Renter Insight Reviews

“I had a great time using it

Pros

I have had a good experience with the software so far! I only use some of the functions right now, but it really helps me keep track of properties, maintenance, and leases. I especially like that it alerts me ahead of time when leases are about to expire.

Cons

Sometimes I have trouble moving tenants out in the system. I notice this mostly in non standard situations, like when not all roommates move out at the same time.

“Amazing tool and team

Pros

Still learning the system but I really like the displays for each tenant. The ledger view is my favorite display. The rent reminders for tenants are a great feature. The support team is the biggest plus for me. It's nice to have all the help you need to learn how to use the program properly.

Cons

So far I have no problems as I'm still in the learning phase.

“Leading software for rental management

Pros

As the owner of a management company with a small portfolio of rental properties, usually between 10 and 15 units, this software was easy to set up and makes managing rentals very straightforward. It has everything you need to run a smooth rental business, from accepting applications to managing move in and move out processes, and keeping track of rent payments. Their chat support is really helpful when I run into issues. I was worried about expensive software on the market but then I found Renter Insight. I definitely recommend it for medium and smaller landlords. The pricing is quite low compared to bigger competitors like Buildium, AppFolio and DoorLoop, who all have high minimum buy ins.

Cons

None at all!! I really don't have anything negative to say about the software or the company's customer service department. Renter Insight is easy to manage and affordable for small businesses.

“Excellent for collecting rent, just need to be a bit user friendly

Pros

I find it easy to collect rent payments and we have a dedicated support person for our account. It also has the added ability to report maintenance issues, although this feature could be improved and expanded further.

Cons

I think the platform isn't as user friendly as it could be. There are many features that are hard to find or use properly.

“It really helped us alottt!

Pros

This tool has cut our annual management costs by around $50000 a year. This software allows us to do all the tasks we used to hire a management company for such as credit applications, tenant screening, security deposits, payments, maintenance requests, billing, credits and accounting. After working with our previous management company for five years, we realized we were paying fees for analogue services that this software easily handles. Our rental units were profitable before but Renter Insight has created value that directly benefits our bottom line. The team at Renter Insight is knowledgeable, responsive and very helpful. All of my questions have been answered within the same business day.

Cons

I dislike nothing about Renter Insight. I really feel very grateful to have found this software.

“Valuable tool

Pros

I appreciate that tenants can also access the portal to view what they owe, make payments online and submit maintenance requests. Having everything located in one place really simplifies the management process.

Cons

The lease tracking can be confusing. I would prefer a continuous tenant ledger instead of separate ones by lease, which would make the renewal process easier.

“Simple and reliable

Pros

So easy to navigate and very user friendly. Their customer rep is always available to provide help and support whenever I need it.

Cons

It would be great to have the ability to pay vendors directly through the system.

“Strongly recommended

Pros

Loved how simple the system is without sacrificing functionality or features. It seems to be intelligently designed to meet the needs typical rental companies have. Also their customer service has been beyond impressive. Every time we had questions, the response time was immediate.

Cons

I have nothing much negative to say. I would just recommend that everyone who will be using the system attends the initial training.

“May resident's favorite

Pros

Tenants started using the portal immediately and they love it. It has helped us get really organized on the management side.

Cons

Nothing to report so far. It's been great on all fronts.

“Very simple to operate

Pros

The accounting feature is built in and easy to use and we are happy to have everything in one place now.

Cons

No real issues at all. There was a small learning curve with the new software, but that was expected.

“Its is undoubtly the best

Pros

Ease of use is great!!! Tenant payment options work well, with auto ACH and good tracking of tenant payments. Online communication and customer service are fantastic.

Cons

I think it would be helpful to have color coding like green for paid, yellow for late and red for past due.

“Streamlined my business

Pros

It's easy for my whole team to use. We switched from spreadsheets and it's helped us a ton.

Cons

I had no issues beyond the usual learning curve. The training team made the transition pretty easy.

“Excellent product for the cost

Pros

Amazing that it has all the products and features we need in one place and it costs a fraction of what other companies charge.

Cons

The product keeps adding new features and has quickly made changes based on my feedback. It's great to feel like I am not just another number.