Diane S.
Hospitality, 11-50 employees
More than a year
“Daily workflow is easy to follow”
Pros
Training new employees on this software doesn't take much time and the daily workflow is very easy to follow. We especially like how well it helps us stay on top of all reservations and keep track of in-house guests.
Cons
It's expensive all the add-ons, I mean. It also doesn't alert you when you assign a room that belongs to a different room type. Another issue is that when you copy a reservation from an earlier stay, it keeps the old room rates instead of updating them to match the new reservation dates. We also wish the Calendar feature wasn't a paid extra since having it included would let us integrate employee information.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Linda S.
Hospitality, 11-50 employees
More than a year
“still discovering new features”
Pros
Roommaster is very easy to use and even after 4 years, I am still discovering new features and different ways to get more out of the software which is amazing.
Cons
The housekeeping module has been the hardest part for us to figure out. We still haven't fully mastered how that function works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ifeanyi A.
Hospitality, 11-50 employees
Less than a year
“Clean interface is a highlight”
Pros
Right away this software won me over with its clean interface and how user friendly everything feels. As the features are simple to understand and use and the restaurant module is a really practical addition. Plus it manages reservations, restaurant sales and back-office tasks wekk which makes day to day work much more convenient.
Cons
One thing that would make�it�even better is adding a survey feature that could be sent to guests after they check out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9