roommaster Reviews

“Brings multiple interfaces together

Pros

One thing we really like about Roommaster is how well it brings multiple interfaces together which helps us stay focused on the service instead of juggling different tools.

Cons

The part we're not very happy with is the technical support line since�it's rare to reach someone quickly when we need help.

“Full package yet cost effective

Pros

Right out of the start, it looks like a full package for the price. Compared with a lot of big cloud-based competitors that charge extra for every add-on, this one includes a strong property management system, booking engine and channel manager without draining the budget which makes a real difference to our bottom line. Another big plus is how easy it is to use. The layout makes sense and training a new front desk agent takes a couple of shifts instead of dragging on for weeks. Its customer support has also been incredibly important for us. They are available 24/7 and the team actually understands hotel operations rather than just the software so they recognize why certain issues need immediate attention when guests are standing in the lobby. On the staff management side, even though it is not a standard time clock system, the audit trails and shift balancing tools create strong accountability. I can clearly see who handled each action and when which works a lot like a performance tracker and also helps keep cash handling secure during shift changes.

Cons

Visually the interface does its job but�it�does feel a little dated next to some of the newer web-native platforms.�It�has a very Windows-style look so�it�may not be especially impressive from a design standpoint even though�it�functions well. Another limitation is that some of the more detailed financial reports are not very flexible to customize. If the built-in report format does not match exactly what you need, you may have to export the data to Excel to shape�it�the way you want.

“Quick check-in and easy updates

Pros

Roommaster makes it easy to get guests checked in which is something I really like. Updating or changing reservations is also quick and doesn't take much time at all. I haven't run into any security problems while using it which gives me confidence in the system. The one time I needed help, I called customer support and the directions they gave me were clear and simple to follow and the problem was taken care of.

Cons

One thing that can be frustrating with�it�is that payments do not always sync properly with our payment processing system. every now and then duplicate payments appear even though only one payment was actually collected in�it. I also wish the software allowed Electronic Processing Reports to be generated for dates older than one week.

“incredibly kind and helpful staff

Pros

Everyone has been incredibly kind and helpful. They are always respectful, patient and willing to assist. Thank you for all the support throughout 2025!

Cons

The tech support has not been the most effective because the information provided was incomplete. We have run into issues like losing rate details and�it�has sometimes taken a long process to figure out how to apply codes.

“Shorter training time than others

Pros

It was pretty easy to use. The training time is shorter than with other applications and the reports are simple to navigate too.

Cons

When a payment issue comes up,�it�can take several days to resolve. That delay ends up slowing down the batch system for our management company.

“rules prevent hotel overselling

Pros

Everything feels well organized in this system and being able to set rules to help prevent hotel overselling is really valuable. The detailed reports are also a big plus and have been very useful.

Cons

It�only warns about an oversell after the reservation has already been confirmed which can be frustrating. Also when�it�runs into issues,�it�tends to shut down repeatedly during the day.

“Dependable to use

Pros

After more than five years of using it across our hotel chain, it has proven to be a dependable property management system. It fits well into our day to day operations, works effectively across multiple properties and includes the core features we rely on. Their customer support team has also been consistently responsive and whenever something comes up, they usually provide helpful guidance or a fix without much delay. Managing reservations, reports and guest details through the system saves us a lot of time and helps keep operations organized.

Cons

We do run into a problem where the monthly updates occasionally bring in small bugs or glitches that can affect everyday tasks right after they go live. These issues are usually fixed fairly quickly but they can still cause minor disruptions in the meantime. The interface also gets the job done though it feels somewhat outdated compared with newer platforms.

“easy to access from any device

Pros

Being able to access it from any device is very easy. RM Pay has been excellent and Tenerum also works well. I also like the option to flag bookings for future reference. The group blocks feature is especially useful when booking teams.

Cons

The HELP section could be more easy to navigate since�it�sometimes takes a bit of digging to find exactly what's needed. Another frustration is how quickly�it�logs you out if you step away briefly to handle something related to a reservation which then locks the booking and forces you to go back in and unlock�it.�It�would work much better if the timeout were a little longer.�It�would also save time if, when opening up availability, a popup appeared to notify us about any waitlisted reservations instead of having to manually check each date.

“Support agent was kind and clear

Pros

Whenever I need help, the support team is excellent. You can talk directly to a real person, explain the problem and they take care of it right away. One support agent has been outstanding as he was kind, polite and very clear when explaining how the applications work.

Cons

A few of the windows open at a very small size and I wish they were a bit larger. The pop-up windows for entering rates for instance are tiny.

“Onboarding made transition easier

Pros

Running our operations with it has been a real help. Once you learn your way around the system, it's easy to use and the support team has been excellent. Every time I call someone picks up quickly and helps resolve the issue without much delay. The onboarding went well and the training materials made the transition much easier.

Cons

The interface looks a little dated and isn't always the most user friendly so certain tasks can take a bit longer than they should. Even with that,�it�still works well overall and does what we need�it�to do.

