roommaster

“Full package yet cost effective

Pros

Right out of the start, it looks like a full package for the price. Compared with a lot of big cloud-based competitors that charge extra for every add-on, this one includes a strong property management system, booking engine and channel manager without draining the budget which makes a real difference to our bottom line. Another big plus is how easy it is to use. The layout makes sense and training a new front desk agent takes a couple of shifts instead of dragging on for weeks. Its customer support has also been incredibly important for us. They are available 24/7 and the team actually understands hotel operations rather than just the software so they recognize why certain issues need immediate attention when guests are standing in the lobby. On the staff management side, even though it is not a standard time clock system, the audit trails and shift balancing tools create strong accountability. I can clearly see who handled each action and when which works a lot like a performance tracker and also helps keep cash handling secure during shift changes.

Cons

Visually the interface does its job but�it�does feel a little dated next to some of the newer web-native platforms.�It�has a very Windows-style look so�it�may not be especially impressive from a design standpoint even though�it�functions well. Another limitation is that some of the more detailed financial reports are not very flexible to customize. If the built-in report format does not match exactly what you need, you may have to export the data to Excel to shape�it�the way you want.

“Brings multiple interfaces together

Pros

One thing we really like about Roommaster is how well it brings multiple interfaces together which helps us stay focused on the service instead of juggling different tools.

Cons

The part we're not very happy with is the technical support line since�it's rare to reach someone quickly when we need help.

“easy to access from any device

Pros

Being able to access it from any device is very easy. RM Pay has been excellent and Tenerum also works well. I also like the option to flag bookings for future reference. The group blocks feature is especially useful when booking teams.

Cons

The HELP section could be more easy to navigate since�it�sometimes takes a bit of digging to find exactly what's needed. Another frustration is how quickly�it�logs you out if you step away briefly to handle something related to a reservation which then locks the booking and forces you to go back in and unlock�it.�It�would work much better if the timeout were a little longer.�It�would also save time if, when opening up availability, a popup appeared to notify us about any waitlisted reservations instead of having to manually check each date.