Stessa Reviews

“Tenant

Pros

They send reminders.

Cons

For the third time in 18 months, I have to reconnect the same bank account. I feel like they're doing something shady that I have to keep putting it back in there.

“no support

Pros

things were deleting for no reason at all so for that reason I have no Pros to report.

Cons

no porduct support. even to get a refund they won't give you one because you can't get anyone on the phone. I tried to become a PRO member and it said i could schedule a time 1 week out. that's way to far out.

“Money Transactions

Pros

Bad

Cons

Very bad

“Stessa Support is non-existent

Pros

The setup and usage of the software were simple and easy to use.

Cons

The assistance provided is exceptional.

“I wanted to love Stessa, unfortunately the features fall short

Pros

The website's design was incredibly intuitive. The reports provided were both helpful and visually appealing.

Cons

The Stessa software has a critical flaw in how it handles bank transactions, rendering the pretty reports useless. I noticed this issue when I initially signed up for the site years ago and have contacted customer support multiple times. Occasionally, they fix the problem temporarily, but it quickly reverts back to being broken. I will describe the specific issue below.

“Stessa Changed My Life!

Pros

Stessa is a real estate management software that I find easy to use and reliable. It has transformed the way I handle accounting, which used to be a hassle. I almost look forward to using Stessa!

Cons

I wish I had the ability to manually "rename" certain vendors when their information is automatically imported. It can be a bit cumbersome to constantly update them from their "DBA" name to the name I recognize in my daily business. It's not a deal-breaker, just a suggestion!

“Beware- unresponsive customer service

Pros

The software allows for efficient tracking of data and the ability to compare various statistics and metrics.

Cons

Initially I liked the app, but now the company has become completely unresponsive. They deleted my account, leaving my money locked in. I received emails with links to provide information and then the links claimed the information was already received. Despite weeks of effort through email and online submission, I could not even get a person to call me. It feels like my money is being held hostage. I invested so much time setting this up, and they have shown no concern for me as a customer. I have wasted countless hours. I strongly advise avoiding this app now.

“Great Software for Real Estate

Pros

The user interface is fantastic and navigating through the dashboard provides all the essential information I need.

Cons

The connection with YODLEE is unreliable and needs adjustments. Different login credentials consistently direct the bank institutions to the wrong login page.

“Great Value & Tracking Tool

Pros

I appreciate the convenience of having a centralized location to store data, numbers, documents, and more.

Cons

It requires additional categories and subcategories to cover common line items that are presently not included.

“Easy to use Real Estate Accounting Software

Pros

This software is free and incredibly user-friendly. Setting it up was a breeze, and generating reports is effortless, making tax time a stress-free experience.

Cons

The dashboard can be a little confusing as it includes capital expenditures in the cash flow analysis. If you perform a roof replacement as part of your investment, it shows an extended negative average cash flow, which can be misleading. Although this is offset by the property's higher value, I would like to have a feature to exclude extraordinary items from the cash flow analysis to evaluate the propertys sole operating performance. Lastly the synchronization of bank transactions can be delayed by up to a day before they appear in the software.

“The links NEVER work

Pros

Initially, it was great, but their customer service is absolutely terrible. My link hasn't worked for five months, and their response has always been an apology. They even mentioned that if it somehow starts working again, I'll have to manually enter everything! It has been a nightmare.

Cons

Their customer service was consistently unhelpful, providing only generic responses.

“With Stessa, we are bot affraid to scale our business.

Pros

The ease of use, abundance of reports, mobile accessibility, and simplified tax management have made a significant difference.

Cons

We own a vacation rental property (STR) in Mexico, and unfortunately, we cannot track it in the same way we track our properties in the US.

“Great for finding a tenant then you try to collect rent

Pros

The rental application process is straightforward and uncomplicated.

Cons

Rent collection is problematic. They fail to mention that to use it, you must use their checking account. So you go through hoops to set up an unwanted checking account. Then accessing the funds from the account you never wanted becomes a nightmare. And every issue is considered your problem or your bank's problem not theirs. Their customer service is practically non-existent. I regret having asked my tenant to pay through them.

“Great product

Pros

It's easy to use, and it's great for tracking expenses.

Cons

I would appreciate the ability to download more credit cards.

“Why do everything twices

Pros

The interface is user-friendly, and I find it easy to navigate. The reporting functionality is also impressive.

Cons

It lacks numerous features essential for property managers. To get it to work, you have to connect it to bank and credit card accounts. Consequently, if you have petty cash accounts or manually entered transactions paid from specific accounts, the software won't function properly. It operates on a transaction basis, which is fine, and you can associate a transaction with a property, but you can't associate it with an account, so there's no way to filter by account. When manually adding a transaction you can't link it to an account. It also lacks the capability to create recurring bills or income. It falls short in tracking different types of accounts, which is crucial for real estate investors and property managers of all sizes. Unfortunately you get what you pay for, and I don't see any value in doing everything twice. It simply isn't worth the time.

“New Free Tier is Insulting and A Joke... Horrible Decision

Pros

I used to be a big fan of Stessa, but I'm extremely disappointed with their decision to charge $20 per month for the Pro features while downgrading the Free tier. I've been with Stessa for years, but I'll be switching to the best free option as soon as I decide on one.

Cons

The new Pro Tier offers poor value, and the Free features have been stripped down to the point of being unhelpful. I am very disappointed.

“Highly recommend Stessa!

Pros

The setup process was simple, and using Stessa instead of spreadsheets has significantly improved productivity and accuracy. I'm loving it!

Cons

I just wish there was a way to add/modify categories.

“Must have for landlords

Pros

Tracking expenses has become incredibly simple with this software. It effortlessly pulls data from linked accounts.

Cons

I believe the cash management aspect will improve. Customer support informed me that they are working on adding the features I suggested.

“Ok for main stream, struggles to adapt

Pros

Look I understand that it's a free software but their inability to resolve a seemingly simple issue after five months is unacceptable.

Cons

Surprisingly for a software company, they lack agility. Two instances exemplify this: Firstly, for nearly every transaction, we have to manually attribute it to the property/tenant, even though the amounts and ledgers are exactly the same every month. It seems the only AI they use is a checkbox that links a bank account to a property. While that works for loans, it should also handle rents. Secondly, we can access mint.com and enter all the login credentials, which provides us with the balances of all our cards. However Stessa has consistently struggled to add some credit cards associated with one of my banks. We have reached out to them intermittently for nearly a year, and they appear perplexed and unable to resolve the issue. Now after five months of continuous follow-up, they have either ignored us or provided vague reassurances that they are working on it. If its genuinely that challenging, how can another company effortlessly accomplish it?

“Best software for the price of FREE

Pros

This application has been thoughtfully designed, allowing me to track all property expenses efficiently. I can assign tags to expenses to track them for each unit.

Cons

It would be great if they offered lease management in a way that allows for creating and editing leases on the app,and tenants can electronically sign the leases.