Sirvoy Reviews

“Easy setup”

Pros

Getting started with this tool was pretty easy and the system feels simple without being overly complicated. The online support team has been fantastic as well, replying to questions very quickly whenever we've needed help.

Cons

We really haven't run into any issues with the system. Whenever we've contacted customer support, they've consistently been helpful and supportive.

“clear layout”

Pros

Everything works quickly and efficiently and it's been a really helpful too for us. The layout is clear, all the functions are visible and operating the software is very easy.

Cons

I don't have any complaints because everything has been good as it is. The only thing I'd suggest is adding more payment options, such as PayPal.

“Excellent customer support”

Pros

Customer service has been incredibly helpful and responds within seconds whenever I need assistance. The software also includes everything I need to sell my rooms online and stay connected with my OTAs.

Cons

I haven't come across any real issues yet. The only thing that might make it even better would be a mobile app for using the service on the phone.

“helpful booking control”

Pros

Its simplicity is a big plus and it's really helpful for preventing double bookings. All of our rooms are presented clearly and having the option to integrate it into our own website is also very useful.

Cons

I don't really have anything major negative to point out. The only slightly awkward part is having to enter the room description in every language whenever I edit a room.

“user-friendly interface”

Pros

Using this tool was very easy for me. The interface is user-friendly, everything is simple to understand and the support team has been genuinely helpful whenever I needed assistance.

Cons

A few limitations still stand out for me: I can't export the payments section, the accounting reports don't allow much customization and there's no option to choose a different date for payments.

“Simple to use”

Pros

Running our motel with this software has been one of the simplest experiences I've had with a management program and whenever questions come up, the support team is always very helpful.

Cons

There's not really anything to complain about. If something seems off or confusing at first, I reach out to the team and they clear it up right away.

“Responsive support team”

Pros

Getting a site up and running is very easy so I can publish quickly and move on with my business without wasting time. Whenever a question comes up, customer service is available through chat in under a minute which is really helpful.

Cons

One thing I didn't like was being told I could get a gift card for taking this survey. I'd also like to see a few more apps or add-ons available.

“Amazing tool”

Pros

After 18 months of using this tool to handle bookings for my cottage, with occupancy sitting around 80-100%, I'm extremely happy with it. It has been completely reliable the whole time, with no double bookings or any other issues. Their customer support has been fantastic as well quick, helpful and honestly like having a personal tech team there when needed. I'd gladly recommend it and would even be happy for anyone to contact me to confirm that.

Cons

The setup does take a little longer at the beginning but it's absolutely worth the effort. Once everything is in place, it's been amazing and trouble-free.

“useful features at affordable price”

Pros

Running my vacation rental with it has been really helpful because it comes with a lot of useful features. One of the biggest advantages I've found is being able to set different rates across different booking platforms which gives hotels the chance to offer lower prices on their own websites and cut down on commission costs. On top of that, it is priced very competitively and doesn't take a percentage of my sales which makes it even more appealing.

Cons

Reporting side could definitely be stronger. I'd love a simpler way to check how many future bookings were on the books for a specific date in the past so it's easier to compare that with the room nights currently booked. Looking at year-to-date sales is simple enough but it would be far more useful to see how many future bookings we have now versus what we had on the same date last year.

“Reliable booking support”

Pros

The service and support have been excellent and it helps me every day with managing bookings and reservations.

Cons

The setup took a while but that was something I expected from the start.

“fast support and simple setup”

Pros

Whenever I need support, the response comes quickly although it rarely comes up because the system is very simple to use.

Cons

It does everything I need it to do so I really don't have anything negative to mention.

“responsive chat support”

Pros

the chat team is available with almost no wait. They're patient and always take the time to walk me through any adjustments I need to make.

Cons

I haven't run into any downsides they've been a valuable resource for my business.

“simple tools and flexible bookings”

Pros

It is a very well organized platform which is easy to use. A feature I really appreciated is how it lets me merge or split reservations even when they involve different dates and room categories. That's something I've only come across in this system and it's been incredibly useful.

Cons

Few things are taking me some time to understand but that's not the fault on tool's end. One limitation I've noticed is that I can't print a room bill by selecting only the accommodation charges or only the consumption charges which is a bit disappointing.

“Excellent tool”

Pros

After using it for the past three years, this product has gone beyond what I expected. It's been excellent overall and the customer service has been just as impressive.

Cons

Nothing comes to mind. It has everything I need to manage my bookings.

“Responsive customer support”

Pros

Out of all the management systems we looked at, Sirvoy stood out because the team replied incredibly quickly and personally to every setup question we had. That same level of support has continued consistently through the past 6 years since we switched over to them.

Cons

We still haven't come across anything we don't like.

“custom options and speedy support”

Pros

Using it has been very simple and the customization options give me the flexibility I need. It also offers excellent value for the price and the support team responds very quickly whenever I need help.

Cons

The one annoyance is that I end up having to set up my 2FA authentication again more often than I'd like.

“fantastic round-the-clock support”

Pros

Having access to the 24/7 technical support team has been a huge plus. They respond quickly whenever I run into a question or issue and it's reassuring to know help is available anytime I need it. I really appreciate how dependable and supportive they've been.

Cons

Since I'm still new to the reservation platform, I'm in the process of learning how to use it well. Because of that, I'm not ready to make any specific requests just yet but I do appreciate the service up to this point. Thank you!

“Reasonable pricing”

Pros

Right away, the platform felt very user-friendly and the customer support team has been quick to respond and genuinely friendly every time. We also appreciate the amazing pricing which fits a small hotel like ours really well.

Cons

Only downside is that there are no payment automation options available in Guatemala. At the moment, we still have to handle everything manually although no other provider currently offers that in Guatemala either.

“Love the features!”

Pros

Affordable and visually appealing, with a really useful SMS feature that's what I've found. It would be even better if templates could be scheduled at different times instead of all going out at one set time such as 10 am for a departure SMS and 1 pm for a check-in SMS. It would also help if SMS fees were included. The booking engine works well and channel management is amazing though notifications could be more detailed by showing room numbers, dates and guest names.

Cons

One thing that bothers me is how the bill is calculated using the Average Daily Rate. If the nightly rates were 349, 329 and 309 which averages to 329 ADR and the guest cancels the third night, refunding 329 would be inaccurate. It becomes even more confusing when multiple rate adjustments have already been made. The biggest weakness is the lack of multi-select in dropdowns, including on the calendar. For example, when updating rates, I can't choose specific rooms like 202, 203 and 207 and change them together I have to apply changes to an entire list instead. Blocking multiple rooms also has to be done one at a time. The dashboard search works very well but the totals only show per page instead of for the full search category.

“Invoicing made quick”

Pros

I can access most of the services I use every day which makes daily work much more convenient. Sending out invoices also takes just a few seconds.

Cons

There have been quite a few occasions when my settings were not transferred to Booking.com and that is a serious issue since most of my bookings come through that channel. If I do not catch it in time, it can lead to lost revenue. I would also really like to see AI-based rate management added, similar to Smartpricing. In the long term, I think Sirvoy will need to provide something like that to remain competitive.