Sirvoy Reviews

“Affordable online reservations that deliver”

Pros

Connecting it to my custom-built website was simple and it gave me a low-cost online reservation system that works really well. It also let me add credit card payment processing which made the whole setup much more complete.

Cons

Overall, the system is user-friendly and makes sense once you're in it. The only minor issue is with features I rarely use since I sometimes need a bit of time to remember where they are or how to use them again.

“reliable support and reporting”

Pros

This tool's 24/7 support has been excellent and really stands out. I also really appreciate the detailed reports I can download for accounting. It covers everything I need to handle our lodge reservations and billing. Thanks, Sirvoy!

Cons

I honestly don't have anything to complain about or dislike. Just adding extra characters here to fill out this section.

“fantastic tool for bookings”

Pros

From the moment we launched our boutique bed and breakfast, we used this software for both the website booking page and channel management and it has been an excellent choice. It offers really good value, was easy to get everything up and running and the channel manager works brilliantly behind the scenes to keep our calendar accurate, updated and filled without any issue. On top of that it has also been very useful in helping us generate more direct bookings through our own website.

Cons

No cons experienced so far.

“simple payment options”

Pros

Running my two hostels in the Stockholm archipelago has been much easier with this tool. One of the reasons I chose it was the amazing payment options it offers our guests and it also connects nicely with our own websites.

Cons

The back-office side for finances and invoicing still isn't quite where I want it to be. I'd also really appreciate a way to duplicate old reservations and renew them when the same groups return regularly so I could copy an existing booking and just make small changes instead of building a new reservation from scratch every time.

“Excellent support every time”

Pros

The support has been excellent every time I've reached out. Even though it runs through a chat system I'm still connected with a very informed technician instead of some AI bot. I always get a quick response and a real answer.

Cons

I don't have any complaints about this too. It does exactly what it promises to do.

“Simple to use”

Pros

Getting around it is fairly simple for me and the biggest plus by far is the live chat. The team is consistently quick to respond and helps me work through any issues that come up.

Cons

Channel management can be tricky for me especially during the actual channel setup which seems more related to the channels themselves than Sirvoy. Aside from that, the rest of the software works well.

“very easy tool”

Pros

After a lot of searching online and trying several other options, it turned out to be exactly what I needed. It isn't overly complicated, it's very manageable to use and it's also cost-effective.

Cons

Honestly, I can't point to any real downsides. Everything works perfectly for me and on the rare occasion something doesn't, the tech support team works with me to find a solution.

“Fantastic support team”

Pros

Their customer service is second to none in my experience. The system is very user-friendly especially for people like me who aren't particularly tech-savvy.

Cons

So far no real issues have come up. Working online doesn't always come naturally to me but Sirvoy is always there to guide and support me whenever I need help.

“Great tool for us”

Pros

Right from implementation the product has been simple to use. Getting it up and running was easy and the customer support has been excellent even though we haven't needed to rely on them very often.

Cons

One thing that could be improved is the package creation side. It would be nice to see more development around building packages by combining existing products and extra services but since packages are still a fairly small part of our focus, it's not a major issue for us.

“reporting feature is limited”

Pros

It doesn't take long to learn in my experience, the customer support team is helpful and the system is just workable overall.

Cons

Coming from a revenue consultant role, I had a hard time doing even basic data analysis in it. There is a statistics page but that is pretty much the extent of it. It's missing essential reports like historical and forecast reports that basically every other PMS system offers. I reached out to support to ask if they could provide a history and forecast reporting feature that would let us export data to CSV or Excel. They told me other users had already asked for the same thing and that they would add my name and email to the request list. However, they could not give any timeline for when it might actually be released. That makes it clear this is not just my issue and I really don't understand why Sirvoy still hasn't implemented it. If a hotel is using Sirvoy, it should be to store and manage important data but with such limited reporting and data retrieval, it makes you question the value of it.