Renter Insight
Last Updated
Overview
Renter Insight simplifies property management with tools for rent collection, tenant screening, and maintenance tracking. While lease tracking is a bit confusing, Renter Insight software provides automation and communication tools that add real value for independent landlords and property managers.
Renter Insight Specifications
- Tenant Management
- Lease Management
- Rent Collection
- Maintenance Requests
Renter Insight Features
Resident Screening
Renter Insight connects with TransUnion to deliver detailed tenant screening reports that include credit history, criminal background checks, and eviction records. Landlords receive a Resident Score, which summarizes the overall risk level of each applicant. This helps landlords quickly identify reliable tenants while avoiding potential issues.
Communication Center
The communication center in Renter Insight brings together text messages, emails, and chats in one easy-to-use platform. Landlords can keep all resident conversations organized and accessible without juggling multiple apps. This feature helps landlords respond faster and keep communication clear and consistent.
Resident Portal
Renter Insight offers tenants a convenient portal where they can securely pay rent using ACH transfers or credit cards. Through the portal, renters can also purchase renters' insurance without leaving the platform. Maintenance requests can be submitted and tracked online, reducing phone calls and speeding up repairs.
Maintenance Management
Maintenance requests submitted through Renter Insight are logged and tracked in a centralized dashboard. Landlords can communicate directly with vendors, assign work orders, and monitor progress until tasks are completed. This system helps ensure timely maintenance and keeps accurate records for future reference.
Accounting and Financial Reporting
Renter Insight provides landlords with tools to track all income and expenses related to their properties in one place. The platform generates clear financial reports to help landlords understand profitability and manage budgets. Additionally, Renter Insight supports multiple filings, making tax season less stressful for property owners.
Pros And Cons of Renter Insight
Pros
Cuts management costs significantly with comprehensive tenant screening and accounting features
Simplifies rent collection and maintenance requests through a reliable resident portal and communication center
Landlord and tenant interactions in one centralized platform
Cons
Tenant ledgers are split by lease term, which can complicate lease renewals and tenant history tracking
Limited options for paying vendors directly through the platform, requiring workarounds
Renter Insight Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Real Estate, 1-10 employees
Less than 6 months
“Amazing tool and team”
Pros
Still learning the system but I really like the displays for each tenant. The ledger view is my favorite display. The rent reminders for tenants are a great feature. The support team is the biggest plus for me. It's nice to have all the help you need to learn how to use the program properly.
Cons
So far I have no problems as I'm still in the learning phase.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
Less than a year
“I had a great time using it”
Pros
I have had a good experience with the software so far! I only use some of the functions right now, but it really helps me keep track of properties, maintenance, and leases. I especially like that it alerts me ahead of time when leases are about to expire.
Cons
Sometimes I have trouble moving tenants out in the system. I notice this mostly in non standard situations, like when not all roommates move out at the same time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Individual & Family Services, 1-10 employees
Less than a year
“Excellent for collecting rent, just need to be a bit user friendly”
Pros
I find it easy to collect rent payments and we have a dedicated support person for our account. It also has the added ability to report maintenance issues, although this feature could be improved and expanded further.
Cons
I think the platform isn't as user friendly as it could be. There are many features that are hard to find or use properly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Frequently Asked Questions
What level of support does Renter Insight offer?
The platform provides support through email, phone, and chat, online training and a knowledge base.
Does Renter Insight offer an API?
No, Renter Insight does offer an API.
What other apps does Renter Insight integrate with?
Users can try a free demo to discover more about its integration options.
Who are the typical users of Renter Insight?
The typical users of Renter Insight include managers of manufactured housing, multifamily units, storage, and single-family homes.
What language does Renter Insight support?
Renter Insight currently supports English.
What types of pricing plans does Renter Insight offer?
Renter Insight pricing plans include the Starter Plan (free), the Monthly Plan ($24.95 per month), and the Yearly Plan ($199 billed annually). The pricing is subject to change.
Does Renter Insight have a mobile app?
Yes, Renter Insight offers mobile apps for iOS and Android.