Stessa

Stessa Support is non-existent

Pros

The setup and usage of the software were simple and easy to use.

Cons

The assistance provided is exceptional.

I wanted to love Stessa, unfortunately the features fall short

Pros

The website's design was incredibly intuitive. The reports provided were both helpful and visually appealing.

Cons

The Stessa software has a critical flaw in how it handles bank transactions, rendering the pretty reports useless. I noticed this issue when I initially signed up for the site years ago and have contacted customer support multiple times. Occasionally, they fix the problem temporarily, but it quickly reverts back to being broken. I will describe the specific issue below.

Stessa Changed My Life!

Pros

Stessa is a real estate management software that I find easy to use and reliable. It has transformed the way I handle accounting, which used to be a hassle. I almost look forward to using Stessa!

Cons

I wish I had the ability to manually "rename" certain vendors when their information is automatically imported. It can be a bit cumbersome to constantly update them from their "DBA" name to the name I recognize in my daily business. It's not a deal-breaker, just a suggestion!

Beware- unresponsive customer service

Pros

The software allows for efficient tracking of data and the ability to compare various statistics and metrics.

Cons

Initially I liked the app, but now the company has become completely unresponsive. They deleted my account, leaving my money locked in. I received emails with links to provide information and then the links claimed the information was already received. Despite weeks of effort through email and online submission, I could not even get a person to call me. It feels like my money is being held hostage. I invested so much time setting this up, and they have shown no concern for me as a customer. I have wasted countless hours. I strongly advise avoiding this app now.

Great Software for Real Estate

Pros

The user interface is fantastic and navigating through the dashboard provides all the essential information I need.

Cons

The connection with YODLEE is unreliable and needs adjustments. Different login credentials consistently direct the bank institutions to the wrong login page.

Great Value & Tracking Tool

Pros

I appreciate the convenience of having a centralized location to store data, numbers, documents, and more.

Cons

It requires additional categories and subcategories to cover common line items that are presently not included.

Easy to use Real Estate Accounting Software

Pros

This software is free and incredibly user-friendly. Setting it up was a breeze, and generating reports is effortless, making tax time a stress-free experience.

Cons

The dashboard can be a little confusing as it includes capital expenditures in the cash flow analysis. If you perform a roof replacement as part of your investment, it shows an extended negative average cash flow, which can be misleading. Although this is offset by the property's higher value, I would like to have a feature to exclude extraordinary items from the cash flow analysis to evaluate the propertys sole operating performance. Lastly the synchronization of bank transactions can be delayed by up to a day before they appear in the software.

The links NEVER work

Pros

Initially, it was great, but their customer service is absolutely terrible. My link hasn't worked for five months, and their response has always been an apology. They even mentioned that if it somehow starts working again, I'll have to manually enter everything! It has been a nightmare.

Cons

Their customer service was consistently unhelpful, providing only generic responses.

With Stessa, we are bot affraid to scale our business.

Pros

The ease of use, abundance of reports, mobile accessibility, and simplified tax management have made a significant difference.

Cons

We own a vacation rental property (STR) in Mexico, and unfortunately, we cannot track it in the same way we track our properties in the US.

Great for finding a tenant then you try to collect rent

Pros

The rental application process is straightforward and uncomplicated.

Cons

Rent collection is problematic. They fail to mention that to use it, you must use their checking account. So you go through hoops to set up an unwanted checking account. Then accessing the funds from the account you never wanted becomes a nightmare. And every issue is considered your problem or your bank's problem not theirs. Their customer service is practically non-existent. I regret having asked my tenant to pay through them.