Total 91 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

7%

3

Stars

7%

2

Stars

2%

1

Stars

4%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

G

Gwynne

Real Estate, 1-10 employees

Less than 6 months

5.0
February 2019

Best rental management program I have found

Pros

It's easy to use, offers useful categories, and seamlessly functions without any effort.

Cons

Whenever I come across even a slight potential tweak, the staff quickly tries to resolve and fix it to make the software even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paula

Consumer Goods, 1-10 employees

Less than 6 months

5.0
February 2019

Amazing software for staying organized!

Pros

Stessa has helped me organize the transactions for my rental properties and has significantly simplified my data management. Whenever I had questions or encountered problems, the customer service went above and beyond to assist me. I was struggling to transfer all my transactions from my bank to Stessa, but the help desk was able to upload my final transactions. I highly recommend using Stessa software for managing rental properties.

Cons

I can't think of a single thing that I don't like about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nicholas

Real Estate, 1-10 employees

Less than a year

5.0
January 2019

Great service that continues to improve

Pros

I can easily track and update my rental portfolio with Stessa. It helps me stay on top of expenses and makes tax time a breeze.

Cons

It's a new product that still lacks some features. I have to navigate through certain steps to account for sold properties.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

David

Real Estate, 1-10 employees

Less than 6 months

5.0
January 2019

No more spreadsheets - Stessa provides the financial tracking and reporting I need

Pros

Stessa automatically imports financial transactions from the linked data sources. It allows me to track expenses by property and category. The year-end reporting for tax purposes is simple and thorough. It's hard to believe that all of this is available for free.

Cons

They are adding more functionality to enhance the reporting. Currently, I receive a good summary, but in the future, I would like to receive recommendations such as: a) the best mortgage to pay off, b) considering a home warranty for a specific property. I'm sure this will come as they continue to develop. I would love to see Stessa integrate with other rental management companies like Avail, TenantCloud, Cozy, etc.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

P

Patrick

Real Estate, 1-10 employees

Less than a year

5.0
January 2019

Two thumbs up for Stessa: What-gets-tracked-gets-improved made easy.

Pros

It's incredibly simple easy to use, working exactly as it should. The automation feature is fantastic. Once set up, transactions are downloaded directly from owner portals (especially useful when you own multiple properties) and bank accounts. The user experience is similar to mint.com. Stessa creates a consolidated dashboard for my portfolio, complete with clean and informative graphs that provide valuable perspectives and show trends. I must mention the amazing customer support representatives who have answered over21 "difficult questions." I only consider them difficult because the FAQ section is also excellent. Additionally, the insightful newsletter adds to the overall experience.

Cons

I don't have any cons as such, but I have two humble recommendations. Stessa users would greatly benefit if it: offered a function for marketing the property (i.e., finding tenants or buyers). With Stessa being a repository of information (location, year built, square footage, pictures), a few clicks should allow spreading the good news across specialized sites like Craigslist, Zillow, Trulia, Redfin, local websites, etc - kept historical records of the tenant roll. Currently, it only provides a snapshot of the present time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eduardo

Commercial Real Estate, 1-10 employees

Less than 6 months

5.0
January 2019

Great tool for anyone serious about their real estate investments

Pros

The interface is extremely user-friendly and powerful. Connecting dedicated accounts to track expenses is a massive time-saver for me. I can effortlessly create professional statements and reports for my partners.

Cons

I wish there was a more comprehensive mobile app that offered more than just expense inputs. Perhaps there will be one in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nancy

Design, 1-10 employees

1.0
January 2019

Nope. Not gonna do it.

Pros

I can't provide feedback on the software itself as I didn't proceed further. While it may be good, I prefer not to share sensitive information with strangers.

Cons

As a landlord with multiple properties, I thought this tool might be useful, so I started the sign up process. However, when they asked for my banking information, I became hesitant. Why would they need that? I decided not to proceed.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

3

C

Cesar

Real Estate, 1-10 employees

Less than 6 months

5.0
January 2019

An actual valuable service

Pros

The service is visually appealing, intuitive, and easy to navigate.

Cons

I experienced some confusion regarding actual vs. proforma expenses and had to reach out to support for clarification.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

D

Deanna

Real Estate, 1-10 employees

Less than 6 months

5.0
January 2019

Huge TIMESAVER!!

Pros

The customer support team was incredibly responsive, always getting back to me within 24 hours. They were patient and helpful with all my inquiries, making me feel confident and not foolish. This year, taxes will be much simpler, giving my accountant hope and restoring his sanity. I absolutely love the detailed reports generated by the app based on transaction information!

Cons

It would be more convenient if the transactions could be displayed on my laptop. It would make setting up reports much easier. As my vision deteriorates with age, it's hard to read the numbers, so I have to enlarge them, resulting in a lot of scrolling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Real Estate, 1-10 employees

Less than 6 months

5.0
January 2019

Very nice platform

Pros

The ease of use is remarkable. I was able to connect my bank accounts, and Stessa automatically imports all the transactions, which I can then categorize. Having a mobile app is convenient because I can quickly categorize items on the go. The responsiveness of the support team is impressive, and they even assisted me in retroactively adding my own Excel sheets to capture the entire year's data.

Cons

There is some initial work required, but that's to be expected no matter what software you use. I would like the ability to program certain monthly items for auto-categorization, which I believe is an option, but I haven't explored it yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brittany

Real Estate, 1-10 employees

Less than 6 months

3.0
December 2018

Has much potential

Pros

I discovered Stessa when looking for a solution to keep my 6 rental properties organized. It has proven to be incredibly helpful in maintaining my organization. The concept behind Stessa is perfect, and it is relatively straightforward to use, allowing me to stay on top of everything.

Cons

What I didn't like is the absence of a toolbar for changing or adding more properties. There might be a glitch in the system. Once this is fixed, I can confidently say that I will use this software 100% of the time to keep my income and expenses organized.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7