Gilles C.
Real Estate, 1-10 employees
Less than a year
“Supportive team!”
Pros
With the bank account integration turned on sending payment reminders becomes incredibly convenient. Before using this software checking payments was a time consuming task that had to be done back at the office whereas now reminders can be sent out even while we're stopped at a red light. On top of the simple follow up of indexations, payments and contract terminations the biggest strength is probably the team behind the software who are always ready to help.
Cons
When we first started using the software the export options were quite limited although that has already been improving over time. The pricing structure also feels a bit unusual to me since you pay per property instead of per contract while the real added value of the software seems to be in managing contracts rather than tracking the properties themselves.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Philippe S.
Real Estate, 1-10 employees
Less than a year
“useful reminders but billing needs work”
Pros
Automatic indexation reminders, simpler communication with tenants and charge calculations are all helpful features.
Cons
Unfortunately since the system changed we now have to calculate tenants water consumption ourselves. It used to be done automatically during the statement process but that is no longer the case. This really needs to be reviewed.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Benjamin D.
Real Estate, 1-10 employees
Less than 6 months
“Accessible tools”
Pros
The software feels flexible and easy to use. Technical support is available when needed and the ongoing training is a real plus.
Cons
More difficult part is entering file takeovers along with recording missing rent payments from before the takeover.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Arnaud A.
Real Estate, 1-10 employees
Less than 6 months
“user friendly task management”
Pros
Using this tool feels very natural thanks to how user friendly it is. It's extremely simple to read through our tasks and stay organized which helps us respond to our clients as effectively as possible.
Cons
There are very few downsides at this point and for now it meets my needs perfectly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Pierre W.
Information Services, 1-10 employees
More than a year
“Great rent follow up automation”
Pros
Pulling in financial bank statements automatically and matching them to rent payments saves a lot of time. It gives constant confidence that payment reminders are under control and the indexation management with direct communication to tenants is really helpful as well.
Cons
Each contract does need to be configured properly at the beginning. That setup takes a bit of effort but it's really the trade-off for having the system work well and once everything is running it quickly stops feeling like an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isabelle D.
Real Estate, 1-10 employees
More than a year
“Easy to use”
Pros
The system is very simple to use which makes daily management much more comfortable.
Cons
I'd really like to have an annual view for each building showing the rent collected over the year as well as any missing payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Fr�d�ric C.
Banking, 1-10 employees
Less than a year
“Attentive Updates”
Pros
Software covers a very wide range of what I need. In my property management the only thing that may be missing is a link to lease registration but aside from that it feels very complete. There is also genuine attention paid to user needs and that feedback is clearly taken into account in new upgrades.
Cons
A few more tutorials would be helpful for more complex tasks such as charge management.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Vanessa B.
Accounting, 1-10 employees
Less than a year
“Strong contract automation”
Pros
Once all the contracts are entered into the system it hardly requires any manual input afterward.
Cons
The pricing is relatively high. It's also still a fairly new product so the feature set isn't very extensive yet.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Tom V.
Real Estate, 1-10 employees
More than a year
“everything organized in one place”
Pros
This software brings everything together in one clear overview. Indexations and arrears are tracked automatically and are visible at a glance. Everything has its own place which helps you stay well organized at all times. They are also continuously working on improvements.
Cons
I honestly haven't come across any downsides yet. If something is missing in the software, they usually take it into account for a possible future update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gerald M.
Management Consulting, 1-10 employees
More than a year
“Complete helpdesk”
Pros
It's a full-featured SaaS helpdesk and support solution and one thing I really appreciate is that it continues to evolve over time with new features being added regularly.
Cons
What's still missing is a backup option for the information and having a mobile app would definitely be a valuable addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanessa B.
Accounting, 1-10 employees
Less than a year
“does the work very well”
Pros
Once all the contracts are entered into the system, there's hardly any manual input needed afterward.
Cons
The pricing is relatively high. It's also still a fairly new product so the feature set isn't very extensive yet.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6