Mariam B.
Hospitality, 11-50 employees
Less than 6 months
“helpful support and training”
Pros
Onboarding with the system is easy and the regular training sessions are really useful. Customer service has also been excellent whenever help is needed.
Cons
The group bookings and group folio features still need more work. Right now, there's no way to create one group folio and send it to a single guest so individual bookings have to be emailed separately for the same group. It's also frustrating that credit card payments from OTAs like Booking.com can't be processed.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Amiruddeen W.
Telecommunications, 101-500 employees
Less than 6 months
“reliable booking support and setup”
Pros
Handling guests' cancellation and reservation change requests has been very convenient with this product. The setup process was easy and using it day to day is convenient and practical. Another big plus is that their support team is consistently available and helpful whenever assistance is needed.
Cons
One issue is that it does not provide support on weekends. Also, private training sessions come with additional charges.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10