RMS Apartment Reviews

“Very user friendly software

Pros

This software has been really good to work with....it's very simple and effortless to use from start to finish. Overall it runs very smoothly and performs well without any hiccups or frustrating delays. It just does what it's supposed to do which makes the whole experience pleasant and productive.

Cons

I don't have any complaints about it.

“faster setup and training

Pros

Getting new staff up to speed is easy and the system is very user friendly overall. Setting up rates and handling channel management is much simpler compared with other platforms I've used before.

Cons

It's honestly difficult to point out any real negatives because I've genuinely enjoyed using the product, going all the way back to the server based version in 2007.

“booking chart works brilliantly

Pros

The booking chart is very simple to use which makes the program simple to work with.

Cons

I still don't know how to use every part of it but whenever I call support online they're always happy to help.

“packed with features

Pros

It's impressive how many features the team keeps adding and improving. There's a huge range of functions in the system and I probably haven't even explored or used all of them yet. It's clearly designed to suit all kinds of properties from caravan parks right through to 5 star resorts.

Cons

Honestly there's nothing to complain about. It has been faultless.

“costly setup

Pros

They sound very convincing when they pitch the product and make it seem valuable but once the training fee is paid they basically disappear. It ended up taking me a full two months just to get the software set up.

Cons

After the system was finally installed the Airbnb calendar had serious issues and my properties stayed closed for an entire month during peak season. Meanwhile the company seemed unavailable because they were off celebrating their vacations. On top of that they refused to return the AED 1700 training fee even though they promised training and delivered software full of errors.

“constant crashes and long delays

Pros

The online booking feature worked reasonably well.

Cons

The system kept crashing several times throughout the day and even a basic transaction could sometimes take up to 10 minutes.

“helpful support once reached

Pros

After finally getting through by phone their rep Tas was incredibly helpful. Earlier interactions had left us feeling as though we were being treated like we didn't know anything so this was a much better experience.

Cons

It took far too long to track down a phone number so we could actually speak with the help line.

“Info rich guides

Pros

The functions are strong and the system is very user friendly. The automated help topics along with the visual guides are extensive and cover most questions. When they don't the support team (whether through service requests or over the phone) has been incredibly helpful and well informed so I've always been able to sort things out even though I've had plenty of questions.

Cons

One area that still throws me off is setting up new rates. I'm never quite sure whether I should be working in Rate Structure and Type, Category, Rate Period or Amount. Having four separate sections feels clunky and I think it would be much less confusing if the whole process were integrated into one page with a clear step by step flow. The address search also tends to bring up international addresses before local ones and it would be much better if it could prioritize the country of operation first.

“OTA connection and rate control

Pros

Connecting to OTAs and managing rate updates across different platforms has been really convenient.

Cons

The mobile version still needs some improvement because it feels a bit difficult to use right now.

“quick help saved my schedule

Pros

Sunday morning started with a user profile problem but after I submitted a service request I got a really helpful phone call from them. They fixed my Access Profile issue right away which let me stay on track with my scheduled project without any delays.

Cons

Bulk deposit and cancellation rule entry could be better.

“Flexible remote access

Pros

It comes with a lot of features even though we don't end up using every part of it. The area that gives me the most trouble is the tariff manager especially when trying to connect with different OTAs. It definitely isn't flawless although I'm not sure any system really is. On the positive side the support desk is very reliable when issues come up and most of the time they help me work through things and get to a fix. I do feel the system can be a bit glitchy since I often need to refresh the page when the interface becomes unstable or doesn't display things properly. Still being able to log in and work from anywhere is a huge advantage and I really appreciate being able to assist guests from home on my own computer.

Cons

The biggest gap for me is training. I'd really like the option to attend a local workshop or class and even if it were held in another town I'd still want the chance to go and learn more. New features seem to be added regularly but there isn't enough guidance or hands-on instruction to help us understand how to use them properly.

“Efficient icons and solid start

Pros

Being a first time user it's still a bit early to say too much but most of the icons have been useful so far.

Cons

It would be better if there were live chat box notifications for when tasks are completed since that feature is needed.

“solid basic apartment tool

Pros

Right from the start this has been a really good product to use especially in its basic form.

Cons

At times, it can be tricky to remember or figure out where certain operations or details are located when I need to make changes.

“packed with useful features

Pros

There's a lot to appreciate about how many features this system includes. It definitely takes some time to learn but once you get familiar with it there really are options for just about every application. It's not always the simplest to navigate but the customer support team is very helpful whenever assistance is needed.

Cons

Sometimes it can be difficult to figure out exactly where to go when trying to work through an issue more efficiently. Most errors can be explained and resolved but a big part of it is learning where to look in the system.

“clean interface, comprehensive tools

Pros

The interface is clean and simple to work with and the system is easy to figure out and manage. It also offers a good range of comprehensive functions that cover what's needed well.

Cons

It would be even better if the email and messaging features from OTA connectivity were improved so users could handle everything in one place.

“promising start with it!

Pros

We're still getting familiar with the program so it's not fully up and running for us yet.

Cons

Since we're still in the learning phase and haven't been using the system very long, it's too early to give a truly fair evaluation.

“fake promises and overbooking

Pros

Nothing about it worked out well. It was disappointing right from the beginning and the system, the team and the support were all terrible. Very unprofessional overall.

Cons

There was nothing to appreciate here. The promises were misleading they took the money and then passed us over to very unprofessional people. It often failed to connect, caused a lot of overbookings and selected the wrong prices.

“Dependable remote help team

Pros

Whenever I need assistance, the support staff does a really good job of guiding me remotely and helping me figure things out.

Cons

At times it takes too many steps to complete what I'm trying to do which can make the process feel longer than it should.

“Two way SMS

Pros

The two way SMS service works really well and the support team responds quickly whenever something comes up.

Cons

There are a few minor bugs here and there but they don't happen often and support usually fixes them right away.

“excellent support

Pros

It covers everything I need it to do and the personal customer service over the phone is especially excellent.

Cons

Sometimes I'm not savvy enough to make full use of all the program's features.

“Good customer history

Pros

Keeping a history of customers has been really useful and the system is fairly accessible so training staff didn't take much effort.

Cons

The integration part was a bit tricky at first but we worked through the issues over time.

“Limited history

Pros

Since we're a small company it's helpful that they're able to handle owner accounting for us.

Cons

A recent concern is that we were informed they will only keep 48 months of data while we need to retain all of our records.

“Owner accounting works brilliantly

Pros

Having the Owner Accounting interface built in has been incredibly useful for our team. The pre set reports let us handle the rental accounting each month without having to build everything from scratch.

Cons

Setting the software up does come with some complicated details. If items are not categorized correctly the reports it generates end up being inaccurate.

“efficient support BUT frustrating speed

Pros

The customer support has been the standout part of this software and honestly it's the main reason I haven't moved to another provider.

Cons

The system runs slowly which makes using it frustrating.

“Well informed help that always delivers

Pros

Using this software has been a really positive experience. The service has been excellent and their team is incredibly well informed. She is consistently friendly, helpful and always able to sort out any issues I have.

Cons

One thing I've been requesting for the past 8 years is a direct bank feed into this so we wouldn't have to handle daily banking manually and I'm still waiting for that to happen.