros

It ended up fitting exactly what we needed at Cohort because we were able to customize it from top to bottom. It also connected well with our existing software stack and with their help we were even able to build in additional functions on the platform.

Cons

There honestly haven't been many downsides. The only thing I'd still want is to see more features rolled out but that seems to be improving as the product scales and has been picking up lately.

“efficient service, happy clients

Pros

This software helps us deliver our services in a much more efficient way and it improves customer satisfaction by cutting down the chances of mistakes!

Cons

Nothing to complain about. It's an amazing app and I'd definitely recommend it to everyone!

“Great dashboard

Pros

Running our daily operations has become much more manageable with this app. It gives us a clear way to keep track of client bookings and transactions and the dashboard lays everything out in a way that's simple to follow which has helped cut down on a lot of admin work. We've been very pleased with how well the app performs and the support from the team has been outstanding. They've consistently been responsive and attentive whenever we've needed help.

Cons

At this point we really haven't run into any issues. The app has been incredibly helpful in supporting our daily operations. It allows us to stay on top of client bookings and transactions without trouble and the dashboard makes the information very clear which reduces the amount of administrative work on our side. We're very satisfied with the app overall and the support from their team has been exceptional. Their quick response and willingness to assist have really stood out.

“modern mobile automation boost

Pros

From the start it gave our tenants and staff a complete mobile app experience packed with practical features that helped automate and organize our daily operations in a much more modern way. The platform connected with our engine in real time and the orchestration behind it felt truly advanced. Its modular and dynamic approach also broadened the way we see our service model and it has clearly added strong value to what we offer.

Cons

Nothing really to point out here, they clearly know what they're doing.

“Amazing booking tools

Pros

The feed, reporting and issue tools (plus the book space feature) have all been really valuable. The platform is easy to use for both our end users and our internal teams which makes a big difference day to day.

Cons

One downside is that we still rely on too many other integrated software tools within the app. I'd love to see it build out more native features that could replace some of those external systems.

“flexible platform

Pros

Using this software has been very easy and the platform is simple to work with day to day. The development team comes across as professional and I also appreciate how flexible they are when changes or adjustments are needed.

Cons

The only thing I'd prefer is having the financial data hosted on our own servers instead.

“easy app navigation

Pros

Getting around the app feels very smooth and the overall user journey is pleasant from start to finish.

Cons

The part that could use work is the experience of connecting with users and chatting with them.

“Perfect tenant communication hub

Pros

It has been an excellent software for us and it has truly helped connect tenants with Management, Reception, Maintenance and the other teams much more effectively.

Cons

At this stage there's really nothing I'd point out as a downside since their team is always supporting us and rolling out new features.

“handy mobile access

Pros

Having access to everything needed for related tasks in our daily work right from a mobile device is really convenient and it can be reached instantly. The system is user friendly as well.

Cons

It may not be as effective when it comes to responding in emergency situations.

“helpful support but needs automation

Pros

Their team has been very supportive with follow ups and assistance which has been appreciated throughout the process :)

Cons

Would be better to have less manual work involved and more automation built into the system.

“dependable tools for daily facilities

Pros

Visitor management, facility booking and issue reporting are all built in which makes the platform very useful for handling daily facility management. It's user friendly and works well for daily operations.

Cons

From the user side the facility booking section doesn't show the unit number which should be included. It would also help if CMS users had a simpler printing option in the booking section to generate weekly or monthly booking reports.

“tenant communication in one app

Pros

With property management changing all the time what we appreciated most about this software was having our own app at a reasonable price. It gives our management team a direct way to connect with every tenant while also giving them access to all the information tied to their lease.

Cons

As it stands the product is very good and useful for everyone involved and it clearly has plenty of potential to keep growing and evolving \with some room for further improvement.

“Good digitized client experience

Pros

Software helped us move our clients experience into a digital workflow. The platform is user friendly for both the admin side and the end user side. I'd definitely recommend it because it supports process automation, cash flow management and data tracking really well.

Cons

Any features we needed were actually taken into consideration and developed which was a big plus :)