RMS Apartment Reviews

“Good customer history”

Pros

Keeping a history of customers has been really useful and the system is fairly accessible so training staff didn't take much effort.

Cons

The integration part was a bit tricky at first but we worked through the issues over time.

“Limited history”

Pros

Since we're a small company it's helpful that they're able to handle owner accounting for us.

Cons

A recent concern is that we were informed they will only keep 48 months of data while we need to retain all of our records.

“Owner accounting works brilliantly”

Pros

Having the Owner Accounting interface built in has been incredibly useful for our team. The pre set reports let us handle the rental accounting each month without having to build everything from scratch.

Cons

Setting the software up does come with some complicated details. If items are not categorized correctly the reports it generates end up being inaccurate.

“efficient support BUT frustrating speed”

Pros

The customer support has been the standout part of this software and honestly it's the main reason I haven't moved to another provider.

Cons

The system runs slowly which makes using it frustrating.

“Well informed help that always delivers”

Pros

Using this software has been a really positive experience. The service has been excellent and their team is incredibly well informed. She is consistently friendly, helpful and always able to sort out any issues I have.

Cons

One thing I've been requesting for the past 8 years is a direct bank feed into this so we wouldn't have to handle daily banking manually and I'm still waiting for that to happen.