“offers room view for walk-ins

Pros

It is user friendly and quick to pick up. Plus it offers plenty of tools for narrowing availability by room type and date and the Quick Room view makes it really convenient to check which rooms are open for walk-ins, as well as which ones are arriving or departing. Being able to customize confirmation and marketing letters with a wide range of runtime variables has also made front desk communication much more efficient especially when sharing policies and other important details.

Cons

I noticed that its cloud version has been a little more buggy than the previous one and we deal with frequent reconnecting messages that basically freeze it which is frustrating when you're in the middle of making a reservation. Though our Flexkeeping integration has gotten much better since we introduced�it�two years ago but we still run into an issue where clean rooms randomly get marked as dirty and we still haven't figured out why that happens.

“Practical solution for smaller hotels

Pros

Using it is not a problem and it works well as a practical solution for smaller hotels.

Cons

The feature set is somewhat limited. For instance you cannot customize the invoice header.

“outdated system and misleading setup

Pros

Honestly I couldn't find any real advantages to this software. It seems outdated and as if it hasn't seen a meaningful update in about 20 years.

Cons

Being given misleading information is its biggest problem and the company has refused to take any responsibility for it. So if you run a hotel, it may be a workable option although their cloud product still feels very old and unnecessarily tedious to use. But if you manage vacation rentals, be aware that cleaning fees and add-on packages have to be processed as separate manual payments and they do not make that clear during the sales or signup process.

“installation support was good

Pros

The installation support from the customer service team went well. They were knowledgeable, professional and made the whole setup process look simple.

Cons

Once the installation was finished, the level of customer support dropped and wasn't nearly as helpful as�it�had been during setup.

“simple revenue management included

Pros

It is easy to use and training new staff doesn't take much time. It's user friendly overall and having simple revenue management included is a real plus.

Cons

The cloud version is priced much too high.�It�also lacks a multi-property feature and�it�doesn't feel advanced enough for how quickly the industry is changing.

“New hires learn within days

Pros

Getting set up and working in it was not a problem and the amount you can customize is impressive. We use it across Maintenance, Housekeeping and the Front Desk and it handles our 240-room property really well. We make frequent report changes and the guest profile and history features are fantastic. One of the biggest advantages is training as new hires can learn it within a day or two and be ready to jump in.

Cons

My only real concern is the group block feature. we have been using�this software�since 1997 and that has always been a challenge for us especially when dealing with groups that have multiple room types and different dates. Since we pre-book room numbers and actually block specific rooms,�it�can get a little complicated, while other properties may not run into that the same way.�It�just isn't as user friendly for our process.

“no VPN needed for login

Pros

Using it has been like a walk in the park. Plus being able to log in from home without dealing with VPNs or connection problems is a huge advantage. That becomes even more helpful when the property is down.

Cons

The reporting could definitely be more detailed. I came from a larger branded hotel where�it�was much easier to customize reports and pull more specific, targeted information.

“Everything needed in one place

Pros

It is user friendly and it includes pretty much everything needed to run a property in one place.

Cons

Support is the biggest problem as the language barrier makes communication harder so issues don't get resolved as quickly as they should.

“Running it from anywhere works

Pros

Running it from anywhere is a big advantage. Room moves are easy too although you do have to watch the dates because it's possible to shift the booking over by mistake. The Reports are excellent and very adaptable and End of Day Plus is really useful as well. It also gives a very clear overall picture of upcoming bookings which helps a lot.

Cons

Quite a few features we expected to carry over from our old Welcome system still haven't shown up. For example there's still no way to move and consolidate billing items into a single line for things like Accommodation or Room Charges. Moving several charges from one room to another or from one folio to another, also is not practical unless you move everything at once. Printing an invoice takes five clicks, even when you're already looking at the invoice. The toolbar has a habit of sliding out from the side at the worst possible moment. And if you need to change which folio charges should go to, you have to go into the timeline and update it day by day unless it's a group booking.

“Daily use is pretty easy

Pros

Using this software day to day is pretty easy aside from the group functionality.

Cons

The group block feature needs more flexibility for reservations that don't match the group's arrival and departure dates. Also it doesn't let us close arrivals for a specific day and no one seems to understand what that setting is supposed to mean.

“Daily workflow is easy to follow

Pros

Training new employees on this software doesn't take much time and the daily workflow is very easy to follow. We especially like how well it helps us stay on top of all reservations and keep track of in-house guests.

Cons

It's expensive all the add-ons, I mean. It also doesn't alert you when you assign a room that belongs to a different room type. Another issue is that when you copy a reservation from an earlier stay, it keeps the old room rates instead of updating them to match the new reservation dates. We also wish the Calendar feature wasn't a paid extra since having it included would let us integrate employee information.

“still discovering new features

Pros

Roommaster is very easy to use and even after 4 years, I am still discovering new features and different ways to get more out of the software which is amazing.

Cons

The housekeeping module has been the hardest part for us to figure out. We still haven't fully mastered how that function works.

“Clean interface is a highlight

Pros

Right away this software won me over with its clean interface and how user friendly everything feels. As the features are simple to understand and use and the restaurant module is a really practical addition. Plus it manages reservations, restaurant sales and back-office tasks wekk which makes day to day work much more convenient.

Cons

One thing that would make�it�even better is adding a survey feature that could be sent to guests after they check out.