Andrew K.
Hospitality, 11-50 employees
More than a year
“All in one POS and reservation sync”
Pros
The platform is very user friendly and having everything bundled into one package is a big plus. The POS and reservation syncing works really well and makes daily operations much more convenient.
Cons
There are still a few missing features especially the ability to access stock and the POS online.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kundai M.
Hospitality, 11-50 employees
More than a year
“Great support team”
Pros
Support has been outstanding. Specifically the reps we worked with are the people I always turn to, love you guys!
Cons
There are occasional bugs here and there but they get resolved very quickly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
6
itumeleng t.
Hospitality, 51-100 employees
More than a year
“helpful support, buggy system”
Pros
Whenever I need assistance the support team is consistently helpful especially two of their epresentatives.
Cons
Using the system can be frustrating because it is very slow and not user friendly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Gerald S.
Hospitality, 11-50 employees
More than a year
“remote property management win”
Pros
Managing our property from a distance has become much more convenient especially with the new browser version. The reporting tools are also very useful and support every area of the business.
Cons
At this point, there's nothing I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nadia V.
Hospitality, 11-50 employees
More than a year
“user friendly and enjoyable”
Pros
Getting started with this software is very easy and using it day to day feels flexible. That simplicity makes it genuinely enjoyable to work with regularly.
Cons
At times new updates end up introducing additional issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom H.
Hospitality, 1-10 employees
More than a year
“Amazing fit for travel records”
Pros
Compared with other options this product really stood out because it was easy to use. It handled both tour groups and individual travelers which other programs we looked at couldn't manage. The record system lets you pull back a large amount of data and the information is quick to locate when needed. It was also simple to configure the system around our specific requirements.
Cons
Honestly there isn't anything I dislike or find frustrating about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dean V.
Hospitality, 1-10 employees
More than a year
“fast workflow”
Pros
Getting everything done in this platform is quick and easy and it really helps keep all the information organized in one organized place. The support has also been consistently exceptional from their team. Without their help things would have been much more difficult.
Cons
One thing I'd really like to see is built in WhatsApp integration. It would make direct communication with guests from inside the system much more convenient similar to how automated SMS and emails already work. I'm also planning to integrate Xero Accounting software but I found out today that there's a costly monthly fee for that which is disappointing.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6