Smoobu Reviews

“Everything you need in a PMS

Pros

I've relied on Smoobu for managing my six listings for the past four years, integrating it as a booking engine on my website as well. It operates seamlessly. I value its simplicity in navigation and setup. It includes many impressive functionalities such as automated guest communications, a guidebook feature, and the booking engine, which I've also implemented on various client websites.

Cons

I wish this platform offered more options for pricing and discounts, especially tailored to specific dates rather than applying discounts universally. It's frustrating that the pricing sync issue with VRBO hasn't been resolved yet.

“The programme is well structured

Pros

The program is well-organized, highly intuitive, and simple to navigate. I quickly built my homepage with Smoobu, and even though there aren't multiple graphics or layout options, the site is impressive and loads smoothly on all devices. The support team is very helpful and responds promptly.

Cons

Managing multiple bank accounts can be quite challenging.

“Highly Recommended

Pros

The synchronization speed, the simplicity of use, and the customer service team are fantastic at resolving any issues.

Cons

Some features could be more advanced, like scheduling automated emails, which would save a lot of time compared to the manual work currently required.

“Best Channel Manager

Pros

Managing the calendar is effortless, synchronization with various platforms is quick, editing automatic messages is superb, and there are great options for sharing information and creating different pricing.

Cons

I have no complaints; there's nothing I dislike!

“Good for small company

Pros

The price is unbeatable. It handles the basics, like keeping all your listings in sync. Forget about centralized messaging because some things, like VRBO, won't sync. But for small operators with 1-5 properties, it works great, and the price can't be beaten.

Cons

The platform lacks full API integration with VRBO, doesn't support SMS automations, and customer service responses are delayed, typically taking a week to answer tickets.

“ExcellentExcellent

Pros

Excellent service and prompt assistance from the support team. I highly recommend it.

Cons

I have absolutely no complaints; the relationship is excellent.

“Fantastic software

Pros

It is simple to use, and the support is fast and effective.

Cons

Adding text to invoices isn't functioning properly, which is currently my only issue with the platform.

“27+ rental properties in Smoobu

Pros

The Smoobu app is a great starting point for anyone wanting to try a channel manager. We currently manage 27 properties through Smoobu. Our website is also built through Smoobu you can check it out at www.poloapartments.lt. As a user for over three years, I can recommend this program as it is easy to use, responsive, and offers many functions. The price is very competitive compared to other channel managers.

Cons

Despite its claims to adapt to client needs, there are still significant flaws. Our website supports three languages, but Smoobu's check-out is only available in one. I've been requesting this change for over a year with no progress. Additionally, occasional maintenance downtime can lead to double bookings during busy periods. Invoices and check-out pages are only in English, with no other language options available. When listing properties on Smoobu, the amenities selection is limited, lacking an option for free parking, which is crucial. Furthermore, the platform does not allow specifying the number of children or pets, only adults.

“Top channel manager

Pros

The layout is fantastic and the basic functions are easy to understand.

Cons

Some tasks are overly complicated, and the available guides are rarely helpful.

“The best part of smoobu, by far: its customer service

Pros

While the features of Smoobu meet all our needs, their customer service is exceptional. Since Smoobu is very stable (well-coded, I assume), we rarely need their help. However, when we do, we receive competent and quick responses every single time.

Cons

The recent price increase has had a significant impact on us, especially since we've been using Smoobu since 2018 and were accustomed to their previous pricing structure.

“Highly recommended channel manager!

Pros

It's easy to set up, synchronizes instantly, allows for the creation of team members, and helps check your finances.

Cons

There are no major issues. Occasionally, reaching customer service during the day can be challenging, but overall, it's quite effective.

“Don't use if you use Expedia/VRBO

Pros

It's simple when it works, but unfortunately, that doesn't last long.

Cons

The channel management price sync with Expedia/VRBO frequently disconnects. Support for the latest disconnect issue in May 2023 has been lacking, with weeks passing without a solution or update. I'm currently exploring alternative platforms and advising others to be cautious.

“Very good channel management tool

Pros

I absolutely love Smoobu as a channel manager! My guests at Villa Hygge in Ciovo Croatia rave about the detailed, personalized websites I can create with Smoobu. It lets me include everything a guest might need, from restaurants and shops to attractions and beaches. Plus, it integrates perfectly with all the major booking platforms. If you're looking for a smooth booking management system, Smoobu is fantastic.

Cons

It's a little pricey, but the payoff could be worth it in the end.

“strongly recommended for professional hosts

Pros

Smoobu has been a lifesaver for managing my vacation rental property. I've been using it for over two years now, and their customer service is the best. It's fantastic to talk to actual people instead of automated bots. They're always quick to respond and super helpful. The host solution is a game-changer. it lets me manage my listing across different platforms without any hassle. No more double bookings, and I can update rates and availability in one go. The automated messages and website builder are great timesavers too. I also love the financial stats feature it gives me a quick snapshot of my earnings across all platforms. The whole dashboard is really well-designed.

Cons

Wish the financial reports could include commission breakdowns for different platforms. I know it's a tall order with varying rates, but it would be super useful. Also, the ability to block specific apartments while keeping the whole property open for group bookings would be amazing.

“Awesome product.

Pros

Smoobu is the best vacation rental software I've used so far. It's incredibly simple to set up and use, and everything is well-organized.

Cons

Absolutely love it, can't find anything to complain about.

“Excellent customer service

Pros

Smoobu is surprisingly intuitive, even for someone new to these kinds of tools. Plus, their customer service is top-notch.

Cons

The price definitely went up in 2023, but it's still competitive compared to others.

“Software for Rental Owners

Pros

Smoobu makes being a landlord so much easier! They offer fantastic solutions and have amazing support. I wouldn't manage rentals without Smoobu now. I was hesitant to try their website builder at first, but now I have my own website thanks to their user-friendly tools. As someone who's not exactly a tech whiz, that's saying something! Smoobu is definitely worth the price, especially with the communication tools and pricing features. Overall, it's top-rated.

Cons

Adding a sitemap and favicon could be easier, but I'm confident Smoobu's support would be happy to help.

“Good Customer Service

Pros

The customer service at Smoobu is excellent, and most of the platform is easy to navigate.

Cons

The messaging system is a bit of a letdown. It sends VRBO booking messages via email, not directly through their app. And unlike Airbnb, VRBO bookings don't download with all the details. Feels a little behind the times, honestly.

“Too many bugs

Pros

Setting up and using Smoobu is a breeze. Plus, they have a handy mobile app for keeping track of analytics.

Cons

This thing is a bugfest! New errors pop up constantly and it seems like the developers make changes on the fly. Double bookings happen too, making it unusable as a channel manager. Plus, the integration with payment services is buggy, especially with PayPal, it just wouldn't work.

“Excellent software and great support!

Pros

Smoobu is incredibly user-friendly, and their team is fantastic at helping you with any day-to-day questions you might have.

Cons

This is a breeze to use, couldn't be easier!